---
title: [OR] [BC] [E3] [CBS] [1] [DP] Retail Deposit and Account Services
description: [OR] [BC] [E3] [CBS] [1] [DP] Retail Deposit and Account Services
image: https://blog.bcm-institute.org/hubfs/PH%20Bank%20Graphic%20Folder/%5BPH%5D%20Bank%20of%20Commerce%20Graphic%20Folder/BC%20CBS%201%20Morepost/%5BOR%5D%20%5BBC%5D%20%5BPH%5D%20%5BE3%5D%20%5BCBS%5D%20%5B1%5D%20%5BDP%5D%20Deposit%20and%20Account%20Services.jpg
---
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###### A Practical Guide to Operational Resilience for Bank of Commerce
# \[OR\] \[BC\] \[E3\] \[CBS\] \[1\] \[DP\] Retail Deposit and Account Services
[![x \[OR\] \[BC\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/2922ffed-6e42-4c46-b0e8-489f39a4a569.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2922ffed-6e42-4c46-b0e8-489f39a4a569)
For Bank of Commerce, **CBS-1 Deposit and Account Services is** one of the most critical business services within its operational resilience framework.
This service underpins the Bank’s core function—safeguarding customer funds and enabling access to financial services, including deposits, withdrawals, transfers, and account maintenance.
In line with BSP Circular No. 1203 Series of 2024, banks are required to identify and prioritise critical operations and ensure that these can continue within defined tolerances during disruption.
Deposit and account services are typically classified as critical because any prolonged disruption would result in immediate customer harm, regulatory breaches, and loss of confidence in the financial system.
To operationalise resilience, this high-level CBS must be broken down into **granular, manageable components (Sub-CBS)**.
This enables the Bank to map dependencies, set impact tolerances, and perform scenario testing at a level that allows risks to be effectively identified and mitigated.
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/732790df-c975-4982-a409-321d37ad0f1c)
[Moh Heng Goh](https://blog.bcm-institute.org/ebook-or/author/moh-heng-goh) Apr 16, 2026
###### Operational Resilience Certified Planner-Specialist-Expert
#### [![x \[OR\] \[BC\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/7a61d5e2-839c-40e6-b26f-6b288e5eb16f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7a61d5e2-839c-40e6-b26f-6b288e5eb16f)
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/732790df-c975-4982-a409-321d37ad0f1c)CBS-1 Deposit & Account Services
[![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/7896e48f-2c2c-4ca2-b6c3-52367a2403c9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7896e48f-2c2c-4ca2-b6c3-52367a2403c9)For Bank of Commerce, **CBS-1 Deposit and Account Services** represents one of the most critical business services within its operational resilience framework.
This service underpins the Bank’s core function—safeguarding customer funds and enabling access to financial services, including deposits, withdrawals, transfers, and account maintenance.
In line with BSP Circular No. 1203 Series of 2024, banks are required to identify and prioritise critical operations and ensure that these can continue within defined tolerances during disruption.
Deposit and account services are typically classified as critical because any prolonged disruption would result in immediate customer harm, regulatory breaches, and loss of confidence in the financial system.
To operationalise resilience, this high-level CBS must be broken down into **granular, manageable components (Sub-CBS)**.
This enables the Bank to map dependencies, set impact tolerances, and perform scenario testing at a level that allows risks to be effectively identified and mitigated.
#### **Purpose of the Chapter**
The purpose of this chapter is to provide a detailed breakdown of CBS-1 Deposit and Account Services into its constituent **Sub-CBS (detailed processes)**. This enables stakeholders to:
- Understand how the high-level service is operationalised across multiple processes
- Identify critical points of failure and dependencies across people, processes, technology, and third parties
- Support subsequent stages of operational resilience, including **dependency mapping, impact tolerance setting, and scenario testing**
- Align with regulatory expectations under BSP Circular No. 1203, particularly in identifying critical operations and mapping interconnections and interdependencies
By the end of this chapter, readers will have a structured view of the detailed processes that sustain deposit and account services and form the basis for resilience planning.
