Learning To Implement Your Crisis Management Plan? [CM-300]

Are you tasked with implementing your organisation's crisis management (CM) plan? Do you want to know the content of a typical CM plan? Setting up a crisis management plan can be daunting, and a specific course designed and developed to address this requirement is designed and developed to meet this requirement.

Crisis Management Implementer, or CM-300, is a two-day intermediate course with two-and-a-half-hour 100 Multiple-Choice Question (MCQ) based examinations after successful completion.  

The course is an experiential workshop led by experienced and practising professionals who manage the CM program and implement CM plans for their organizations.

Usually, the crisis management (CM) team consists of the senior management team, who will make the decisions. However, the implementation, maintenance, and coordination of the crisis response rests on the shoulders of the designated Organisation BCM Coordinator and the appointed BCM team.

Starting Your Crisis Management Journey

This intermediate-level course suits professionals assigned roles and responsibilities to support or manage their respective functional areas within the CM program for your organization. The intermediate course emphasizes the grounding of CM knowledge, the structure for designing and developing the organization's CM effort, and the integration of the other plans.

Upgrading for BCM Professionals

This course is appropriate for organizations embarking on their crisis management journey after completing their Business Continuity Management (BCM) and Disaster Recovery (DR) implementation efforts. For all of the crisis management team members and their supporting contingent to implement a coherent plan, this course will help ground all designated (core or supporting) members to have the correct knowledge to implement their respective specific areas of the crisis management plan. For organizations with a CM plan, the participants will take away and use the toolkits and knowledge to evaluate the effectiveness and efficiency of their CM program.

Tools and templates will be provided to develop specific crisis management plans; the key is contextualising them to your environment. Using a case study and the facilitator's experience, this course has been recommended by past participants as a practical course that will guide them through the proper implementation of a CM plan.

Objectives

Participants will emerge with a clear understanding of the expectations of crisis management (CM)  and its processes. These include the knowledge of the following:

• Understand the key activities and deliverables of the CM planning methodology.
• Assemble the crisis management team members.
• Assess the risks and threats (crisis scenarios) such as riots, cybersecurity attacks, supply chain disruptions, and product recalls.
• Learn to track and trace incident events and prioritize decisions and activities.
• Link crisis communications (CC) to complement the crisis management efforts to communicate within and external to the organization.
• Have a clear view of the command and control activities and efforts within the command centres.
• Coordinate with external agencies and local authorities.
• Test and exercise the crisis management plan.
• Manage the crisis with other plans such as BC, CC and DR.

Who Should Attend?

• Novice professionals designated for crisis management (CM) roles and responsibilities.
• Experienced CM professionals who want to have a formal walkthrough and a complete understanding of his/her organisation's CM effort.
• Appointed members of the CM team to update, review, and manage the CM plan.
• Appointed member to manage the command centre operations/ emergency operations centre.
• Novice and newly appointed CM and support team members must upgrade their CM skills and knowledge within a limited period.
• Organisation Business Continuity Management (BCM) Managers/ Coordinators who need to integrate and train the CM team.
• Security, Facility, Administration, Crisis Communication (CC),  IT Disaster Recovery (DR)  and other designated Team Leaders who are CM support and Operations team members.

What is the Certification Awarded?

 CM Certified Specialist (CMCS) Certification is awarded to participants who complete and pass the Qualifying CMCS examination attached to the course,

Participants are to send in an application detailing at least one year of CM experience, pay the application processing fee of SGD 75, and satisfy the experience requirements of the independent certification body.