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Resilience by Design: Kenanga Investment Bank’s Operational Resilience Journey
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[OR] [KIB] [E3] [CBS] [1] [ITo] Establish Impact Tolerances

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Establishing impact tolerance is a critical step in Kenanga Investment Bank’s operational resilience journey, as it defines the maximum level of disruption the organisation can tolerate without causing unacceptable harm to customers, market integrity, or regulatory objectives.

For Securities Broking & Trade Execution, this is especially important given its direct exposure to time-critical transactions, market volatility, and regulatory scrutiny.

Clear impact tolerances ensure that resilience efforts are prioritised around outcomes that matter most, rather than solely on systems or processes.

Guided by the principles outlined in the 2025 BNM Discussion Paper on Operational Resilience, Kenanga’s approach to impact tolerance focuses on maintaining critical business services within acceptable disruption thresholds under severe but plausible scenarios.

This chapter translates those principles into practical, service-level tolerances across the end-to-end trade lifecycle, enabling management to identify vulnerabilities, assess current resilience, and take targeted action when tolerances may be breached.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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Introduction

New call-to-actionEstablishing impact tolerance is a critical step in Kenanga Investment Bank’s operational resilience journey, as it defines the maximum level of disruption that the organisation can tolerate without causing unacceptable harm to customers, market integrity, or regulatory objectives. 

For Securities Broking & Trade Execution, this is especially important given its direct exposure to time-critical transactions, market volatility, and regulatory scrutiny. 

Clear impact tolerances ensure that resilience efforts are prioritised around outcomes that matter most, rather than solely on systems or processes.

Guided by the principles outlined in the 2025 BNM Discussion Paper on Operational Resilience, Kenanga’s approach to impact tolerance focuses on maintaining important business services within acceptable disruption thresholds under severe but plausible scenarios. 

This chapter translates those principles into practical service-level tolerances across the end-to-end trade lifecycle, enabling management to identify vulnerabilities, assess current resilience, and take targeted action when tolerances are breached.

Banner [Table] [OR] [E3] Establish Impact Tolerance

Table P4: Establish Impact Tolerance for CBS-1

Sub-CBS Code

Sub-CBS

Maximum Tolerable Downtime (MTD)

Maximum Tolerable Data Loss (MTDL)

Customer Impact

Regulatory Impact

Impact Type

Current Resilience Status

Action Required

1.1

Client Onboarding & Order Intake

4 hours

≤ 15 minutes

Clients are unable to place or modify orders; loss of trading opportunities

Moderate – potential breaches of conduct and client service obligations

Customer / Financial

Generally Resilient

Enhance digital onboarding fallback and manual order intake procedures

1.2

Order Validation & Pre-Trade Checks

2 hours

≤ 5 minutes

Increased risk of rejected or delayed orders

High risk of breaching market rules and internal risk limits

Regulatory / Financial

Partially Resilient

Strengthen real-time controls and automated failover

1.3

Order Routing & Trade Execution

1 hour

Zero data loss

Immediate inability to execute trades; potential financial loss

Severe – market integrity and best execution obligations impacted

Financial / Market

Critical

Implement active-active connectivity and broker/exchange rerouting

1.4

Trade Capture & Enrichment

4 hours

≤ 15 minutes

Incomplete trade records; delayed downstream processing

Moderate – audit trail and record-keeping risks

Operational / Regulatory

Generally Resilient

Improve straight-through processing (STP) monitoring

1.5

Trade Validation & Verification

4 hours

≤ 15 minutes

Delays in identifying trade discrepancies

Moderate – risk to control effectiveness

Operational

Partially Resilient

Enhance exception alerts and segregation of duties

1.6

Trade Confirmation & Affirmation

End of trading day

≤ 30 minutes

Clients receive late or incorrect confirmations

Moderate – client disclosure obligations

Customer / Regulatory

Generally Resilient

Automate client notification contingencies

1.7

Trade Settlement Instruction & Clearing

End of settlement cut-off

≤ 15 minutes

Failed or delayed settlements; liquidity impact

Severe – settlement discipline and clearing obligations

Financial / Regulatory

Critical

Strengthen clearing agent dependency mapping and recovery playbooks

1.8

Post-Trade Reconciliation & Exception Handling

1 business day

≤ 30 minutes

Accumulation of unresolved breaks

Moderate – increased operational risk

Operational

Partially Resilient

Increase automation and reconciliation frequency

1.9

Trade Reporting & Regulatory Compliance

Regulatory deadline

Zero data loss

No immediate client impact

Severe – regulatory breaches and penalties

Regulatory

Generally Resilient

Regular testing of regulatory reporting recovery scenarios

1.10

Client Settlement & Confirmation Delivery

End of settlement day

≤ 15 minutes

Client dissatisfaction and trust erosion

High – client asset protection obligations

Customer / Financial

Partially Resilient

Enhance client communication and alternative delivery channels

Banner [Summing] [OR] [E3] Establish Impact Tolerance

Using Impact Tolerance to Strengthen CBS-1 Resilience

The impact tolerance thresholds defined for CBS-1 Securities Broking & Trade Execution provide Kenanga Investment Bank with a clear, outcome-focused benchmark for resilience. 

By articulating maximum tolerable downtime and data loss at each stage of the trade lifecycle, Kenanga can better understand where disruptions would cause intolerable harm and where resilience investments should be prioritised.

Consistent with the 2025 BNM Discussion Paper on Operational Resilience, these tolerances are not static. 

They should be regularly reviewed through scenario testing, changes in trading volumes, regulatory expectations, and evolving customer behaviours. 

As Kenanga strengthens its people, processes, technology, and third-party arrangements, these impact tolerances will serve as a practical anchor, ensuring that Securities Broking & Trade Execution remains reliable, compliant, and trusted even under severe yet plausible disruption scenarios.

 

 

Resilience by Design: Kenanga Investment Bank’s Operational Resilience Journey

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CBS-1 Securities Broking & Trade Execution
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