Veronica Oh [Speaker]

Who is Veronica Oh?

With over two decades of experience in financial services, Veronica Oh is a leading authority in Operational Resilience, Crisis Management, and Business Continuity Management (BCM).

Currently serving as Director and Global Head of Operational Resilience, BCM, and Crisis Management at Deutsche Bank, she has played a pivotal role in establishing and implementing global frameworks that align with regulatory standards and industry best practices.

Veronica’s career includes leadership roles at JP Morgan and Credit Suisse, where she spearheaded initiatives that transformed business continuity and emergency response strategies across the Asia Pacific region.

A highly sought-after public speaker, Veronica actively contributes to industry consultations and panels, offering insights on regulatory compliance, risk frameworks, and cross-functional crisis response.

She has managed over 50 crisis events ranging from pandemics to cyber outages. She continues to shape industry standards through her participation in regulatory forums and her role as a long-time lecturer at the Business Continuity Management Institute.

Veronica holds a Bachelor of Business in Marketing and E-Commerce (Double Major) and a Diploma in Banking and Financial Management, complemented by certifications in Cybersecurity Risk Management and Crisis Leadership.

Her ability to translate complex risk landscapes into actionable, resilient strategies makes her a standout figure in today’s dynamic risk management ecosystem.

Academic Qualification

Bachelor of Business in Marketing and E-Commerce (Double Major)  Edith Cowan University Aug 2002 (Obtained 8 Distinctions & 1 High Distinction) Diploma in Banking and Financial Management Nanyang Polytechnic May 1998

Current BCM Career

Global Operational Resilience, BCM, Crisis Management Head, Director Deutsche Bank 2016 - Present

Past BCM Career

APAC Head of Private Banking Resilience, Vice President JP Morgan 2012 - 2016
BCM Regional Control and Oversight Manager, Vice President Credit Suisse 2003 - 2012

Achievements

• Managed over 50 crisis invocations since 200,5, ranging from pandemics, natural disasters,
  protest, geo-political tension, Telco, Technology, Cyber and Third-Party outage/events
• Participated in APAC regulators' Business Continuity, Operational Resilience and Crisis
  Management consultation papers and seminars to help shape the industry framework
• Operational Resilience, Crisis Management and BCM program strategic design and
  implementation experiences
• Active industry speaker and panellist

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