[BCM] [BT] [E4] [BIA] [P4] Supporting IT Systems and Applications for CBF-1 to CBF-8

CBF

Sub-CBF

Sub-CBF Code

IT Systems and Applications

RPO

System RTO

Supporting Special Equipment or Resources

Remarks

CBF-1

Property and Facility Maintenance Management

1.1

CMMS (Computerised Maintenance Management System)

24 hrs

4 hrs

Maintenance tools, mobile inspection devices

Essential for daily building and asset upkeep

CBF-1

Asset Lifecycle and Condition Monitoring

1.2

Asset Management System, IoT Sensors

24 hrs

4 hrs

Condition monitoring tools, asset tagging devices

Enables informed decision-making for repairs, replacement, and valuation

CBF-1

Space Planning and Allocation

1.3

CAD Software, Space Management Tools

48 hrs

24 hrs

Floor plans, occupancy analytics software

Supports efficient use of facilities

CBF-1

Vendor and Contractor Management

1.4

Vendor Management Portal, Procurement System

24 hrs

8 hrs

Contract databases, procurement tools

Ensures timely services and maintenance response

CBF-1

Health, Safety, Security & Environment (HSSE) Compliance

1.5

HSSE Compliance Tracking System, Incident Report System

12 hrs

4 hrs

PPE, safety monitoring equipment

Mandatory for legal and operational safety

CBF-1

Energy and Utilities Management

1.6

Building Management System (BMS), Energy Monitoring System

12 hrs

4 hrs

Smart meters, HVAC sensors

Direct impact on cost and sustainability targets

CBF-1

Emergency and Incident Response for Facilities

1.7

Incident Response Management System, Alert Notification

0 hrs

1 hr

Emergency kits, PA systems, and fire safety equipment

Critical for occupant safety and business continuity

CBF-1

Capital Projects and Renovation Oversight

1.8

Project Management Tools, Budgeting Software

48 hrs

24 hrs

Site equipment, contractor access systems

Long-term planning function, less time-sensitive

CBF-1

Tenant and Stakeholder Relationship Management

1.9

CRM System, Helpdesk Ticketing System

24 hrs

8 hrs

Communication tools (email, phone, service portal)

Maintains client satisfaction and operational harmony

CBF-1

Regulatory and Compliance Reporting

1.10

Compliance Reporting Tool, Document Management System

24 hrs

8 hrs

Access to legal documentation and government portals

Legal requirement, especially for GLCs

CBF-2

Facility Maintenance and Engineering Services

2.1

CMMS (Computerised Maintenance Management System)

24 hrs

4 hrs

Maintenance tools, spare parts, and skilled technicians

Essential for continuous building operations

CBF-2

Building Security and Surveillance

2.2

CCTV System, Access Control System

1 hr

1 hr

Security personnel, surveillance equipment

Critical for safety and asset protection

CBF-2

Utilities Management

2.3

SCADA, BMS (Building Management System)

4 hrs

2 hrs

Utility meters, backup generators, energy monitoring devices

Supports electricity, water, and HVAC systems

CBF-2

Emergency Response and Incident Management

2.4

Emergency Notification System, Incident Logs

1 hr

1 hr

Fire alarms, emergency kits, trained response teams

Ensures rapid incident containment

CBF-2

Vendor and Contractor Coordination

2.5

Vendor Management Portal, Email Systems

24 hrs

8 hrs

Communication tools, contractor agreements

Ensures third-party service continuity

CBF-2

Asset Condition Monitoring & Lifecycle Management

2.6

EAM (Enterprise Asset Management System)

24 hrs

8 hrs

Condition sensors, asset tagging systems

Maintains asset health and long-term planning

CBF-2

Renovation and Upgrading Projects

2.7

Project Management Tools (e.g., MS Project)

24 hrs

12 hrs

Design software, architectural drawings, and on-site resources

Project-based, but needs continuity during work

CBF-2

Space Management and Occupancy Planning

2.8

CAFM (Computer-Aided Facility Management)

24 hrs

8 hrs

Floor plans, occupancy sensors, and dashboards

Supports space optimisation and compliance

CBF-2

Compliance and Regulatory Management

2.9

Document Management System, Regulatory DBs

4 hrs

4 hrs

Regulatory frameworks, compliance checklists

Ensures adherence to legal standards

CBF-2

Sustainability and Environmental Management

2.10

EMS (Environmental Monitoring Systems)

24 hrs

12 hrs

Air/water sensors, sustainability metrics systems

Aligns with ESG and GLC sustainability targets

CBF-3

Client Relationship Management

3.1

CRM System, Outlook, Client Portal

4 hrs

8 hrs

Company laptops, secure VPN access, and mobile devices

Key to maintaining trust and continuity of service

CBF-3

Stakeholder Engagement & Government Liaison

3.2

Email, Shared Drive, MS Teams

4 hrs

24 hrs

Secure communications tools, government liaison kits

Sensitive information handling requires timely communication

CBF-3

Service Provider & Contractor Management

3.3

Vendor Management System, Email, SharePoint

8 hrs

24 hrs

Internet-enabled devices, contract repository

Essential to ensure business continuity with outsourced services

CBF-3

Public and Community Engagement

3.4

Corporate Website CMS, Social Media Platforms

24 hrs

48 hrs

Internet access, media kits, event tools

May be deferred short-term, but vital for brand and reputation management

CBF-3

Internal Stakeholder Communication (Staff & Board)

