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Operational Resilience Framework: A Case Study of AmBank Malaysia
OR BB FI MY Gen-4

[OR] [AmB] [E3] [CBS] [4] [MD] Map Dependency

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Treasury & Capital Markets is a systemically important service within AmBank, underpinning market liquidity management, funding stability, client risk management solutions, and regulatory compliance.

Given its high exposure to market volatility, real-time trading activities, and interconnected financial market infrastructures, understanding the end-to-end dependencies supporting this service is essential for operational resilience. Disruption to any critical dependency—whether people, processes, technology, or third parties—can rapidly propagate across markets, customers, and regulatory obligations.

This chapter applies dependency mapping to CBS-4 Treasury & Capital Markets to identify how resources, systems, and external entities interconnect and interact to deliver each Sub-CBS.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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New call-to-actionCBS-4 Treasury & Capital Markets

Introduction

[OR] [AmB] [E3] [CBS] [4] [MD] Map Dependency

Treasury & Capital Markets is a systemically important service within AmBank, underpinning market liquidity management, funding stability, client risk management solutions, and regulatory compliance.

Given its high exposure to market volatility, real-time trading activities, and interconnected financial market infrastructures, understanding the end-to-end dependencies supporting this service is essential for operational resilience. Disruption to any critical dependency—whether people, processes, technology, or third parties—can rapidly propagate across markets, customers, and regulatory obligations.

This chapter applies dependency mapping to CBS-4 Treasury & Capital Markets to identify how resources, systems, and external entities interconnect and interact to deliver each Sub-CBS. The mapping enables AmBank to visualise concentration risks, single points of failure, and recovery priorities, supporting impact tolerance setting, severe-but-plausible scenario analysis, and regulatory expectations under operational resilience frameworks.

Banner [Table] [OR] [E3] Map Dependency

Table P2: Map Dependency for CBS-4

Sub-CBS Code

Sub-CBS

Dependency Type

Dependency Detail (What / Who is involved)

Connectivity (How it connects / interacts)

4.1

Foreign Exchange (FX) Trading

People

FX traders, treasury dealers, risk officers

Execute trades, manage positions, liaise with risk and settlements

 

 

Process

Trade execution, pricing, and limit monitoring

Integrated with risk limits, P&L calculation, and post-trade processes

 

 

Technology

Trading platforms (e.g. FX dealing systems), market data feeds

Real-time pricing, execution, and position updates

 

 

Third Party

Correspondent banks, liquidity providers

Trade execution, settlement, and counterparty exposure

4.2

Interest Rate & Money Market Trading

People

Money market dealers, treasury operations staff

Manage short-term liquidity and funding positions

 

 

Process

Funding allocation, repo transactions, and rate fixing

Connected to ALM, liquidity risk management

 

 

Technology

Money market trading systems, core banking

Funding flows into the balance sheet and liquidity reports

 

 

Third Party

Interbank counterparties, clearing banks

Borrowing, lending, and settlement of funds

4.3

Derivatives & Structured Products

People

Structurers, traders, product specialists

Design, price, and execute derivative solutions

 

 

Process

Product approval, valuation, and collateral management

Links front office, risk, legal, and back office

 

 

Technology

Derivatives pricing engines, risk models

Valuation, Greeks calculation, and exposure reporting

 

 

Third Party

ISDA counterparties, clearing houses

Trade confirmation, margining, and clearing

4.4

Fixed Income & Debt Instruments Trading

People

Bond traders, portfolio managers

Execute and manage fixed income positions

 

 

Process

Trade booking, yield calculation, settlement

Integrated with settlement and custody functions

 

 

Technology

Fixed income trading platforms, market data

Pricing, execution, and portfolio valuation

 

 

Third Party

Exchanges, custodians, depositories

Trade execution and securities settlement

4.5

Capital Markets Origination & Syndication

People

Investment bankers, syndication managers

Structure and distribute capital market deals

 

 

Process

Deal structuring, book building, allocation

Interfaces with legal, compliance, and settlement

 

 

