[OR] [GCash] [E3] [CBS] [1] [DP] Digital Wallet Operations

Sub-CO Code

Name of Sub-CO

Description of Sub-CO

CO-1.1

Digital Wallet Registration and Provisioning

Establishes new digital wallet accounts by validating customer information, creating wallet profiles, assigning unique wallet identifiers, and provisioning the customer for digital wallet services.

CO-1.2

Customer Identity Verification and Account Validation

Performs Know Your Customer (KYC), identity verification, sanctions screening, fraud prevention, and regulatory compliance checks before enabling wallet usage and determining customer account limits.

CO-1.3

Wallet Funding and Value Loading

Processes incoming funds from banks, payment channels, cash-in partners, payroll providers, remittance services, and other funding mechanisms while ensuring accurate wallet balance updates.

CO-1.4

Wallet Balance Management

Maintains customer wallet balances by accurately recording credits, debits, holds, reversals, adjustments, and available balances throughout the transaction lifecycle.

CO-1.5

Payment Transaction Processing

Executes wallet-based payment transactions initiated by customers for merchants, billers, government agencies, and peer recipients while ensuring transaction integrity and authorisation.

CO-1.6

Funds Transfer and Settlement Processing

Supports transfers between wallets, banks, financial institutions, and payment networks, including settlement coordination and reconciliation of financial obligations with participating institutions.

CO-1.7

Transaction Authorisation and Risk Controls

Validates transaction requests by applying authentication, fraud detection, transaction limits, behavioural analytics, and real-time risk controls before approving or rejecting transactions.

CO-1.8

Merchant Payment Enablement

Facilitates merchant acceptance of digital wallet payments via QR codes, APIs, payment gateways, and acquiring partners, while managing merchant transaction processing.

CO-1.9

Digital Wallet Service Integration Management

Coordinates connectivity among the wallet platform, supporting payment networks, banking systems, government payment services, fintech partners, and external digital ecosystems.

CO-1.10

Customer Transaction Notification and Communication

Delivers transaction confirmations, alerts, payment notifications, account updates, exception messages, and other customer communications through digital channels in near real time.

CO-1.11

Transaction Monitoring and Operational Surveillance

Continuously monitors transaction volumes, system performance, transaction success rates, abnormal activities, operational thresholds, and emerging service disruptions across the wallet ecosystem.

CO-1.12

Exception Handling and Transaction Resolution

Investigates and resolves failed, delayed, duplicate, disputed, or incomplete transactions through operational workflows, reconciliation, coordination with customer support, and corrective actions.

CO-1.13

Financial Reconciliation and Operational Reporting

Reconciles wallet transactions against settlement records, banking partners, payment schemes, accounting systems, and regulatory reporting requirements to maintain financial accuracy.

CO-1.14

Operational Incident Management

Coordinates the identification, escalation, assessment, communication, and management of incidents affecting Digital Wallet Operations, including service degradation and major operational disruptions.

CO-1.15

Service Recovery and Operational Restoration

Executes recovery procedures following operational disruptions by restoring systems, validating transaction integrity, reconciling outstanding activities, confirming service stability, and returning Digital Wallet Operations to normal business operations.