[OR] [CBC] [E3] [CBS] [1] [MPR] Map Processes and Resources

CBS-1 Deposit & Account Services

Introduction

Mapping processes and resources is a foundational requirement in operational resilience, as emphasised in the BSP Circular No. 1203 Series of 2024. Financial institutions are required to identify and map the resources, interconnections, and interdependencies that support their Critical Business Services (CBS).

For CBS-1: Deposit and Account Services, this mapping ensures that China Banking Corporation (China Bank) can:

Understand how services are delivered end-to-end
Identify vulnerabilities across people, processes, technology, and third parties
Enable effective disruption response and recovery
Support impact tolerance setting and scenario testing

This chapter presents a comprehensive mapping of processes and supporting resources for each Sub-CBS, aligned with regulatory expectations and industry practices.

Table P3: Map Processes and Resources for CBS-1

Sub-CBF Code	Sub-CBS	Processes	People	Technology (Applications & Infrastructure)	Third-Party Vendors	Upstream / Downstream Dependencies
1.1	Customer Onboarding and Account Application	Account application capture, document submission, data entry	Branch staff, Relationship managers, Customer service officers	Branch systems, CRM platforms, onboarding portals, document capture tools	KYC utilities, document verification providers	Upstream: Customer data input; Downstream: KYC/CDD (1.2)
1.2	Customer Identification and Verification (KYC/CDD)	Identity verification, sanctions screening, risk profiling	Compliance officers, KYC analysts	AML systems, screening tools, biometric verification systems	Sanctions list providers (e.g., World-Check), national ID databases	Upstream: Onboarding (1.1); Downstream: Account approval (1.3)
1.3	Account Approval and Opening	Approval workflow, account creation, account number generation	Operations staff, Approving officers	Core banking system (CBS), workflow engines	None / system integrators	Upstream: KYC/CDD (1.2); Downstream: Funding (1.4)
1.4	Initial Funding and Deposit Booking	Deposit capture, transaction posting, receipt issuance	Tellers, Operations staff	Core banking system, teller systems, payment gateway	Payment networks, cash handling vendors	Upstream: Account opening (1.3); Downstream: Account maintenance (1.5)
1.5	Product Terms Setup and Account Parameter Maintenance	Interest setup, product configuration, account parameter updates	Product managers, Operations teams	Product management systems, core banking modules	IT vendors, system integrators	Upstream: Account setup; Downstream: Transactions processing (1.6)
1.6	Deposit Transactions Processing	Cash/cheque deposits, transfers, posting and settlement	Tellers, Operations staff	Core banking system, clearing systems, payment processing engines	Clearing houses, payment networks (e.g., PESONet, InstaPay)	Upstream: Account setup; Downstream: Reconciliation (1.12)
1.7	Withdrawal and Funds Access Processing	Cash withdrawal, ATM withdrawals, online transfers	Tellers, ATM support teams	ATM network, core banking system, digital banking platforms	ATM service providers, payment networks	Upstream: Account balance validation; Downstream: Fraud monitoring (1.13)
1.8	Account Servicing and Customer Maintenance	Customer updates, account modifications, inquiries handling	Customer service, Call centre agents	CRM systems, customer service platforms	Call centre outsourcing vendors	Upstream: Customer requests; Downstream: Reporting (1.10)
1.9	Interest, Fees, and Charges Processing	Interest computation, fee charging, periodic processing	Finance teams, Operations	Core banking system, batch processing systems	None / IT vendors	Upstream: Account balances; Downstream: Statements (1.10)
1.10	Statement, Passbook, and Balance Reporting	Statement generation, passbook updates, balance inquiries	Operations staff, Customer service	Reporting systems, document generation tools	Printing vendors, email/SMS providers	Upstream: Transaction records; Downstream: Customer communication
1.11	Digital Account Access and Channel Integration	Online banking, mobile access, API integrations	IT teams, Digital banking teams	Mobile banking apps, internet banking platforms, API gateways	Fintech partners, cloud providers	Upstream: Core banking data; Downstream: Fraud monitoring (1.13)
1.12	Reconciliation and Exception Management	Account reconciliation, discrepancy resolution	Finance teams, Operations	Reconciliation systems, data analytics tools	External auditors, reconciliation software vendors	Upstream: Transaction processing (1.6); Downstream: Regulatory reporting (1.14)
1.13	Fraud Detection and Transaction Monitoring	Transaction monitoring, alert handling, fraud investigation	Fraud analysts, Risk teams	Fraud management systems, AI/analytics platforms	Fraud detection vendors, data providers	Upstream: Transactions (1.6/1.7); Downstream: Incident response (1.15)
1.14	Regulatory Reporting and Compliance Monitoring	Regulatory submissions, compliance checks	Compliance officers, Risk teams	Regulatory reporting systems, GRC platforms	Regulators, compliance solution providers	Upstream: All CBS activities; Downstream: Regulatory oversight
1.15	Incident Response, Business Continuity, and Service Recovery	Incident detection, crisis management, service recovery	BCM team, IT DR teams, Crisis management team	Incident management systems, DR sites, backup infrastructure	DR service providers, cloud recovery vendors	Upstream: All CBS processes; Downstream: Service restoration

