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What and How to Achieve My Desired BCM (CM, CC, DR & Audit) Competency Level?

Without getting too technical, as an aspiring newly appointed manager or coordinator for Business Continuity (BC), Crisis Management (CM), Crisis Communication (CC), IT Disaster Recovery (DR) and BCM Audit, what is the competency level that I am in and should be attaining?  Understand the "Know-Do-Manage" competency levels.

Moh Heng Goh
Know-Do-Manage Competency

Many times, newly appointed or experienced Business Continuity (BC), Crisis Management (CM), Crisis Communication (CC), IT Disaster Recovery (DR) and BCM Audit professionals will ask themselves what the most appropriate level of training is needed for them. 

To answer this question, BCM Institute has designed its training syllabus for all of its courses to assist professionals in upgrading their competency using the KnowDo and Manage Expertise Level.

These three levels apply to the respective areas within the business continuity management or BCM domain. The BCM discipline or domain includes these five areas: [1] BCM Audit, [2] Business Continuity (BC), [3] Crisis Management (CC), [4] Crisis Communication (CC), and [5] IT Disaster Recovery (DR).



Know_icon Level 

At this stage, our courses provide participants with the fundamental focus on grounding the theoretical BCM knowledge one needs as a general BCM team member. You could be senior management or a member of the BCM team.  Participating at this stage would expose one to general BCM terms.  In the business continuity domain, the understanding of terms such as Business Impact Analysis (BIA), Minimum Business Continuity Objective (MBCO), and Recovery Time Objectives (RTO) is critical, and how they relate to a deeper understanding of BCM. They will be taught the seven-phase BCM implementation process in all domains and overall testing and exercising concepts.  These phases apply to the CM, CC and DR domains.

Course Type

Examples of "Know level" courses offered by the institute are normally the "200" level or "Planner" level courses such as BCM-200, CM-200, CC-200, and DRP-200.


"Know level" courses are most suited for general staff, staff performing BCM at the business unit level and organization BCM coordinators attempting to understand the intricacies of the BCM implementation at the business level.  It is good and a general training and awareness course.

Attending "Know level" courses alone is unsuitable for new business unit BCM coordinators or organization BCM coordinators. This professional will need to have both the "Know" and "Do" level of training.


Do_icon Level

These intermediate-level courses would take participants one step further than the essential theoretical knowledge taught at the "Do" stage. It would equip participants with hands-on training to implement a BCM (BC, CM, CC or DR) plan. Using generic BCM templates, learn how to input relevant data and ways to obtain them to ensure a working BCM plan. At this stage, participants would be able to make sense of the theory taught on day 1. At the DO stage, participants must be competent in implementing and updating their business unit and/or organization BCM plans.

Course Type

Examples of "Do" level" courses offered by the institute are normally the "300" level or "Implementer" level courses such as BCM-300, CM-300, CC-300, and DRP-300.  The first day of an implementer course incorporates the content of the planner (200) group of courses.


"Know-Do" level" courses are most suited for business unit coordinators tasked with updating their BCM plans.


Manage_icon Level

At this level, participants would delve deeper into managing a BCM plan with the support of senior managers. Implementation strategies for both business units and organizations would also be shared. Cross-functional responsibilities would be explored, and advanced testing and exercising methods taught. Participants would be exposed to strategic management skills to manage their plans across various roles. Participants who complete the MANAGE level of courses are expected to gain leadership and middle to senior management competencies.

Course Type

Examples of "Manage" level" courses offered by the institute are normally the "400" level or "Manager" level courses such as BCM-400, CM-400, CC-400, and DRP-400.  



"Manage" level" courses are most suited for mature business unit coordinators looking to upgrade their competencies and new and experienced organization BCM coordinators. 

"Manage level" courses are not suitable for general staff, supporting staff of business unit/organization BCM coordinators


Final Reading

Read more on how the body of knowledge is integrated with the detailed explanation in BCMPedia for Competency Level and Expertise Level.


Hope it helps in your journey to discovering the right course for you. But if you are still unsure of your choices, look out for "What's The Best Course for Me?"

If you would like to continue knowing more about your learning journey for BCM, Audit, CM, CC and IT DR, click the buttons below.

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