[BCM] [Boost] [E3] [BIA] [T3] [CBF] [1] Customer Transactions and Payment Processing

Safeguarding Digital Finance: Boost Bank's Approach to Business Continuity Management

[Business Impact Analysis] [Critical Business Function] [T3] Part 5 & Part 6

BIA Questionnaires 

Part 5: Inter-dependencies

Notes for BCM Institute's Course Participants: This is the template for completing the "Part 5: Inter-dependencies

CBF-1: Customer Transactions and Payment Processing.

The seamless execution of customer transactions and payment processing is critical to Boost Bank Malaysia’s operations and customer satisfaction.

As outlined in Critical Business Function (CBF-1), this function encompasses a range of sub-processes that ensure the initiation, authorisation, settlement, and post-processing of financial transactions.

Given the intricate and interconnected nature of financial ecosystems, these processes rely heavily on both internal business units and external parties, including vendors, technology providers, financial networks, and regulatory platforms.

This chapter identifies and documents the interdependencies associated with each sub-process under CBF-1.

By understanding the upstream and downstream relationships—whether internal or external—Boost Bank can more effectively assess risk, prepare for disruptions, and implement targeted business continuity strategies.

These inter-dependencies also play a pivotal role in ensuring coordinated incident response and service restoration across various touchpoints in the transaction lifecycle.

Here is the table Part 5: Inter-dependencies for the Critical Business Function (CBF-1): Customer Transactions and Payment Processing and its sub-functions, based on the structure and guidance from BCM Institute Guidance Notes.

Summing Up ...

Mapping the inter-dependencies of CBF-1 provides a strategic overview of the operational ecosystem required to support uninterrupted customer transactions and payment processing. Recognising these dependencies allows Boost Bank to prioritise critical partners and internal units in business continuity planning, while also identifying potential single points of failure and areas that require redundancy or alternative processing capabilities.

Furthermore, this inter-dependency analysis strengthens our understanding of how disruptions in one component can propagate throughout the system, underscoring the importance of proactive risk management, robust service-level agreements, and regular inter-organisational testing. By maintaining updated inter-dependency documentation, Boost Bank is better positioned to ensure resiliency, responsiveness, and reliability in the face of both internal and external disruptions.

Part 6: Vital Records

Notes for BCM Institute's Course Participants: This is the template for completing the "Part 6: Vital Records

CBF-1: Customer Transactions and Payment Processing

Vital records are essential documents and data that are critical for the ongoing operations and recovery of key business functions in the event of a disruption. For Boost Bank Malaysia, ensuring the integrity, availability, and accessibility of such records is fundamental to maintaining trust, complying with regulatory requirements, and preserving operational continuity.

This section identifies and categorises the vital records associated with CBF-1: Customer Transactions and Payment Processing and its sub-functions. These records include digital logs, configurations, authorisation records, transaction files, and other crucial data that support the execution, verification, monitoring, and auditing of financial transactions. The records are classified by their associated function, media type, physical or logical storage location, and the individual or role responsible for their care.

The purpose of this chapter is to ensure that during a business interruption, these vital records can be readily accessed to support recovery, meet legal and regulatory obligations, and uphold customer service commitments. The information in this section supports the overall continuity and disaster recovery strategy of Boost Bank Malaysia.

Here’s the table titled Part 6: Vital Records for the Critical Business Function CBF-1: Customer Transactions and Payment Processing and its associated sub-processes. This is modelled based on guidance from BCMpedia and adapted for Boost Bank Malaysia:

Part 6: Vital Records

Summing Up ...

The safeguarding and proper management of vital records are indispensable components of Boost Bank Malaysia’s resilience strategy.

The identification of these records for CBF-1: Customer Transactions and Payment Processing ensures that all transaction-related data can be retrieved, protected, and restored as needed to maintain uninterrupted service or enable swift recovery following a disruption.

By assigning clear custodianship, storage locations, and media classifications, Boost Bank enhances its preparedness for operational risks and aligns with regulatory expectations such as those issued by Bank Negara Malaysia (BNM).

Going forward, these records must be regularly reviewed, tested for accessibility, and updated in line with system changes or business evolution to ensure continued relevance and effectiveness.

This structured approach to vital records management reinforces Boost Bank’s commitment to operational continuity, customer trust, and regulatory compliance.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

 

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