CC-5000 Crisis Communication Expert Implementer Training Roadmap [Module 2]
Description of Module [Day] 2 Course
Module 2 aims to provide the participants with the knowledge to identify and categorise different types of crises through crisis risk assessment (CRA) techniques. This forms a foundation of the crisis management and communication process.
To enhance the learning experience, participants will have the opportunity to work through a crisis risk assessment template and present their work in class.
Common crisis communication strategies (CCS) will be shared with participants, and concepts will be reinforced using provided templates, discussions and presentations.
Module 2 will also provide an overview of the contents of a crisis communication plan, and how students can go about documenting the plan based on the crisis strategies developed earlier. Various components of the CC plan are discussed, along with emphasis on several key emergency procedures and SOPs.
Detailed Course Content
Conduct Crisis Risk Assessment (CRA)
Understand Purpose of Business Impact Analysis
Identify and Select Crisis Communication Strategy (CCS)
Implement Crisis Communication Plan (CC Plan)
Exercise and Test CC Plan
Participants should be able to manage and deploy all the CC templates in their organization. They are:
- Crisis Risk Assessment
- Business Impact Analysis (Preview to content)
- Crisis Communication Strategy
- Crisis Communication Plan
- Testing and Exercising (Review of templates)
More Information About Crisis Communication Blended Learning
To know more about our blended learning program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via email@example.com. They are the BL-CC-3 Blended Learning CC-300 Crisis Communication Implementer and the BL-CC-5 Blended Learning CC-5000 Crisis Communication Expert Implementer.
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