This is a terribly tragic accident and our deepest sympathies go out to this (Customer's) employee's family.
Company policy prohibits me from releasing the (Customer's) employee's name without the family's consent, but i can tell you that he/she was employed by __________ for __________ years.
His/or her position with the company at the name of the accident was __________ . Our number one priority at __________ is safety. It's critical that we determine how this accident occurred so we can take steps to prevent something like this from happening again.
Our goal is to return every customer and employee home safety every day.
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