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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
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[OR] [MBT] [E3] [CBS] [1] [SuPS] Identify Severe but Plausible Scenarios

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The "Identify Severe but Plausible Scenarios" chapter for CBS-1 Deposit and Withdrawal Services focuses on identifying and understanding potential extreme but credible disruptions that could affect Metrobank’s key deposit and withdrawal services.

These disruptions could stem from various risks, including natural disasters, cyber threats, technical failures, and human factors.

The purpose of identifying these scenarios is to enhance operational resilience, ensure preparedness, and minimize impact during a crisis, all while complying with regulatory requirements for operational resilience.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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[OR] [MBT] [E3] [CBS] [1] [SuPS] Identify Severe but Plausible Scenarios

The "Identify Severe but Plausible Scenarios" chapter for CBS-1 Deposit and Withdrawal Services focuses on identifying and understanding potential extreme but credible disruptions that could affect Metrobank’s key deposit and withdrawal services.

These disruptions could stem from various risks, including natural disasters, cyber threats, technical failures, and human factors.

The purpose of identifying these scenarios is to enhance operational resilience, ensure preparedness, and minimize impact during a crisis, all while complying with regulatory requirements for operational resilience.

Here is the table showing the recommended "Severe but Plausible Scenarios" for each detailed process of Metrobank's CBS-1 Deposit and Withdrawal Services:

Banner [Table] [OR] [E3] Identify Severe but Plausible Scenarios

Table P5: Identify Severe but Plausible Scenarios for CBS-1

 

Sub-CBS Code

Sub-CBS

Severe but Plausible Scenarios

Integration of Cyber and ICT Risks

Evidence of Proactive Risk Management Action

1.1

Cash Deposit at Branches

Natural disasters (e.g., earthquakes or floods) render branches inaccessible

Cyber-attacks are disrupting the branch's internal systems

Deployment of resilient infrastructure, continuity planning, and regular disaster recovery drills

1.2

Deposit via ATMs

ATM network failure due to a cyber-attack or a technical malfunction

Cybersecurity breach compromising ATM systems

Regular cybersecurity audits, real-time monitoring systems, and secure ATM software updates

1.3

Online/Internet Banking Deposits

DDoS attacks or system overloads cause temporary unavailability

Data breaches, phishing attacks targeting online customers

Multi-layered authentication, fraud detection mechanisms, and DDoS protection protocols

1.4

Cash Withdrawal at Branches

Power failure affecting cash withdrawal systems at multiple branches

Remote attack on internal servers affecting branch operations

Backup power generators, failover systems, and operational resilience training for branch staff

1.5

ATM Withdrawals

ATM skimming or cash-out attacks resulting in financial loss

ATM hacking and malware affecting user data

Encryption of ATM transaction data, transaction monitoring, and regular physical security checks

1.6

Online/Internet Banking Withdrawals

Account takeover fraud through phishing or credential stuffing attacks

DDoS attacks or data leaks compromising user accounts

Two-factor authentication, fraud monitoring, and continuous user education programs

1.7

Failed Deposits or Withdrawals

System errors or technical faults are causing transaction failures or delays

Cybersecurity threats affecting transaction processing

Robust transaction reconciliation processes, system redundancy, and incident response protocols

1.8

Fraud Detection and Prevention

Advanced persistent threats (APT) targeting fraud detection systems

Data manipulation or false reporting of fraudulent activities

Artificial intelligence in fraud detection, threat hunting, and continuous monitoring

 
 Banner [Summing] [OR] [E3] Identify Severe but Plausible Scenarios

By identifying severe but plausible scenarios for each process under CBS-1 Deposit and Withdrawal Services, Metrobank can proactively strengthen its risk management strategies, integrate cybersecurity practices, and implement disaster recovery measures.

This approach ensures that the bank can continue to deliver critical services despite disruptions, maintaining trust with its customers and securing its financial stability in an increasingly complex risk landscape.

Proactive planning and continuous improvement in risk management are essential to ensuring resilience against these scenarios.

 

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

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