[BCM] [NHI] [E3] [BIA] [DP] [CBF] [1] Emergency and Inpatient Cardiac Care Services

[Business Impact Analysis] [Detailed Business Processes] [CBF-1]

Detailed Business Processes

CBF-1: Emergency and Inpatient Cardiac Care Services

Introduction

In the healthcare sector, the uninterrupted delivery of essential medical services is not just a priority—it is a matter of life and death.

For the Institut Jantung Negara (IJN), Malaysia’s premier heart institute, maintaining continuity in critical business functions is central to ensuring patient safety, clinical excellence, and operational resilience.

As a nationally and regionally recognised centre for advanced cardiovascular and thoracic care, IJN operates with the highest standards of preparedness to safeguard its core services during disruptions.

One of the most crucial areas requiring rigorous business continuity planning is Emergency and Inpatient Cardiac Care Services.

This function encompasses a complex network of time-sensitive and resource-intensive processes, including emergency interventions, intensive care, cardiac imaging, surgical procedures, and interdisciplinary coordination.

A disruption at any point in this chain can have catastrophic implications for patient outcomes and institutional credibility.

Purpose of Chapter

This chapter outlines the key Sub-Critical Business Functions (Sub-CBFs) that support this high-level CBF-1 and highlights IJN-specific examples to contextualise their importance in sustaining life-saving cardiac care.

Institut Jantung Negara (IJN) serves as Malaysia’s premier heart specialist institution, providing advanced cardiovascular and thoracic care.

Among its most critical operations is CBF-1: Emergency and Inpatient Cardiac Care Services, which is essential in delivering time-sensitive, life-saving treatments to patients suffering from acute and complex heart conditions.

Any disruption to this function can result in severe consequences, including loss of life and reputational damage.

The following table outlines the key Sub-Critical Business Functions (Sub-CBFs) under CBF-1, tailored to IJN’s operational structure and specialised capabilities:

Table 1-1: Sub-CBFs of CBF-1 Emergency and Inpatient Cardiac Care Services at Institut Jantung Negara

Commentary

These Sub-CBFs form the core of IJN’s life-saving capabilities and are designed to function in a tightly integrated and coordinated manner. Their uninterrupted operation is essential for:

• Preserving patient lives during cardiac emergencies.
• Supporting IJN’s reputation as a regional centre of excellence.
• Complying with international accreditation standards (e.g., MSQH, JCI readiness).
• Meeting the Ministry of Health (MOH) expectations for national emergency referral management.

Effective business continuity planning for these functions includes redundant power systems for CCUs and ICUs, disaster recovery for electronic medical records (EMR), backup supply chains for critical medications, and trained surge staff to manage mass casualty or outbreak scenarios.

Summing Up ...

Emergency and Inpatient Cardiac Care Services lie at the heart of IJN’s mission to deliver timely and high-quality cardiovascular treatment.

The ten Sub-CBFs identified in this chapter represent a tightly interwoven system where medical, logistical, diagnostic, and pharmaceutical elements must operate seamlessly, even in the face of crises.

Ensuring the continuity of these processes requires more than just contingency plans; it demands an integrated, proactive framework grounded in clinical expertise, technological reliability, and multidisciplinary coordination.

By identifying these Sub-CBFs, IJN not only strengthens its preparedness against potential disruptions but also reinforces its commitment to patient safety and institutional resilience.

The insights presented here serve as a foundation for developing targeted continuity strategies, recovery solutions, and resource prioritisation to ensure that IJN remains operationally robust, regardless of the challenges it may face.

Author's Comment: This is one of the 14 blogs required to support the identification of one of IJN's critical business functions, CBF-1 Emergency and Inpatient Cardiac Care Services. 

Based on our initial identification of CBFs as shown in Chapter 10 of eBook 1 "Understanding Your Organisation", Institut Jantung Negara will be required to develop 10 CBFs for its BCM project.

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