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What and How to Achieve My Desired BCM (CM, CC, DR & Audit) Competency Level?

Without getting too technical, as an aspiring newly appointed manager or coordinator for Business Continuity (BC), Crisis Management (CM), Crisis Communication (CC), IT Disaster Recovery (DR) and BCM Audit, what is the competency level that I am in and should be attaining?  Understand the "Know-Do-Manage" competency levels.

Moh Heng Goh


Know-Do-Manage Competency

Many a times, newly appointed or experienced Business Continuity (BC), Crisis Management (CM), Crisis Communication (CC), IT Disaster Recovery (DR) and BCM Audit professionals, will ask themselves about what is the most appropriate level of training is needed for them.  To answer this question, BCM Institute has designed its training syllabus for all of its courses to assist professionals in upgrading their competency using the KnowDo and Manage Expertise Level.

These three levels is applicable to the respective areas within the business continuity management or BCM domain. The BCM discipline or domain include these five areas:  [1] BCM Audit, [2] Business Continuity (BC), [3] Crisis Management (CC), [4] Crisis Communication (CC), and [5] IT Disaster Recovery (DR).



Know_icon Level 

At this stage, our courses provide participants with the fundamental focusing on grounding the theoretical BCM knowledge one needs as a general BCM team member. You could be a senior management or a member of the BCM team.  Participating at this stage would expose one to general BCM terms.  In the business continuity domain, the understanding of terms such as Business Impact Analysis (BIA), Minimum Business Continuity Objective (MBCO), Recovery Time Objectives (RTO) is critical,  and how they relate to deeper understanding of BCM. In all of the domain, they will be taught the seven phase BCM implementation process as well as overall testing and exercising concepts.  These phases are applicable to the CM, CC and DR domains.


"Know level" courses are most suited for general staff, staff performing BCM at the business unit level and organization BCM coordinators attempting to understanding the intricacies of the BCM implementation at business level.  It is good and a general training and awareness course.

"Know level" courses are not suitable for new business unit BCM coordinators or organization BCM coordinators. These professional will need to have both the "Know" and "Do" level of training.

Course Type

Example of "Know level" courses s offered by the institute are normally the "200" level or "Planner" level course such as BCM-200, CM-200, CC-200, DRP-200.

Do_icon Level

This intermediate level courses would take participants one step further than the essential theoretical knowledge taught at the "Know" stage. It would equip participants with hands-on training on how to implement a BCM (BC, CM, CC or DR) plan. Using generic BCM templates, learn how to input relevant data and ways to obtain them to ensure a working BCM plan. It is at this stage that participants would be able to make sense of the theory taught on day 1. At the DO stage, participants are expected to have the competency to implement and update their business unit and/or organization BCM plans.


"Do level" courses are most suited for general staff, supporting staff of business unit and organization BCM coordinators.

"Know level" courses are not suitable  for business unit coordinators tasked to update their BCM plans.

Course Type

Example of "Know level" courses s offered by the institute are normally the "300" level or "Implementer" level course such as BCM-300, CM-300, CC-300, DRP-300.  The first day of an implementer course incorporates the content of the planner (200) group of courses.

Manage_icon Level

At this level, participants would delve deeper into managing a BCM plan with the support of senior managers. Implementation strategies for both business unit as well as an organization would also be shared. Cross-functional responsibilities would be explored and advanced testing and exercising methods taught. Participants would be exposed to strategic management skills allowing them to manage their plans across a diverse range of roles. Participants who complete the MANAGE level of courses are expected to gain leadership as well as middle to senior management competencies.


"Do level" courses are most suited  for matured business unit coordinators looking to upgrade their competencies as well as new and experienced organization coordinators. 

"Manage level" courses are not suitable for for general staff, supporting staff of business unit/organization BCM coordinators

Course Type

Example of "Know level" courses s offered by the institute are normally the "400" level or "Manager" level course such as BCM-400, CM-400, CC-400, DRP-400.  

It is important to note that in order to sign up for the 400 course, one needs to complete the 300 course before the class.

Alternatively, you can compete the combination of the 200, 300 and 400 course syllabus which is the "5000 Level" or "Expert Implementer"  These courses includes the BCM-5000, CM-5000, CC-5000 and DRP-5000.

Final Reading

Read more on how the body of knowledge is integrated with the detiled explanation found in BCMPedia for  Competency Level and Expertise Level.


Hope it helps in your journey to discovering the right course for you. But if you are still unsure of your choices, look out for "What's The Best Course For Me?"

If you would like to continue to know more about your learning journey for BCM, Audit, CM, CC and IT DR, click on the buttons below.


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