[BCM] [BT] [E2] [C8] Program Management

Chapter 8

Program Management Phase for Business Continuity Management Planning Methodology for Bandtree

Bandtree, a government-linked company (GLC) under Darussalam Assets Sdn Bhd, plays a critical role in Brunei Darussalam’s infrastructure and corporate property management sector.

As the organisation manages assets of national significance, the resilience of its operations is directly tied to the nation’s socio-economic stability.

In line with ISO 22301:2019 requirements for Business Continuity Management Systems (BCMS), Bandtree must ensure that business continuity is not a one-off project, but an ongoing program embedded into organisational culture and governance.

The Program Management phase represents the continuous oversight, maintenance, and enhancement of BCM within Bandtree, ensuring that the organisation remains prepared to respond to disruptions while meeting its regulatory obligations, stakeholder expectations, and service commitments.

Core Elements of the Program Management Phase for Bandtree

1. Governance and Oversight

• Establish a BCM Steering Committee, chaired by senior management, to oversee the program’s progress.
• Ensure alignment with Darussalam Assets’ corporate governance requirements and Brunei’s GLC compliance standards.
• Appoint a BCM Program Manager responsible for coordinating continuity efforts across all departments.

2. Policy and Framework Maintenance

• Regularly review and update the BCM Policy to reflect changes in Bandtree’s corporate property portfolio, organisational structure, or regulatory requirements.
• Ensure BCM objectives remain consistent with Bandtree’s strategic priorities and the expectations of stakeholders, including government regulators and clients.

3. Competence and Awareness

• Implement a structured training and awareness program for all staff, with specific emphasis on property management operations, tenant services, and critical infrastructure support.
• Conduct annual refresher training for crisis management teams and new hire inductions on BCM awareness.
• Encourage a culture of resilience by integrating BCM into performance appraisals and leadership development initiatives.

4. Monitoring and Reporting

• Develop BCM performance indicators (e.g., exercise participation rates, recovery time achievement, audit findings closure rates) to measure program effectiveness.
• Submit quarterly reports to senior management and Darussalam Assets on the status of BCM readiness.
• Conduct internal audits and management reviews in line with ISO 22301 requirements.

5. Exercising and Testing Program

• Conduct scenario-based exercises relevant to Bandtree’s operations, such as disruptions to property management systems, data centre outages, or building evacuation scenarios.
• Coordinate testing with external stakeholders, including contractors, tenants, and regulatory authorities, to ensure interoperability during crises.
• Document lessons learned and feed them into program enhancements.

6. Continuous Improvement

• Establish a lessons-learned process to capture insights from disruptions, incidents, and exercises.
• Review and enhance business continuity plans in response to operational shifts, new technology adoption, or changes in Brunei’s regulatory environment.
• Encourage innovation in resilience by adopting innovative property technologies and digital reporting systems.

Summing Up ...

The Program Management phase ensures that Bandtree’s BCM framework evolves in step with its responsibilities as a government-linked company entrusted with managing Brunei’s strategic assets.

By institutionalising governance, maintaining policies, building organisational competence, and embedding a culture of continuous improvement, Bandtree not only safeguards its operations but also reinforces public trust and national resilience.

Through effective BCM program management, Bandtree demonstrates its commitment to resilience as a living, dynamic process—one that protects its assets, supports its stakeholders, and aligns with the national agenda for sustainable infrastructure and property management.

Resilience Redefined: Implementing BCM at Bandtree Sdn Bhd Brunei
eBook 2: Implementing Business Continuity Management
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More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

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