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Resilience Redefined: Implementing BCM at Civil Aviation Authority of Singapore
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[BCM] [CAAS] [E3] [BIA] [T2] [CBF] [9] IT & Cyber Resilience

New call-to-actionPart 3: Impact Over Time of Business Functions

The resilience of information technology and cybersecurity capabilities within the Civil Aviation Authority of Singapore (CAAS) is critical to maintaining safe, secure, and uninterrupted civil aviation operations in Singapore. The Critical Business Function (CBF-9): IT & Cyber Resilience encompasses the digital backbone of CAAS’s services, from real-time air traffic management to the secure operation of enterprise systems and digital aviation platforms.

This chapter evaluates the potential impact over time if these functions are disrupted, using a 1 to 5 scale—where 1 indicates minimal impact and 5 indicates severe or critical impact. The analysis is aligned with the BCM Institute’s framework for impact assessment and considers factors such as operational disruption, financial cost, safety risks, regulatory compliance, and reputational damage.

Understanding the impact severity over specific time intervals allows CAAS to prioritize recovery strategies and allocate appropriate resources, ensuring that business continuity objectives are met in the face of cyber incidents, IT system failures, or external threats.

 

Part 4: Supporting IT Systems and Applications

The Civil Aviation Authority of Singapore (CAAS) operates within a highly complex, regulated, and technology-reliant environment. As such, the resilience of its IT and cyber systems forms a critical backbone in maintaining uninterrupted air navigation services, safeguarding national cybersecurity, and ensuring operational continuity across all aviation-related functions.

This chapter focuses on the supporting IT systems and applications that underpin the Critical Business Function: CBF-9 – IT & Cyber Resilience.

It presents a comprehensive view of the key Sub-CBFs, identifies core systems, evaluates Recovery Point Objectives (RPOs) and System Recovery Time Objectives (System RTOs), and outlines the special equipment or resources that facilitate their continuity.

This analysis enables CAAS to maintain resilient operations in alignment with best practices in business continuity and disaster recovery planning.

Dr Goh Moh Heng
Business Continuity Management Certified Planner-Specialist-Expert
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[Business Impact Analysis] [Critical Business Function] [T2] Part 3

BCM Bann_BIA_BIAQ Part 3

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CBF 9: IT & Cyber Resilience

Impact Over Time of Business Functions

[BCM] [CAAS] [E3] [BIA] [T2] [CBF] [9] IT & Cyber Resilience

The resilience of information technology and cybersecurity capabilities within the Civil Aviation Authority of Singapore (CAAS) is critical to maintaining safe, secure, and uninterrupted civil aviation operations in Singapore.

The Critical Business Function (CBF-9): IT & Cyber Resilience encompasses the digital backbone of CAAS’s services, from real-time air traffic management to the secure operation of enterprise systems and digital aviation platforms.

This chapter evaluates the potential impact over time if these functions are disrupted, using a 1 to 5 scale—where 1 indicates minimal impact and 5 indicates severe or critical impact.

The analysis is aligned with the BCM Institute’s framework for impact assessment and considers factors such as operational disruption, financial cost, safety risks, regulatory compliance, and reputational damage.

Understanding the impact severity over specific time intervals allows CAAS to prioritize recovery strategies and allocate appropriate resources, ensuring that business continuity objectives are met in the face of cyber incidents, IT system failures, or external threats.

 

Table 3: [Impact Over Time of Business Functions for CBF 1: Air Navigation Services

Sub-CBF Code

Sub-CBF

Highest-Impact Area

4 Hr

8 Hr

1 Day

2 Day

3 Day

5 Day

7 Day

10 Day

14 Day

21 Day

30 Day

60 Day

RTO

MTPD

Vulnerable Period

CBF-1.1

Air Traffic Management (ATM) Systems Resilience

Operational Safety

5

5

5

5

5

5

5

5

5

5

5

5

2 Hours

4 Hours

Peak Air Traffic Periods

CBF-1.2

Cybersecurity Monitoring & Threat Response

Information Security

4

4

5

5

5

5

5

5

4

4

4

4

4 Hours

1 Day

During Cyberattack or Breach

CBF-1.3

Critical System Backup & Data Recovery

Data Integrity & Continuity

3

3

4

4

4

4

4

4

3

3

3

3

8 Hours

2 Days

During Recovery Operations

CBF-1.4

Enterprise IT Infrastructure Continuity

Service Availability

3

4

4

4

4

4

3

3

3

3

2

2

8 Hours

3 Days

System Upgrades or Failures

CBF-1.5

Digital Aviation Services Platform (DASP) Resilience

Stakeholder Services

3

4

4

4

4

3

3

3

2

2

2

2

6 Hours

2 Days

High-Demand Transaction Periods

CBF-1.6

Cloud and Third-Party Service Continuity

Third-Party Dependency

2

3

3

3

3

3

3

3

3

3

2

2

1 Day

5 Days

Vendor Transition or Downtime

CBF-1.7

IT Governance & Compliance Management

Regulatory Compliance

1

2

2

3

3

3

3

3

3

3

2

2

2 Days

14 Days

During Regulatory Audits

CBF-1.8

Disaster Recovery Planning and Testing

Recovery Assurance

1

1

2

2

2

2

2

2

2

2

2

2

3 Days

30 Days

Non-Tested Periods

Notes
  • Impact values are based on a scale of 1 (lowest) to 5 (highest) as per BCM standards.
  • RTO (Recovery Time Objective): The maximum allowable time to recover the function to avoid unacceptable consequences.
  • MTPD (Maximum Tolerable Period of Disruption): The longest time a process can be disrupted before it causes irrevocable damage.
  • Vulnerable Period: Time of heightened risk when disruption will cause a disproportionately high impact.
 

