Implementing Business Continuity Management for Bandtree: A Practical Guide
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[BCM] [BT] [E4] [R] [BIA] [P4] Supporting IT Systems and Applications for CBF-1 to CBF-8

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This section outlines the essential IT systems and applications that support each sub-process within each CBF.

It also provides an overview of their respective Recovery Point Objectives (RPOs), Recovery Time Objectives (RTOs), and any specialised equipment or resources that enable their continuity.

Understanding the interdependence between operational processes and supporting technologies is crucial to ensuring timely recovery, effective service delivery, and compliance with regulatory and governance standards, especially during disruptions.

By mapping these digital enablers to each operational component, the organisation can better prioritise recovery strategies, allocate technical resources, and ensure alignment with its overall business continuity and disaster recovery objectives.

Dr Goh Moh Heng
Business Continuity Management Expert Implementer
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Supporting IT Systems and Applications

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Management Report for Supporting IT Systems and Applications

[BCM] [BT] [E4] [BIA] [P4] Supporting IT Systems and Applications for CBF-1 to CBF-8

This section outlines the essential IT systems and applications that support each sub-process within each CBF.

It also provides an overview of their respective Recovery Point Objectives (RPOs), Recovery Time Objectives (RTOs), and any specialised equipment or resources that enable their continuity.

Understanding the interdependence between operational processes and supporting technologies is crucial to ensuring timely recovery, effective service delivery, and compliance with regulatory and governance standards, especially during disruptions.

By mapping these digital enablers to each operational component, the organisation can better prioritise recovery strategies, allocate technical resources, and ensure alignment with its overall business continuity and disaster recovery objectives.

Table P4: Supporting IT Systems and Applications for CBF-1 to CBF-8

CBF

Sub-CBF

Sub-CBF code

RTO

IT Systems and Applications

RPO

System RTO

Supporting Special Equipment or Resources

Remarks

CBF-1

Property and Facility Maintenance Management

1.1

8-Hour

CMMS (Computerised Maintenance Management System)

24 hrs

4 hrs

Maintenance tools, mobile inspection devices

Essential for daily building and asset upkeep

CBF-1

Health, Safety, Security & Environment (HSSE) Compliance

1.5

4-Hour

HSSE Compliance Tracking System, Incident Report System

12 hrs

4 hrs

PPE, safety monitoring equipment

Mandatory for legal and operational safety

CBF-1

Energy and Utilities Management

1.6

4-Hour

Building Management System (BMS), Energy Monitoring System

12 hrs

4 hrs

Smart meters, HVAC sensors

Direct impact on cost and sustainability targets

CBF-1

Emergency and Incident Response for Facilities

1.7

4-Hour

Incident Response Management System, Alert Notification

0 hrs

1 hr

Emergency kits, PA systems, and fire safety equipment

Critical for occupant safety and business continuity

CBF-2

Facility Maintenance and Engineering Services

2.1

8-Hour

CMMS (Computerised Maintenance Management System)

24 hrs

4 hrs

Maintenance tools, spare parts, and skilled technicians

Essential for continuous building operations

CBF-2

Building Security and Surveillance

2.2

4-Hour

CCTV System, Access Control System

1 hr

1 hr

Security personnel, surveillance equipment

Critical for safety and asset protection

CBF-2

Utilities Management

2.3

2-Hour

SCADA, BMS (Building Management System)

4 hrs

2 hrs

Utility meters, backup generators, energy monitoring devices

Supports electricity, water, and HVAC systems

CBF-2

Emergency Response and Incident Management

2.4

1-Hour

Emergency Notification System, Incident Logs

1 hr

1 hr

Fire alarms, emergency kits, trained response teams

Ensures rapid incident containment

CBF-6

ICT Infrastructure Maintenance

6.1

8-Hour

Network Monitoring Tools, Service Desk Software

4 hours

8 hours

Hardware inventory, diagnostic tools

Supports all digital operations

CBF-6

Application Support & Patch Management

6.2

4-Hour

Patch Management System, IT Service Mgmt

4 hours

4 hours

Testing environments, vendor support access

Ensures system reliability and security

CBF-6

Data Backup & Recovery

6.4

4-Hour

Backup software and cloud storage

< 1 hour

2 hours

Backup servers, cloud backup platforms

Essential for data protection and restoration

CBF-6

Cybersecurity & Access Control

6.5

4-Hour

Security monitoring tools, IAM systems

Immediate

Immediate

Firewalls, intrusion detection systems, and multi-factor authentication devices

Protects against cyber threats and unauthorised access

CBF-8

Emergency Procurement

8.8

4-Hour

ERP Emergency Module, Mobile Access

2 hrs

4 hrs

Mobile procurement devices, rapid approval access

Requires rapid activation for urgent needs (e.g. facility outages)

 

 

Summing Up ...

The integration of well-maintained and secure IT systems and applications is vital for the continuity of Bandtree’s infrastructure operations.

As detailed in this section, each critical sub-process within each CBF relies on a specific set of digital tools and platforms to function efficiently and respond rapidly to incidents or disruptions.

By clearly identifying the RPOs and RTOs for each system and recognising the dependencies on special equipment and resources, Bandtree can build a resilient operational framework that supports its strategic mission and national responsibilities.

Furthermore, this alignment between technology and operations forms the basis for continual improvement, risk mitigation, and sustainable infrastructure management—key pillars in upholding public trust and regulatory compliance within the nation’s property and facilities sector.

 

 

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

 

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