[OR] [BC] [E3] [CBS] [1] [DP] Retail Deposit and Account Services

CBS-1 Deposit & Account Services

 For Bank of Commerce, CBS-1 Deposit and Account Services represents one of the most critical business services within its operational resilience framework.

This service underpins the Bank’s core function—safeguarding customer funds and enabling access to financial services, including deposits, withdrawals, transfers, and account maintenance.

In line with BSP Circular No. 1203 Series of 2024, banks are required to identify and prioritise critical operations and ensure that these can continue within defined tolerances during disruption.

Deposit and account services are typically classified as critical because any prolonged disruption would result in immediate customer harm, regulatory breaches, and loss of confidence in the financial system.

To operationalise resilience, this high-level CBS must be broken down into granular, manageable components (Sub-CBS).

This enables the Bank to map dependencies, set impact tolerances, and perform scenario testing at a level that allows risks to be effectively identified and mitigated.

Purpose of the Chapter

The purpose of this chapter is to provide a detailed breakdown of CBS-1 Deposit and Account Services into its constituent Sub-CBS (detailed processes). This enables stakeholders to:

• Understand how the high-level service is operationalised across multiple processes
• Identify critical points of failure and dependencies across people, processes, technology, and third parties
• Support subsequent stages of operational resilience, including dependency mapping, impact tolerance setting, and scenario testing
• Align with regulatory expectations under BSP Circular No. 1203, particularly in identifying critical operations and mapping interconnections and interdependencies

By the end of this chapter, readers will have a structured view of the detailed processes that sustain deposit and account services and form the basis for resilience planning.

Table P1: Detailed Processes for CBS-1 

Regulatory Alignment and Operational Resilience Considerations

The breakdown of CBS-1 into Sub-CBS aligns directly with the expectations of BSP Circular No. 1203 Series of 2024, which requires banks to:

• Identify critical operations and ensure their continuous delivery
• Map interconnections and interdependencies, including people, processes, technology, and third parties
• Set impact tolerances, such as maximum tolerable downtime and transaction impact thresholds
• Conduct scenario testing using severe but plausible disruption scenarios
• Integrate business continuity and ICT resilience into operational resilience frameworks

For Example

• Sub-CBS, such as Deposit Transactions Processing (1.6) and Withdrawal Processing (1.7), directly support customer access to funds and would require stringent impact tolerances.
• Sub-CBS such as Digital Account Access (1.11) and ATM Management (1.12) highlight dependencies on technology and telecommunications infrastructure, which BSP requires banks to assess.
• Sub-CBS such as Fraud Monitoring (1.15) and Regulatory Reporting (1.17) demonstrate the need to integrate cyber resilience and compliance into operational resilience.
• Sub-CBS Business Continuity and Service Recovery (1.18) reflects BSP’s requirement for recovery strategies, crisis management, and periodic testing.

The decomposition of CBS-1 Deposit and Account Services into detailed Sub-CBSs provides Bank of Commerce with a granular, actionable view of how this critical service is delivered.

By understanding each process component, the Bank can more effectively identify vulnerabilities, assess dependencies, and implement targeted resilience measures.

This structured breakdown forms the foundation for subsequent operational resilience activities, including dependency mapping, impact tolerance setting, and scenario testing.

Ultimately, it enables Bank of Commerce to ensure that its most critical service—safeguarding and providing access to customer funds—remains resilient under all conditions, fully aligned with BSP regulatory expectations.

eBook 3: Starting Your OR Implementation
CBS-1 Retail Deposit & Account Services
CBS-1 DP	CBS-1 MD	CBS-1 MPR	CBS-1 ITo	CBS-1 SuPS	CBS-1 ST

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

 

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