---
title: [OR] [MBT] [E3] [CBS] [1] [ST] Perform Scenario Testing
description: [OR] [MBT] [E3] [CBS] [1] [ST] Perform Scenario Testing
image: https://blog.bcm-institute.org/hubfs/Metrobank%20PH%20Graphic%20Folder/Metrobank%20E3%20Morepost/Metrobank%20CBS%201/%5BOR%5D%20%5BMBT%5D%20%5BE3%5D%20%5BCBS%5D%20%5B1%5D%20%5BST%5D%20Perform%20Scenario%20Testing.jpg
---
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###### Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
# \[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[ST\] Perform Scenario Testing
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/87e7f49d-dbef-4f23-931f-4a1f511f70bf)
**Scenario testing** plays a vital role in assessing the operational resilience of Metrobank’s CBS-1 Deposit and Withdrawal Services.
By simulating various adverse situations—such as system failures, fraud attempts, or cyberattacks—Metrobank can evaluate its preparedness for unexpected events that could disrupt business processes.
The goal is to test how effectively these services recover, ensuring minimal impact on customers and operations.
The methods covered under CBS-1, from cash deposits and withdrawals at branches to online banking services, all require robust testing for potential vulnerabilities to safeguard Metrobank’s reputation and operational continuity.
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c32e9b3-ea88-44c3-9182-fa3e6a9aadee)
[Moh Heng Goh](https://blog.bcm-institute.org/ebook-or/author/moh-heng-goh) Nov 7, 2025
###### Operational Resilience Certified Planner-Specialist-Expert
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/2196d2c2-e6e2-49b4-ba01-e7d03071dd00)
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c32e9b3-ea88-44c3-9182-fa3e6a9aadee)**CBS-1 Deposit and Withdrawal Services**
[![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/52cc70bd-1c19-465b-97cf-cc83e9619bb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/52cc70bd-1c19-465b-97cf-cc83e9619bb5)
**Scenario testing** plays a vital role in assessing the operational resilience of Metrobank’s CBS-1 Deposit and Withdrawal Services.
By simulating various adverse situations—such as system failures, fraud attempts, or cyberattacks—Metrobank can evaluate its preparedness for unexpected events that could disrupt business processes.
The goal is to test how effectively these services recover, ensuring minimal impact on customers and operations.
The methods covered under CBS-1, from cash deposits and withdrawals at branches to online banking services, all require robust testing for potential vulnerabilities to safeguard Metrobank’s reputation and operational continuity.
Appended is the table showcasing the recommended **Scenario Testing** for the detailed processes of the Critical Business Service **CBS-1 Deposit and Withdrawal Services** at Metrobank, including proactive risk management and links to Cyber and ICT Risks:
[![Banner \[Table\] \[OR\] \[E3\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/a45e9708-7139-4f4e-8e0e-41179f5cacc3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a45e9708-7139-4f4e-8e0e-41179f5cacc3)
##### Table P6: Perform Scenario Testing for CBS-1
| Sub-CBS Code | Sub-CBS | Scenario Testing | Link to Integration of Cyber and ICT Risks | Proactive Risk Management Action Evidence |
| --- | --- | --- | --- | --- |
| 1.1 | Cash Deposit at Branches | Test disruptions due to system failures, branch connectivity issues, or ATM network failures | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: Backup systems, manual deposit processing protocols, system redundancy checks |
| 1.2 | Deposit via ATMs | Test network failures, security breaches, or ATM software malfunctions | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: ATM monitoring systems, real-time security patches, machine diagnostics |
| 1.3 | Online/Internet Banking Deposits | Test server overload, unauthorised access attempts, or data breaches | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: Two-factor authentication (2FA), DDoS mitigation protocols, encryption methods |
| 1.4 | Cash Withdrawal at Branches | Test service disruption due to ATM failure, power outage, or human error | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: Backup power sources, emergency staffing plans, cash handling training |
| 1.5 | ATM Withdrawals | Test ATM downtime, card reader failure, or unauthorized withdrawal attempts | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: ATM remote diagnostics, fraud detection alerts, maintenance schedules |
| 1.6 | Online/Internet Banking Withdrawals | Test user authentication failures, system outages, or malicious software attacks | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: Secure login protocols, transaction logging, anomaly detection systems |
| 1.7 | Failed Deposits or Withdrawals | Test the recovery process in case of transaction failure, user errors, or payment gateway issues | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: Customer support protocols, system alerts for failed transactions, backup data systems |
| 1.8 | Fraud Detection and Prevention | Test false-positive fraud alerts, unauthorised account access, or compromised transaction processing | [Cyber & ICT Risks](https://blog.bcm-institute.org/operational-resilience/or-p2-s4-what-is-scenario-testing-in-operational-resilience) | Evidence: Machine learning fraud models, 24/7 monitoring, fraud case simulations |
[![Banner \[Summing\] \[OR\] \[E3\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/11895c06-91e9-4cec-acb6-4356741952e4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/11895c06-91e9-4cec-acb6-4356741952e4)
In conclusion, scenario testing is not just a regulatory requirement but an essential proactive strategy for maintaining the operational resilience of CBS-1 Deposit and Withdrawal Services.
By conducting these tests, Metrobank can identify potential weaknesses in its infrastructure, processes, and security measures, thereby reducing the risk of service disruptions during crises.
Proactive measures such as cybersecurity integration, fraud prevention, and system redundancies are key to ensuring that Metrobank remains resilient in the face of emerging threats, ultimately safeguarding both its operations and its customers.
| Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide | | | | | |
| --- | --- | --- | --- | --- | --- |
| **eBook 3: Starting Your OR Implementation** | | | | | |
| **CBS-1 Deposit and Withdrawal Services** | | | | | |
| **CBS-1 DP** | **CBS-1 MD** | **CBS-1 MPR** | **CBS-1 ITo** | **CBS-1 SuPS** | **CBS-1 ST** |
| [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Withdrawal Services](https://no-cache.hubspot.com/cta/default/3893111/617f0964-a5d1-4934-84ba-a00bc7c3505b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/617f0964-a5d1-4934-84ba-a00bc7c3505b) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/8701f58b-57c1-4bab-8256-b9c99e671bac.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8701f58b-57c1-4bab-8256-b9c99e671bac) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[MPR\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/adb2baeb-7bc3-484b-96b0-1f34c245c442.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/adb2baeb-7bc3-484b-96b0-1f34c245c442) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[ITo\] Establish Impact Tolerances](https://no-cache.hubspot.com/cta/default/3893111/9bcce43c-3843-495b-aeaf-e8f105df9c30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9bcce43c-3843-495b-aeaf-e8f105df9c30) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[SuPS\] Identify Severe but Plausible Scenarios](https://no-cache.hubspot.com/cta/default/3893111/a39a16ba-b0c1-4577-b41d-29a97b59deff.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a39a16ba-b0c1-4577-b41d-29a97b59deff) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/52cc70bd-1c19-465b-97cf-cc83e9619bb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/52cc70bd-1c19-465b-97cf-cc83e9619bb5) |
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) |
| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/74b1e556-8cd2-4a74-8821-db1804534955) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) |
#### **Comments:**
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