[OR] [CIMB] [E3] [CBS] [2] [DP] Payment & Fund Transfer Services

CBS-2 Payment & Fund Transfer Services

Introduction

For CIMB Bank, these services form the backbone of both retail and corporate banking, enabling customers to transfer funds seamlessly, perform bill payments, and conduct domestic and international transactions.

Operational resilience in this context requires that the bank ensures uninterrupted availability of these services, even in the face of disruptions ranging from technical failures to external shocks.

By mapping the underlying processes that support payment and fund transfer services, CIMB Bank can identify vulnerabilities, monitor risks, and implement strategies to maintain continuous service delivery.

Purpose of the Chapter

This chapter aims to provide readers with a detailed understanding of the sub-processes (Sub-CBS) that collectively deliver CBS-2: Payment & Fund Transfer Services at CIMB Bank.

The purpose is to pre-emptively equip the reader with knowledge of how these critical services operate, the dependencies involved, and the controls in place to mitigate operational risks.

By reviewing this chapter, the reader will gain insight into the rationale behind each sub-process, learn how these processes align with regulatory and operational resilience requirements, and understand the interconnections that ensure seamless fund movement across internal and external systems.

Ultimately, this knowledge enables operational managers, risk officers, and business continuity planners to make informed decisions to strengthen resilience and maintain service reliability.

Table P1: Detailed Processes for CBS-2

Key Notes on Operational Resilience Alignment

• The 2025 BNM Operational Resilience Discussion Paper emphasises that critical financial services (like payment and transfer services) must be identified, mapped, and managed end‑to‑end with clear understanding of supporting processes — including dependencies on technology, third parties, and external systems. (Allen & Gledhill)
• Each Sub‑CBS above represents a distinct business process that collectively delivers this critical service, helping to:
• Understand impact if a component fails
• Apply continuity planning (e.g., alternative processing paths)
• Establish clear controls, monitoring, and recovery obligations
• Processes like Compliance Controls and Exception Handling are crucial to maintain service delivery within disruption tolerance levels defined by operational resilience frameworks. (PwC)
  

 Understanding the detailed sub-processes of Payment & Fund Transfer Services is essential for CIMB Bank to safeguard its operational integrity.

Each Sub-CBS, from customer-initiated transfers to reconciliation and exception handling, plays a pivotal role in ensuring that funds are accurately and securely moved between accounts, both domestically and internationally.

By documenting these processes, the bank not only enhances transparency and accountability but also establishes a foundation for risk mitigation, compliance, and continuous improvement.

This structured approach empowers CIMB Bank to maintain operational resilience, respond effectively to disruptions, and uphold customer trust in one of its most critical service areas.

Operational Resilience in Practice: The CIMB Bank Approach
eBook 3: Starting Your OR Implementation
CBS-2 Payment & Fund Transfer Services
CBS-2 DP	CBS-2 MD	CBS-2 MPR	CBS-2 ITo	CBS-2 SuPS	CBS-2 ST

For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

 

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

To learn more about the course and schedule, click the buttons below for the [OR-3] OR-300 Operational Resilience Implementer course and the [OR-5] OR-5000 Operational Resilience Expert Implementer course.

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