x [BCM] [Boost] [E3] [BIA] [T3] [CBF] [1] Customer Transactions and Payment Processing

Safeguarding Digital Finance: Boost Bank's Approach to Business Continuity Management

[Business Impact Analysis] [Critical Business Function] [T3] Part 5 & Part 6

BIA Questionnaires 

Part 5: Inter-dependencies

Notes for BCM Institute's Course Participants: This is the template for completing the "Part 5: Inter-dependencies."

Customer Transactions and Payment Processing

Part 5: Inter-dependencies

Assessing the critical elements that underpin the continuity of essential business functions is essential to a comprehensive business impact analysis (BIA).

This chapter deepens the analysis of Boost Bank’s critical business function—customer Transactions and Payment Processing—by examining time-based sensitivity, IT enablement, interdependencies, and the management of vital records.

Part 5 outlines the internal and external interdependencies that the business function relies upon. By classifying each dependency as upstream, downstream, or mutual, this table highlights the cascading effects a disruption could have across the organisation and its ecosystem.

Part 6 identifies the vital records essential to the function's continuity, detailing their media type, storage location, and custodianship. Maintaining access to these records ensures accurate and timely transaction processing during crisis events.

Part 5: Interdependencies

​Based on the information provided in the previous discussions and available resources, the following comprehensive table details the key business processes and sub-processes for Boost Bank's critical business function: Customer Transactions and Payment Processing. This table outlines the dependencies, both internal and external, associated with each process.

Notes:

• Internal Dependencies refer to processes or units within Boost Bank that are essential for the execution of the business function.

• External Dependencies involve third-party entities or systems that Boost Bank relies upon to deliver services.

• Upstream Dependencies are those that provide input into the business function.

• Downstream Dependencies are those that receive output from the business function.

• Mutual Dependencies indicate a bidirectional relationship where both entities rely on each other.

This table is constructed based on standard banking operations and the information provided in the previous discussions. For more detailed information on interdependencies, refer to BCM Institute's Part 5: Interdependencies.

Safeguarding Digital Finance: Boost Bank's Approach to Business Continuity Management

[Business Impact Analysis] [Critical Business Function] [T3] Part 5 & Part 6

BIA Questionnaires 

Part 6: Vital Records

Notes for BCM Institute's Course Participants: This is the template for completing the "Part 6: Vital Records."

CBF 1: Customer Transactions and Payment Processing

Vital Records

​Based on the guidelines from BCMpedia's Part 6: Vital Records, the following comprehensive table details the vital records associated with Boost Bank's critical business function: Customer Transactions and Payment Processing, along with its sub-processes.

This table outlines the description of vital records, media types, storage locations, and custodians responsible for each.​

Notes

• Media Type: All vital records are maintained in digital format to ensure quick access and recovery.​

• Location: Records are stored in secure, redundant locations, including cloud storage and off-site backups, to mitigate the risk of data loss.​

• In Whose Care: Each record is under the custody of the respective unit responsible for the associated business function, ensuring accountability and proper maintenance.​

This structured approach to managing vital records ensures that Boost Bank can maintain operational resilience and comply with regulatory requirements during disruptions.

Summing Up ...

This chapter provided a multi-dimensional view of Boost Bank’s critical business function by analysing:

• The web of internal and external relationships that influence continuity (Table 5), and

• The vital documentation and records necessary to resume operations (Table 6).

Together, these two components reinforce the operational resilience framework by ensuring that all time-critical, system-dependent, and externally influenced elements are correctly mapped and safeguarded.

This level of detailed analysis enables proactive risk mitigation, optimised recovery planning, and enhanced organisational readiness.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

 

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