[OR] [CBC] [E3] [CBS] [1] [DP] Deposit & Account Services

CBS-1 Deposit & Account Services

China Banking Corporation (Chinabank) is one of the Philippines’ long-established local commercial banks, having commenced business in 1920.

Its current product set and service channels show a broad deposit franchise spanning savings, checking, time deposit, branch-based services, ATMs, and digital banking through My CBC App and My CBC Online.

These characteristics make deposit and account services a natural candidate for designation as a critical business service under an operational resilience programme.

BSP Circular No. 1203 defines operational resilience as the ability of a BSFI to deliver critical operations through significant disruption, and it explains that critical operations include the processes, services, and supporting assets whose disruption could cause material harm to customers or affect the institution’s viability.

The Circular also notes that supporting assets include people, technology, information, facilities, internal processes, clearing and settlement facilities, and outsourced services.

Importantly for a bank, the BSP provides examples of critical functions, including withdrawals, deposit-taking, and clearing and settlement.

For Chinabank, CBS-1 Deposit and Account Services should therefore be viewed not merely as the acceptance of deposits, but as the full end-to-end service chain that enables customers to open accounts, access funds, transact securely, receive accurate balances and statements, and continue banking even during disruption.

Chinabank’s own digital account-opening and online banking features reinforce the need to consider branch, digital, operational, compliance, and recovery processes as an integrated critical service.

Purpose of the Chapter

The purpose of this chapter is to help the reader break down the high-level critical business service of CBS-1 Deposit and Account Services into its detailed operational components, or Sub-CBS, so that the service can later be mapped, assessed, tested, and governed under Chinabank’s operational resilience framework.

By reading this chapter, the reader should understand how deposit and account services are delivered end-to-end, which business processes are essential to sustaining customer service, and why these processes must be identified clearly before dependency mapping, impact tolerance setting, severe-but-plausible scenario development, and scenario testing are performed in line with BSP Circular No. 1203.

Table P1: Detailed Processes for CBS-1

Operational resilience requirements from BSP Circular No. 1203 relevant to CBS-1

Under BSP Circular No. 1203, a Philippine bank is expected to identify its critical operations, determine the resources needed for end-to-end delivery, manage risks to those operations, and ensure that disruptions remain within established tolerance levels.

The Board is primarily responsible for overseeing and approving the operational resilience framework, while senior management is responsible for implementation, resourcing, assessment, and reporting.

The Circular also makes clear that the first line of defence must identify all resources needed for critical operations, including third-party-provided resources, and ensure that risk exposures stay aligned with tolerances for disruption.

In practice, for Chinabank’s deposit service, this means the bank should identify not only front-office processes but also core banking applications, digital channels, authentication tools, branch operations, reconciliation processes, service providers, and recovery arrangements that support account access, deposits, and withdrawals.

The BSP’s own examples are especially relevant here: deposit-taking activities and servicing of withdrawals are named as examples of critical functions, while the Circular’s self-assessment questions require the BSFI to identify vulnerabilities from mapping exercises, keep mappings up to date, integrate critical operations into BCM and testing, and maintain incident response plans that cover the life cycle of disruption and roles and responsibilities.

These requirements directly support the decomposition of CBS-1 into detailed Sub-CBS before further resilience work is performed.

The decomposition of CBS-1 Deposit and Account Services into detailed Sub-CBS provides Chinabank with a practical foundation for implementing operational resilience in a disciplined and regulator-aligned manner.

Rather than treating deposits as a single generic service, this chapter shows that the service depends on a chain of tightly connected processes ranging from onboarding and verification to transaction processing, fraud monitoring, reporting, and recovery.

This structured breakdown is essential because operational resilience under BSP Circular No. 1203 is built on an end-to-end understanding of critical operations and the resources that support them.

For the next stages of Chinabank’s operational resilience programme, these Sub-CBS can serve as reference points for dependency mapping, process-and-resource mapping, impact tolerance setting, severe-but-plausible scenario analysis, and scenario testing.

In that sense, this chapter is not just descriptive; it is a working blueprint for how Chinabank can protect one of its most important customer-facing critical business services and continue delivering it through disruption.

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CBS-1 Deposit & Account Services
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