---
title: [OR] [MBT] [E3] [CBS] [10] [DP] Overseas Remittance and Foreign Exchange Services
description: [OR] [MBT] [E3] [CBS] [10] [DP] Overseas Remittance and Foreign Exchange Services
image: https://blog.bcm-institute.org/hubfs/Metrobank%20PH%20Graphic%20Folder/Metrobank%20E3%20Morepost/Metrobank%20CBS%2010/%5BOR%5D%20%5BMBT%5D%20%5BE3%5D%20%5BCBS%5D%20%5B10%5D%20%5BDP%5D%20Overseas%20Remittance%20and%20Foreign%20Exchange%20Services.jpg
---
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###### Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
![BB OR \[A\] 18](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20A/BB%20OR%20%5BA%5D%2018.jpg?width=2000&height=1333&name=BB%20OR%20%5BA%5D%2018.jpg "BB OR [A] 18")
# \[OR\] \[MBT\] \[E3\] \[CBS\] \[10\] \[DP\] Overseas Remittance and Foreign Exchange Services
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/87e7f49d-dbef-4f23-931f-4a1f511f70bf)
Metrobank’s Overseas Remittance and Foreign Exchange Services represent a pivotal component of its operational resilience framework.
These services facilitate the secure, timely, and accurate movement of funds across borders, as well as the conversion of currencies for individual and institutional clients.
Such capabilities are indispensable for the bank’s retail, corporate, and overseas Filipino worker (OFW) clientele, contributing to national economic flows and supporting Metrobank’s role in global financial networks.
Ensuring continuity and resilience in these processes protects customer trust, mitigates regulatory and financial risk, and safeguards the institution’s reputation.
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/732790df-c975-4982-a409-321d37ad0f1c)
[Moh Heng Goh](https://blog.bcm-institute.org/ebook-or/author/moh-heng-goh) Nov 11, 2025
###### Operational Resilience Certified Planner-Specialist-Expert
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/2196d2c2-e6e2-49b4-ba01-e7d03071dd00)
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/732790df-c975-4982-a409-321d37ad0f1c)
### **CBS-10 Overseas Remittance and Foreign Exchange Services**
[![\[OR\] \[MBT\] \[E3\] \[CBS\] \[10\] \[DP\] Overseas Remittance and Foreign Exchange Services](https://no-cache.hubspot.com/cta/default/3893111/dea83bbe-2e30-466a-9266-97b7d2409ecc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dea83bbe-2e30-466a-9266-97b7d2409ecc)
Metrobank’s Overseas Remittance and Foreign Exchange Services represent a pivotal component of its operational resilience framework.
These services facilitate the secure, timely, and accurate movement of funds across borders, as well as the conversion of currencies for individual and institutional clients.
Such capabilities are indispensable for the bank’s retail, corporate, and overseas Filipino worker (OFW) clientele, contributing to national economic flows and supporting Metrobank’s role in global financial networks.
Ensuring continuity and resilience in these processes protects customer trust, mitigates regulatory and financial risk, and safeguards the institution’s reputation.