Summing Up ... for Part 3

The analysis of impact over time for the sub-functions under CBF-9 IT & Cyber Resilience clearly illustrates the time-sensitive and mission-critical nature of digital infrastructure within CAAS. Functions such as Air Traffic Management Systems Resilience and Cybersecurity Monitoring present high criticality even at the 4-hour mark, reinforcing the need for rapid recovery capabilities, well-tested disaster recovery plans, and continuous monitoring.

Conversely, sub-functions like Governance, Compliance, and Disaster Recovery Testing tolerate longer disruptions before causing material impact, but are essential for long-term regulatory and reputational standing.

The Recovery Time Objectives (RTOs) and Maximum Tolerable Periods of Disruption (MTPDs) defined in this assessment provide clear targets for CAAS to build its IT and cyber resilience capabilities, especially as digital transformation and aviation modernisation continue to accelerate.

This prioritisation ensures that CAAS can uphold its commitment to aviation safety, regulatory compliance, and stakeholder trust, even during IT disruptions or cyber incidents.

 


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[Business Impact Analysis] [Critical Business Function] [T2] Part 4

BCM Bann_BIA_BIAQ Part 4

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CBF 1: Air Navigation Services

Supporting IT Systems and Applications

The Civil Aviation Authority of Singapore (CAAS) operates within a highly complex, regulated, and technology-reliant environment.

As such, the resilience of its IT and cyber systems forms a critical backbone in maintaining uninterrupted air navigation services, safeguarding national cybersecurity, and ensuring operational continuity across all aviation-related functions.

This chapter focuses on the supporting IT systems and applications that underpin the Critical Business Function: CBF-9 – IT & Cyber Resilience.

It presents a comprehensive view of the key Sub-CBFs, identifies core systems, evaluates Recovery Point Objectives (RPOs) and System Recovery Time Objectives (System RTOs), and outlines the special equipment or resources that facilitate their continuity.

This analysis enables CAAS to maintain resilient operations in alignment with best practices in business continuity and disaster recovery planning.

 

Table 4: [BIA] [P4] Supporting IT Systems and Applications for CBF 9: IT & Cyber Resilience
 

CBF Code

CBF

IT Systems and Applications

RPO

System RTO

Supporting Special Equipment or Resources

Remarks

CBF-1.1

Air Traffic Management (ATM) Systems Resilience

LORADS III, SURVnet, ATFM System, Airport-CDM, A-SMGCS

< 1 min

< 30 min

Redundant radar/ADS-B sensors, failover servers, dual comm networks

Critical real-time control systems; high availability and low-latency essential

CBF-1.2

Cybersecurity Monitoring & Threat Response

SIEM, SOAR, IDS/IPS, Threat Intelligence Platforms

< 15 min

1 hour

SOC tools, AI anomaly detection, endpoint protection systems

Continuous monitoring; immediate threat mitigation required

CBF-1.3

Critical System Backup & Data Recovery

Veeam, NetBackup, Azure Backup, Tape Library

4 hrs

8 hours

Secure offsite storage, high-capacity data recovery servers

Data integrity and secure storage paramount

CBF-1.4

Enterprise IT Infrastructure Continuity

ERP, HRMS, Financial Systems, CAAS Intranet

1 hour

4 hours

Backup power, virtual machine clustering, load balancers

Supports internal administration and regulatory reporting

CBF-1.5

Digital Aviation Services Platform (DASP) Resilience

DASP Core Modules, e-AIP, Aeronautical Information Management (AIM)

< 1 hour

2 hours

Cloud-based resilience, mobile app integrations, API gateways

Interfaces with industry stakeholders and airline operators

CBF-1.6

Cloud and Third-Party Service Continuity

Microsoft 365, AWS-hosted systems, vendor-provided aviation platforms

2 hours

6 hours

Third-party SLAs, redundant internet links, encrypted data transfers

Continuous validation of vendor DR capabilities required

CBF-1.7

IT Governance & Compliance Management

GRC Tools, Audit Management System, ITIL Service Management Platforms

4 hours

8 hours

Policy repositories, compliance tracking dashboards

Supports audits, regulatory reviews, and compliance enforcement

CBF-1.8

Disaster Recovery Planning and Testing

DR Automation Tools, DR Plan Repository, Test Orchestration Tools

N/A

Varies

DR testing lab, sandbox environments, version-controlled documentation

Annual testing cycle with scenario-based validation

CBF-1.9

Air Navigation Technical Support & Maintenance

Maintenance Ticketing System, CMMS

≤ 4 hrs

≤ 1 day

Diagnostic kits, mobile tech vehicles

Ensures the uptime of the CNS/ATM infrastructure

CBF-1.10

Safety and Compliance Monitoring

Safety Management System (SMS), Regulatory Audit Tools

≤ 1 day

≤ 3 days

Compliance monitoring dashboards, audit archives

Required for regulatory adherence and reporting

CBF-1.11

Training & Certification of ATS Personnel

LMS, Simulation Systems, Licensing Database

≤ 1 day

≤ 5 days

ATC simulators, training modules, e-learning platforms

Licensing cycles, not time-critical daily


 

Summing Up ... for Part 4

The resilience of IT and cyber capabilities is a cornerstone of CAAS’s operational excellence and regulatory compliance.

By clearly mapping each Sub-CBF under CBF-9 to their respective systems, recovery parameters, and supporting infrastructure, CAAS demonstrates a proactive and structured approach to safeguarding critical aviation functions.

As cyber threats evolve and digital transformation accelerates, maintaining up-to-date IT continuity plans, system redundancy, and robust disaster recovery capabilities ensures that CAAS remains prepared for both anticipated and unforeseen disruptions.

This foundational support strengthens national aviation safety and positions CAAS as a resilient aviation authority in a digitally connected world.

 

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