[![Banner \[Table\] \[OR\] \[E3\] Detailed Processes](https://no-cache.hubspot.com/cta/default/3893111/3ecaed5c-33ef-4660-bbad-bdc9839aa08c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3ecaed5c-33ef-4660-bbad-bdc9839aa08c)
Table P1: Detailed Processes for CBS-1
| **Sub-CBS Code** | **Name of Sub-CBS** | **Description of Sub-CBS** |
| --- | --- | --- |
| **1.1** | Customer Onboarding and Account Application | Capture of customer information and initiation of account opening through branch or digital channels |
| **1.2** | Customer Identification and Verification (KYC/CDD) | Verification of customer identity and due diligence in compliance with AML/CFT regulations |
| **1.3** | Account Approval and Opening | Review, approval, and creation of customer accounts within core banking systems |
| **1.4** | Initial Funding and Deposit Booking | Processing of initial deposits and activation of newly opened accounts |
| **1.5** | Product Setup and Account Parameter Maintenance | Configuration of account features such as limits, interest rates, fees, and account conditions |
| **1.6** | Deposit Transactions Processing | Posting and processing of deposits, including over-the-counter, ATM, and digital deposits |
| **1.7** | Withdrawal and Funds Access Processing | Enabling withdrawals through branches, ATMs, and digital channels |
| **1.8** | Account Servicing and Customer Maintenance | Updating customer information, account modifications, and servicing requests |
| **1.9** | Interest, Fees, and Charges Processing | Calculation and posting of interest, service charges, and applicable fees |
| **1.10** | Statement, Passbook, and Balance Reporting | Generation of account statements, passbook updates, and balance inquiries |
| **1.11** | Digital Account Access and Channel Integration | Provision of access via online banking, mobile apps, and integration with digital channels |
| **1.12** | ATM and Card-Based Access Management | Issuance and management of debit cards and ATM access services |
| **1.13** | Account Reconciliation and Exception Handling | Reconciliation of transactions and resolution of discrepancies or exceptions |
| **1.14** | Dormancy, Holds, and Account Restrictions Management | Management of inactive accounts, account holds, and regulatory restrictions |
| **1.15** | Fraud Monitoring and Transaction Surveillance | Detection and monitoring of suspicious or fraudulent activities affecting deposit accounts |
| **1.16** | Complaints, Disputes, and Service Recovery | Handling of customer complaints, transaction disputes, and remediation actions |
| **1.17** | Regulatory Reporting and Compliance Monitoring | Reporting of deposit-related data to regulators and ensuring compliance with applicable regulations |
| **1.18** | Business Continuity and Service Recovery for Deposit Services | Execution of continuity and recovery procedures during disruptions affecting deposit services |
#### **Regulatory Alignment and Operational Resilience Considerations**
The breakdown of CBS-1 into Sub-CBS aligns directly with the expectations of BSP Circular No. 1203 Series of 2024, which requires banks to:
- **Identify critical operations** and ensure their continuous delivery
- **Map interconnections and interdependencies**, including people, processes, technology, and third parties
- **Set impact tolerances**, such as maximum tolerable downtime and transaction impact thresholds
- **Conduct scenario testing** using severe but plausible disruption scenarios
- **Integrate business continuity and ICT resilience** into operational resilience frameworks
##### For Example
- Sub-CBS, such as **Deposit Transactions Processing (1.6)** and **Withdrawal Processing (1.7)**, directly support customer access to funds and would require stringent impact tolerances.
- Sub-CBS such as **Digital Account Access (1.11)** and **ATM Management (1.12)** highlight dependencies on technology and telecommunications infrastructure, which BSP requires banks to assess.
- Sub-CBS such as **Fraud Monitoring (1.15)** and **Regulatory Reporting (1.17)** demonstrate the need to integrate cyber resilience and compliance into operational resilience.
- Sub-CBS **Business Continuity and Service Recovery (1.18)** reflects BSP’s requirement for recovery strategies, crisis management, and periodic testing.
### [![Banner \[Summing\] \[OR\] \[E3\] Detailed Processes](https://no-cache.hubspot.com/cta/default/3893111/bce25519-5bf0-4302-aa7e-f4d565499b6d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bce25519-5bf0-4302-aa7e-f4d565499b6d)
The decomposition of CBS-1 Deposit and Account Services into detailed Sub-CBSs provides Bank of Commerce with a granular,** actionable view** of how this critical service is delivered.
By understanding each process component, the Bank can more effectively identify vulnerabilities, assess dependencies, and implement targeted resilience measures.
This structured breakdown forms the foundation for subsequent operational resilience activities, including **dependency mapping, impact tolerance setting, and scenario testing**.
Ultimately, it enables Bank of Commerce to ensure that its most critical service—safeguarding and providing access to customer funds—remains resilient under all conditions, fully aligned with BSP regulatory expectations.
[![x \[OR\] \[BC\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/2922ffed-6e42-4c46-b0e8-489f39a4a569.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2922ffed-6e42-4c46-b0e8-489f39a4a569)
| **eBook 3: Starting Your OR Implementation** | | | | | |
| --- | --- | --- | --- | --- | --- |
| **CBS-1 Retail Deposit & Account Services** | | | | | |
| **CBS-1 DP** | **CBS-1 MD** | **CBS-1 MPR** | **CBS-1 ITo** | **CBS-1 SuPS** | **CBS-1 ST** |
| [![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/7896e48f-2c2c-4ca2-b6c3-52367a2403c9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7896e48f-2c2c-4ca2-b6c3-52367a2403c9) | [![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[MD\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/c6dc8baf-99d8-45c8-8672-e1160fd9d09d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c6dc8baf-99d8-45c8-8672-e1160fd9d09d) | [![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[MPR\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/ef57feb1-17e4-46c5-a61a-19dd399a0e0f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ef57feb1-17e4-46c5-a61a-19dd399a0e0f) | [![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[ITo\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/e90020ac-256e-4127-8607-ad544e9636c9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e90020ac-256e-4127-8607-ad544e9636c9) | [![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[SuPS\] Deposit and Account Services (2)](https://no-cache.hubspot.com/cta/default/3893111/6f34529c-628a-451b-8c39-72d7da6efc6c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6f34529c-628a-451b-8c39-72d7da6efc6c) | [![\[OR\] \[BC\] \[PH\] \[E3\] \[CBS\] \[1\] \[ST\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/4fb08be9-c33e-4c62-b11a-7094f5d4472d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/4fb08be9-c33e-4c62-b11a-7094f5d4472d) |
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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| --- | --- | --- |
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| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
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