Technology

Deal management systems, CRM

Pipeline tracking and investor coordination

 

 

Third Party

Law firms, rating agencies, and underwriters

Deal approval, credit assessment, and distribution

4.6

Debt Capital Market (DCM) Solutions & Advisory

People

DCM advisors, relationship managers

Provide funding advisory to corporate clients

 

 

Process

Advisory engagement, issuance planning

Connected to origination and syndication processes

 

 

Technology

Financial modelling tools, document repositories

Scenario analysis and proposal development

 

 

Third Party

External advisors, investors

Market access and deal execution

4.7

Asset Liability & Balance Sheet Management (ALM)

People

ALM committee, treasury analysts

Strategic balance sheet and liquidity oversight

 

 

Process

Liquidity forecasting, stress testing

Feeds into funding, pricing, and risk appetite

 

 

Technology

ALM systems, data warehouses

Consolidated balance sheet and scenario outputs

 

 

Third Party

Market data providers

Inputs for interest rate and liquidity assumptions

4.8

Market Risk Analytics & Reporting

People

Market risk managers, analysts

Monitor exposures and limit breaches

 

 

Process

Risk measurement, reporting, escalation

Interfaces with trading desks and senior management

 

 

Technology

Risk engines, reporting dashboards

Real-time and end-of-day risk views

 

 

Third Party

Market data vendors

Volatility curves, pricing inputs

4.9

Post-Trade & Settlement Operations

People

Operations analysts, settlements officers

Confirm and settle trades

 

 

Process

Trade confirmation, reconciliation, settlement

Downstream dependency of all trading activities

 

 

Technology

Back-office systems, SWIFT

Settlement messaging and reconciliation

 

 

Third Party

Clearing houses, custodians

Final settlement and asset custody

4.10

Regulatory & Compliance Governance

People

Compliance officers, regulatory reporting teams

Oversight of market conduct and compliance

 

 

Process

Reporting, surveillance, regulatory submission

Connected to trading, risk, and finance data

 

 

Technology

Surveillance systems, reporting tools

Monitoring and regulatory disclosures

 

 

Third Party

Regulators, auditors

Compliance validation and assurance

4.11

Client Relationship & Sales Support

People

Treasury sales, relationship managers

Client engagement and product distribution

 

 

Process

Client onboarding, deal support

Interfaces with trading desks and compliance

 

 

Technology

CRM, client portals

Client communication and transaction support

 

 

Third Party

Corporate clients, institutional investors

Revenue generation and service delivery

 

Banner [Summing] [OR] [E3] Map Dependency

The dependency mapping of CBS-4 Treasury & Capital Markets highlights the highly interconnected ecosystem required to deliver market-facing financial services at AmBank. Each Sub-CBS relies on tightly coupled people, processes, technologies, and third-party infrastructures, where disruption in one component can rapidly cascade across trading, liquidity, settlement, and regulatory obligations.

By systematically mapping these interdependencies, AmBank is better positioned to identify critical vulnerabilities, assess impact tolerances, and prioritise resilience investments.

This structured view supports proactive scenario testing, third-party risk management, and recovery planning—ensuring that Treasury & Capital Markets services remain viable within defined tolerances during severe but plausible disruptions, in line with operational resilience expectations.

 

Operational Resilience Framework: A Case Study of AmBank Malaysia

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CBS-4 Treasury & Capital Markets
CBS-4 DP CBS-4 MD CBS-4 MPR CBS-4 ITo CBS-4 SuPS CBS-4 ST
[OR] [AmB] [E3] [CBS] [4] [DP] Treasury & Capital Markets [OR] [AmB] [E3] [CBS] [4] [MD] Map Dependency [OR] [AmB] [E3] [CBS] [4] [MPR] Map Processes and Resources [OR] [AmB] [E3] [CBS] [4] [ITo] Establish Impact Tolerances [OR] [AmB] [E3] [CBS] [4] [SuPS] Identify Severe but Plausible Scenarios [OR] [AmB] [E3] [CBS] [4] [ST] Perform Scenario Testing

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