Regulatory Alignment with BSP Circular No. 1203 (2024)

Under BSP Circular No. 1203 Series of 2024, banks are expected to:

Map Interdependencies

Identify internal and external dependencies (e.g., payment networks, cloud providers).
Example: Deposit transactions (1.6) rely on clearing houses and payment systems, which are critical external dependencies.

Identify Critical Resources

Highlight key people, systems, and third parties supporting CBS.
Example: Core banking systems are single points of failure across multiple Sub-CBS.

Ensure Substitutability and Resilience

Assess whether alternative resources exist.
Example: ATM services (1.7) may require redundant network providers.

Support Scenario Testing and Impact Tolerance

Mapping enables testing of disruptions (e.g., system outage, cyberattack).
Example: Fraud detection (1.13) integrates with transaction processing to detect anomalies in real-time.

Strengthen Third-Party Risk Management

Explicit mapping of vendors supports regulatory expectations for outsourcing risk.
Example: Cloud providers supporting digital banking (1.11) must meet resilience standards.

The mapping of processes and resources for CBS-1 Deposit and Account Services provides a holistic view of how services are delivered and sustained within China Banking Corporation (China Bank). By systematically linking processes to people, technology, third parties, and dependencies, the bank gains:

Enhanced visibility over operational vulnerabilities
Stronger alignment with BSP Circular No. 1203 Series of 2024 requirements
A structured foundation for impact tolerance setting, severe scenario identification, and scenario testing
Improved readiness for disruptions, ensuring continuity of critical customer services

Ultimately, this mapping is not a static exercise but a living artefact, continuously updated to reflect evolving risks, technologies, and regulatory expectations—ensuring that China Bank remains resilient in an increasingly complex operating environment.

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CBS-1 Deposit & Account Services
CBS-1 DP	CBS-1 MD	CBS-1 MPR	CBS-1 ITo	CBS-1 SuPS	CBS-1 ST

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Operational Resilience in Practice: The China Bank Approach

[OR] [CBC] [E3] [CBS] [1] [MPR] Map Processes and Resources

Operational Resilience Certified Planner-Specialist-Expert

CBS-1 Deposit & Account Services

Introduction

Table P3: Map Processes and Resources for CBS-1

Regulatory Alignment with BSP Circular No. 1203 (2024)

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Operational Resilience in Practice: The China Bank Approach

[OR] [CBC] [E3] [CBS] [1] [MPR] Map Processes and Resources

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Operational Resilience Certified Planner-Specialist-Expert

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CBS-1 Deposit & Account Services

Introduction

Table P3: Map Processes and Resources for CBS-1

Regulatory Alignment with BSP Circular No. 1203 (2024)

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '61e5330e-051c-4874-b6da-a1be8393c283', {"useNewLoader":"true","region":"na1"});

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments: