[BCM] [HH] [E3] [BCS] [T2] [CBF] [2] Recovery Strategies

[Business Continuity Strategy] [Recovery Strategies] [T2]

Bann_BCM_BCS_Recovery Strategies

Business Continuity Strategy

CBF 2: Counselling and Psychological Support

The delivery of counselling and psychological support services is a vital function within HopeHouse, directly impacting the emotional well-being and recovery of residents.

In the event of operational disruptions—whether due to natural disasters, infrastructure failure, or other emergencies—these services must be restored promptly and effectively to ensure continued client care and to mitigate any adverse psychological outcomes.

This chapter presents the T2 Recovery Strategies for the critical business function CBF 2: Counselling and Psychological Support.

It outlines the Recovery Time Objectives (RTOs), recovery strategies, alternative locations, detailed actions, and justifications for each sub-function.

The strategies are guided by industry best practices and align with standards outlined by BCMpedia to ensure HopeHouse remains resilient, responsive, and client-focused during adverse events.

By prioritising functions based on urgency and interdependencies, this recovery strategy aims to ensure continuity of care, uphold client trust, and safeguard the mental and emotional stability of residents and beneficiaries.

This table follows the BCM framework as outlined by BCMpedia and incorporates practical recovery approaches suited for a social service organisation in Singapore.

Recovery Strategies Table 1-1 for CBF-2: Counselling and Psychological Support

Critical Business Function	CBF Code	RTO	Recovery Strategy	Recovery Location
Initial Psychological Assessment and Case Planning	2.1	24 hrs	Workaround / Manual Process	Temporary Office Site
Individual Counselling Sessions	2.2	24 hrs	Alternate Site / Remote Delivery	Partner Agency or Online
Group Therapy and Peer Support	2.3	48 hrs	Alternate Site / Remote Delivery	Community Centre / Online
Crisis Intervention and Emotional Stabilisation	2.4	4 hrs	Mobile Response / Hotline Backup	On-call Staff / Hotline
Progress Monitoring and Reassessment	2.5	48 hrs	Manual Tracking / Shared Logs	Temporary Office / Remote
External Referrals and Specialist Coordination	2.6	72 hrs	Liaison via Email / Mobile	Remote Access
Post-Care Emotional Support and Reintegration Planning	2.7	72 hrs	Scheduled Follow-up / Remote	Remote / Mobile Support

Recovery Strategies Table 1-2 for CBF-2: Counselling and Psychological Support

Critical Business Function	CBF Code	Details of Recovery Strategy	Justification for Selected Recovery Strategy
Intake and Admission Process	2.1	Use manual intake forms; trained staff to conduct paper-based assessments; secure physical storage for data.	Essential to maintain continuity of care; early assessment directs all other services; manual workaround is viable for short-term disruption.
Daily Shelter Operations & Maintenance	2.2	Redirect sessions to partner counsellors at partner agencies; use secure tele-counselling platforms (e.g., Zoom with HIPAA compliance).	One-on-one support is crucial for client stability; alternate site or online methods ensure continuity.
Resident Care and Support Services	2.3	Conduct group sessions at accessible community locations or via secure group video calls; peer facilitators assist with coordination.	Group sessions can be postponed briefly but must resume within 2 days to ensure group cohesion and support continuity.
Meal Preparation and Nutrition Management	2.4	Activate crisis hotline with trained responders; mobile team deployed for on-site emergencies; escalation procedures in place.	Critical function requiring minimal downtime; rapid emotional de-escalation reduces risk of harm to client and others.
Medical and Emergency Health Services	2.5	Use paper-based tracking forms or shared spreadsheets; periodic team briefings to monitor progress until systems are restored.	Monitoring can be delayed slightly but should resume within 2 days; allows oversight of treatment plans and service delivery.
Safety and Emergency Response Management	2.6	Maintain updated referral list offline; staff contact specialists directly via phone/email; track updates manually.	Delays are manageable short-term; coordination can be handled through existing communication tools during recovery.
Staffing and Shift Management	2.7	Follow-up conducted via phone or home visits; plan reintegration through simplified templates and check-ins.	Less urgent than crisis care; continuity improves outcomes, but short delays are tolerable if follow-up is scheduled and tracked.

Summing Up ...

The continuity of counselling and psychological support is central to HopeHouse’s mission of providing comprehensive, trauma-informed care to vulnerable individuals.

This chapter has outlined practical and realistic T2 recovery strategies that address both immediate and short-term recovery needs for each sub-function under CBF 2.

By implementing manual workarounds, leveraging partner agencies, utilising secure remote platforms, and maintaining well-documented emergency protocols, HopeHouse will be able to sustain critical psychological support services even in the face of disruption.

These strategies not only support compliance with best practices in business continuity planning but also reflect HopeHouse’s unwavering commitment to the holistic care and recovery of every resident.

In sum, effective planning for recovery ensures not just operational resilience but, more importantly, continuity in the healing journeys of those we serve.

Continuity with Compassion: Implementing BCM at HopeHouse
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF 1: Residential Care and Shelter Operations
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].