Chapter 5
As Part of the BCM Planning Methodology for Tripartite Alliance Limited
Purpose of Chapter
The Business Continuity Strategy (BCS) Phase is a critical step in the Business Continuity Management (BCM) Planning Methodology.
At this stage, the organisation transitions from assessing business impact and risk to developing actionable strategies aimed at mitigating, preventing, and recovering from disruptions.
For Tripartite Alliance Limited (TAL), a statutory board under the Ministry of Manpower tasked with fostering progressive workplace practices, implementing effective and tailored continuity strategies is essential to ensuring the uninterrupted delivery of its public-facing and advisory services, especially through platforms like TADM, TAFEP, and WPC.
Objectives of the Business Continuity Strategy Phase
The implementation of continuity strategies is a cornerstone of BCM.
For the Judiciary of Singapore and the State Courts—which include the Supreme Court, the State Courts, and the Family Justice Courts—resilience is essential to ensure that justice services are consistently available, even during crises such as cyberattacks, pandemics, or infrastructure failures.
This phase translates business impact assessment (BIA) and risk analysis findings into concrete strategies that are proactive (prevention), protective (mitigation), and responsive (recovery).
Key Continuity Strategy Objectives
The objectives of this phase include:
- Ensuring uninterrupted access to court proceedings and legal documentation.
- Safeguarding case management systems and sensitive judicial data.
- Enabling operational relocation or digital fallback mechanisms during disasters.
- Enhancing institutional readiness and stakeholder coordination.
Strategy Categories and Examples
The continuity strategies for the Judiciary of Singapore and the State Courts can be grouped into three main categories:
Mitigation Strategies
These are proactive measures to reduce the likelihood or impact of disruptions.
Mitigation Area |
Strategy |
Judiciary Example |
Cybersecurity Hardening |
Implement advanced firewalls, endpoint protection, and routine penetration testing. |
The eLitigation platform is safeguarded with multi-layer security and regular vulnerability scans. |
Facility Risk Reduction |
Improve structural resilience of court buildings, fire suppression systems, and backup power. |
The State Courts Towers are equipped with fire-rated server rooms and uninterrupted power supplies (UPS). |
Data Backup Procedures |
Regular automated backups of critical court records to secure off-site/cloud locations. |
Weekly encrypted backups of court judgments are stored in a secure government cloud system. |
Prevention Strategies
These aim to prevent disruption through enhanced readiness and controls.
Prevention Area |
Strategy |
Judiciary Example |
Staff Cross-Training |
Train multiple staff on key systems to avoid single points of failure. |
Registrar officers are cross-trained on different case categories and court systems. |
Supplier Resilience Assessment |
Evaluate critical third-party vendors (e.g., IT support, legal tech vendors) for resilience and compliance. |
Regular audits of third-party vendors supplying digital courtroom infrastructure. |
Pandemic Planning |
Establish clear procedures for remote operations and split-site teams. |
The Family Justice Courts adopted hybrid hearing protocols during the COVID-19 pandemic, enabling judges to preside remotely. |
Recovery Strategies
These are designed to restore operations within acceptable timeframes following a disruption.
Recovery Area |
Strategy |
Judiciary Example |
Work Area Recovery (WAR) |
Identify alternate courtrooms or remote sites to resume judicial functions. |
Emergency relocation of trial proceedings to other judicial buildings or virtual courtrooms. |
IT Disaster Recovery (ITDR) |
Ensure high availability of judicial systems and data through IT failover protocols. |
The Supreme Court’s eLitigation system includes geo-redundant data centers for high availability. |
Communication Continuity |
Establish robust internal and external communications channels. |
Crisis communication plans include use of judiciary websites, SMS alerts, and emails to inform the public of court schedule changes. |
Aligning with ISO 22301 and Public Expectations
The implementation of these strategies is aligned with ISO 22301:2019 standards, ensuring that the judiciary’s BCM capabilities meet international benchmarks for business continuity.
Moreover, it reflects the Judiciary's commitment to maintaining public trust, legal certainty, and uninterrupted access to justice—values that are vital to the rule of law in Singapore.
Integration with Judicial Operations
Business continuity strategies must integrate seamlessly with daily operations to be effective. For instance, continuity strategies for CBF-1, including Case Management and Scheduling, are embedded into daily processes through automated calendar recovery functions and remote access protocols.
Similarly, CBF-2: Court Hearings and Judicial Proceedings is supported by digital courtrooms and e-filing systems that allow a swift transition to virtual platforms.
Implementation Governance
To operationalise the strategies:
- A dedicated BCM team within the Judiciary IT and Administrative departments oversees implementation and testing.
- All strategies are reviewed annually or after major incidents.
- Senior judges and court directors are briefed periodically to align strategy with judiciary priorities.
Summing Up ...
Implementing Business Continuity Strategies is not a one-off exercise but a dynamic, ongoing commitment to judicial resilience.
For the Judiciary of Singapore and the State Courts, embedding mitigation, prevention, and recovery strategies into every layer of operations ensures that justice delivery remains reliable, timely, and trusted—even in the face of disruptions.
Through structured planning, system investments, and human capital development, Singapore’s courts set a strong benchmark for continuity in the judicial sector.
Achieving Judicial Resilience: Implementing Effective BCM in Singapore Courts |
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eBook 2: Implementing BCM Planning Methodology | |||||
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More Information About Business Continuity Management Courses
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].