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CBS-1 Deposit & Account Services
Introduction
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Mapping processes and resources is a foundational requirement in operational resilience, as emphasised in the BSP Circular No. 1203. Financial institutions are required to identify and document the end-to-end processes, along with supporting resources and dependencies, that enable the delivery of critical business services (CBS).
For BPI, CBS-1 Deposit and Account Services represents a core service that supports financial inclusion, liquidity management, and daily banking operations. Disruptions to this CBS can have immediate and widespread impacts on customers, market confidence, and regulatory compliance.
This chapter maps each Sub-CBS to its supporting processes, people, technology, third parties, and dependencies, ensuring a comprehensive understanding of operational resilience vulnerabilities and interconnections.
Purpose of the Chapter
The purpose of this chapter is to provide a structured, regulatory-aligned mapping of the processes and resources that support CBS-1.
It enables the reader to:
- Identify critical operational components required to deliver deposit services
- Understand interdependencies across business units, systems, and external parties
- Support impact tolerance setting, scenario testing, and recovery planning
- Align with regulatory expectations under BSP Circular No. 1203 for end-to-end service mapping and dependency visibility
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Table P3: Map Processes and Resources for CBS-1
|
Sub-CBS Code |
Sub-CBS |
Processes |
People |
Technology (Applications & Infrastructure) |
Third-Party Vendors |
Upstream / Downstream Dependencies |
|
1.1 |
Customer Onboarding and Account Application |
Customer data capture, application submission, document collection |
Branch staff, Relationship Managers, Customer Service Officers |
CRM systems, onboarding platforms, and document management systems |
eKYC vendors, ID verification providers |
Upstream: Customer acquisition channels; Downstream: KYC/CDD |
|
1.2 |
Customer Identification and Verification (KYC/CDD) |
Identity verification, sanctions screening, risk profiling |
Compliance officers, KYC analysts |
AML systems, sanctions screening tools, and biometric verification systems |
Credit bureaus, government ID databases |
Upstream: Onboarding; Downstream: Account approval |
|
1.3 |
Account Approval and Opening |
Approval workflows, account creation, and account number generation |
Operations team, Compliance approvers |
Core banking system (CBS), workflow engines |
None / minimal |
Upstream: KYC; Downstream: Funding |
|
1.4 |
Initial Funding and Deposit Booking |
Cash/transfer deposit processing, ledger posting |
Tellers, Operations staff |
Core banking system, payment gateways |
Payment networks (e.g., interbank systems) |
Upstream: Account opening; Downstream: Transactions processing |
|
1.5 |
Product Terms Setup and Account Parameter Maintenance |
Interest setup, account configuration, limits setting |
Product managers, Operations |
Product configuration systems, CBS |
None |
Upstream: Account opening; Downstream: Interest processing |
|
1.6 |
Deposit Transactions Processing |
Credit transactions, transfers, batch processing |
Operations team, IT support |
Core banking system, payment engines, middleware |
Clearing houses, payment networks |
Upstream: Funding; Downstream: Reconciliation |
|
1.7 |
Withdrawal and Funds Access Processing |
ATM withdrawals, branch withdrawals, fund transfers |
Tellers, ATM support teams |
ATM systems, card management systems, CBS |
ATM networks, card schemes (Visa/Mastercard) |
Upstream: Account balance; Downstream: Fraud monitoring |
|
1.8 |
Account Servicing and Customer Maintenance |
Customer updates, account modifications, inquiries |
Customer service, Call centre staff |
CRM systems, customer portals |
Call centre outsourcing vendors |
Upstream: Customer records; Downstream: Reporting |
|
1.9 |
Interest, Fees, and Charges Processing |
Interest calculation, fee deduction, periodic postings |
Finance team, Operations |
Interest calculation engines, CBS |
None |
Upstream: Product setup; Downstream: Reporting |
|
1.10 |
Statement, Passbook, and Balance Reporting |
Statement generation, balance inquiry, passbook updates |
Operations, Customer service |
Reporting systems, digital banking platforms |
Print vendors, email/SMS providers |
Upstream: Transactions; Downstream: Customer communication |
|
1.11 |
Digital Account Access and Channel Integration |
Online/mobile banking access, authentication |
IT teams, Digital banking teams |
Mobile apps, internet banking platforms, IAM systems |
Cloud providers, fintech partners |
Upstream: Core banking; Downstream: Fraud monitoring |
|
1.12 |
Reconciliation and Exception Management |
Transaction matching, discrepancy resolution |
Finance, Operations |
Reconciliation tools, data warehouses |
None |
Upstream: Transactions; Downstream: Regulatory reporting |
|
1.13 |
Fraud Detection and Transaction Monitoring |
Fraud monitoring, alerts, and case management |
Fraud analysts, Risk teams |
Fraud management systems, AI/analytics tools |
Fraud detection service providers |
Upstream: Transactions; Downstream: Compliance reporting |
|
1.14 |
Regulatory Reporting and Compliance Monitoring |
Regulatory submissions, audit reporting |
Compliance officers, Risk management |
Regulatory reporting systems, data aggregation tools |
Regulators’ reporting platforms |
Upstream: Reconciliation; Downstream: Supervisory review |
|
1.15 |
Incident Response, Business Continuity, and Recovery |
DR activation, crisis management, service restoration |
BCM team, IT DR teams, Crisis management team |
DR sites, backup systems, and incident management tools |
DR site providers, telecom providers |
Upstream: All CBS components; Downstream: Service restoration |
Regulatory Alignment and Operational Resilience Considerations
Under BSP Circular No. 1203, BPI is expected to:
1. End-to-End Mapping of Resources
- Banks must identify people, processes, technology, facilities, and third parties supporting each CBS
- Example: Mapping ATM withdrawal services includes ATM infrastructure, telecom providers, and card networks
2. Identification of Critical Dependencies
- Highlight single points of failure and concentration risks
- Example: Reliance on a single cloud provider or payment switch for digital banking services
3. Third-Party Risk Management
- Ensure critical vendors are subject to due diligence, monitoring, and contingency planning
- Example: Outsourced KYC verification providers must meet resilience and data protection standards
4. Support for Impact Tolerance and Scenario Testing
- Mapping outputs must feed into:
- Impact tolerance setting (e.g., maximum downtime for deposit services)
- Severe but plausible scenarios (e.g., cyberattack on core banking system)
5. Business Continuity Integration
- Banks must demonstrate recovery capabilities across mapped dependencies
- Example: Failover to DR site for core banking within defined recovery time objectives (RTO)
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The mapping of processes and resources for CBS-1 Deposit and Account Services provides BPI with a comprehensive, end-to-end view of how critical services are delivered and sustained.
By identifying the intricate relationships between people, processes, technology, and third parties, the bank can better anticipate vulnerabilities and manage disruptions effectively.
Aligned with BSP Circular No. 1203, this structured mapping forms the backbone of operational resilience by enabling:
- Clear visibility of dependencies and interconnections
- Informed impact tolerance setting and scenario testing
- Robust business continuity and recovery planning
Ultimately, this chapter equips BPI with the necessary foundation to ensure that deposit and account services remain resilient, reliable, and continuously available, even under severe but plausible disruption scenarios.
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