[![Banner \[Table\] \[OR\] \[E3\] Detailed Processes](https://no-cache.hubspot.com/cta/default/3893111/3ecaed5c-33ef-4660-bbad-bdc9839aa08c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3ecaed5c-33ef-4660-bbad-bdc9839aa08c)
##### Table P1: Detailed Processes for CBS-10
| Sub-CBS Code | Name of Sub-CBS | Description of Sub-CBS |
| --- | --- | --- |
| 10.1 | International Remittance Processing | Execution and settlement of inbound and outbound cross-border funds transfers through correspondent banks, international payment networks, and partner remittance centers. Includes messaging, fund reconciliation, and compliance validation. |
| 10.2 | Remittance Partner and Correspondent Bank Management | Management of international remittance partner relationships and correspondent bank arrangements. Activities include due diligence, contract administration, performance monitoring, and operational issue escalation. |
| 10.3 | FX Conversion and Rate Management | Execution of foreign currency conversion, including rate determination, pricing, application of spreads, and regulatory reporting. Ensures transparent and accurate exchange transactions across digital and branch channels. |
| 10.4 | OFW Remittance Facilitation | Dedicated handling of overseas Filipino worker remittances, including partner coordination, beneficiary account crediting, and customer assistance focused on OFW remittance channels and products. |
| 10.5 | Cross-Border Compliance and Sanctions Screening | Execution of anti-money laundering (AML), counter-terrorism financing (CTF), sanctions screening, and transaction monitoring for cross-border transfers and FX operations to ensure compliance with global and Philippine regulatory requirements. |
| 10.6 | Customer Enrollment and KYC for Remittance Services | Onboarding of domestic and overseas customers for remittance and FX services, including verification of identities, documentation review, and ongoing due diligence in accordance with regulatory standards. |
| 10.7 | Dispute Resolution and Trace Requests | Management of transaction disputes, fund-trace requests, payment investigations, and chargeback-related processes. Ensures reconciliation, timely communication, and resolution aligned with service level commitments. |
| 10.8 | FX Transaction Settlement and Reporting | Finalization and settlement of FX trades and remittances, including coordination with clearing systems, central banks, and internal treasury units. Incorporates regulatory and financial reporting functions. |
### [![Banner \[Summing\] \[OR\] \[E3\] Detailed Processes](https://no-cache.hubspot.com/cta/default/3893111/bce25519-5bf0-4302-aa7e-f4d565499b6d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bce25519-5bf0-4302-aa7e-f4d565499b6d)
Metrobank’s Overseas Remittance and Foreign Exchange Services underpin critical financial flows for overseas workers, businesses engaged in foreign trade, and retail customers requiring foreign currency services.
The delineated sub-processes highlight the multifaceted nature of cross-border financial operations, emphasizing compliance, secure settlement, and customer-centric delivery.
Strengthening operational resilience across these components ensures the bank’s capacity to sustain essential financial connectivity, comply with international regulatory standards, and maintain operational integrity during disruptive events.
| Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide | | | | | |
| --- | --- | --- | --- | --- | --- |
| **eBook 3: Starting Your OR Implementation** | | | | | |
| **CBS-10 Overseas Remittance and Foreign Exchange Services** | | | | | |
| **CBS-10 DP** | **CBS-10 MD** | **CBS-10 MPR** | **CBS-10 ITo** | **CBS-10 SuPS** | **CBS-10 ST** |
| [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[10\] \[DP\] Overseas Remittance and Foreign Exchange Services](https://no-cache.hubspot.com/cta/default/3893111/dea83bbe-2e30-466a-9266-97b7d2409ecc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dea83bbe-2e30-466a-9266-97b7d2409ecc) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[9\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/96e78e4b-ccac-4d18-8f14-d0f2f0e9480d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/96e78e4b-ccac-4d18-8f14-d0f2f0e9480d) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[9\] \[MPR\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/3feb6828-e332-4c3b-9b89-74eab0977ec4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3feb6828-e332-4c3b-9b89-74eab0977ec4) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[9\] \[ITo\] Establish Impact Tolerances](https://no-cache.hubspot.com/cta/default/3893111/916bb513-ed41-43ef-9526-445c5897af62.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/916bb513-ed41-43ef-9526-445c5897af62) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[9\] \[SuPS\] Identify Severe but Plausible Scenarios](https://no-cache.hubspot.com/cta/default/3893111/7d0225f2-4c3c-42f3-8760-c56136094e64.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7d0225f2-4c3c-42f3-8760-c56136094e64) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[9\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/2fff2c0a-e263-4b8e-8f47-545c86e12c8f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2fff2c0a-e263-4b8e-8f47-545c86e12c8f) |
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) |
| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/74b1e556-8cd2-4a74-8821-db1804534955) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) |
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