3.5

MS Teams, Email, HR System, SharePoint

4 hrs

8 hrs

Video conferencing hardware, secure internal portal

Supports morale and decision-making during disruptions

CBF-3

Client and Stakeholder Records Management

3.6

Document Management System (DMS), SharePoint

4 hrs

8 hrs

Backup storage, secure cloud archive, encryption tools

Critical for compliance, audits, and ongoing relationships

CBF-4

Customer Billing & Invoicing

4.1

Billing System, ERP (e.g., SAP)

4 hours

8 hours

Secure printing facilities, ERP terminals

High dependency on system uptime

CBF-4

Payment Collection & Reconciliation

4.2

Payment Gateway, Bank Portals

2 hours

4 hours

Secure network access, payment devices

Real-time reconciliation critical

CBF-4

Accounts Payable (AP) Processing

4.3

ERP System, Financial Software

8 hours

1 business day

Finance workstations, scanning tools

Delays impact vendor relationships

CBF-4

Financial Reporting & Budgeting

4.4

Budgeting Tools, Excel, ERP System

24 hours

2 business days

Financial modelling tools, secure storage

Time-sensitive during the month-end

CBF-4

Vendor Onboarding & Contract Mgmt

4.5

Contract Management System, ERP

24 hours

2 business days

Document archiving tools

May delay project starts

CBF-4

Regulatory & Compliance Management

4.6

Compliance Software, ERP

4 hours

1 business day

Regulatory filing tools

Critical for audit and governance

CBF-4

Insurance & Risk Financing Admin

4.7

Risk Mgmt Platform, Insurance Portals

24 hours

2 business days

Insurance databases, comms tools

Important for financial continuity

CBF-5

Regulatory & Legal Compliance

5.1

Document Management System (DMS), Email

24 hrs

8 hrs

Legal reference databases, compliance registers

Essential for avoiding legal breaches

CBF-5

Internal Audit & Risk Oversight

5.2

Audit Software, Risk Register Platform

24 hrs

12 hrs

Secure access to audit trails, risk reports

Supports internal controls and transparency

CBF-5

Corporate Governance Monitoring

5.3

Governance Dashboard, MS SharePoint

48 hrs

12 hrs

Board reporting tools, governance checklists

Required for executive-level oversight

CBF-5

ESG Reporting

5.4

ESG Reporting Software, Data Analytics Tool

72 hrs

24 hrs

CBF-5

Business Continuity Governance

5.5

BCP Management Platform, Email

24 hrs

8 hrs

BIA & BCP documentation repository

Ensures BC planning and coordination

CBF-5

Strategic & Statutory Reporting

5.6

Financial Reporting System, Excel

24 hrs

12 hrs

Regulatory filing templates, secure archives

For compliance with regulatory deadlines

CBF-6

ICT Infrastructure Management

6.1

Network management tools, server OS

< 4 hours

4 hours

Network switches, firewalls, and servers

Critical to maintain connectivity and system availability

CBF-6

Property Systems Application Support

6.2

Property management software

< 8 hours

8 hours

Application servers, database servers

Supports core property management business operations

CBF-6

Records Retention & Archiving

6.3

Document management systems

< 24 hours

24 hours

Secure digital archives and physical storage facilities

Ensures regulatory compliance and records preservation

CBF-6

Data Backup & Recovery

6.4

Backup software and cloud storage

< 1 hour

2 hours

Backup servers, cloud backup platforms

Essential for data protection and restoration

CBF-6

Cybersecurity & Access Control

6.5

Security monitoring tools, IAM systems

Immediate

Immediate

Firewalls, intrusion detection systems, and multi-factor authentication devices

Protects against cyber threats and unauthorised access

CBF-6

System Development & Enhancement

6.6

Development platforms, version control systems

N/A

N/A

Dev environments, testing servers

Ongoing improvements to systems to meet business needs

CBF-6

ICT Vendor Management

6.7

Vendor management platforms

N/A

N/A

Communication tools, contract databases

Coordinates with external IT service providers

CBF-6

User Training & Support

6.8

Helpdesk software, e-learning platforms

N/A

N/A

Training rooms, support tools

Ensures users can effectively use ICT systems

CBF-6

Compliance & IT Governance

6.9

Compliance tracking and audit software

N/A

N/A

Reporting tools, documentation systems

Maintains adherence to IT policies and regulations

CBF-6

Physical Records Handling

6.10

Physical storage management systems

N/A

N/A

Secure filing cabinets, access controls

Manages physical document security and access

CBF-7

Staff Recruitment & Onboarding

7.1

HRMIS, Email System, Online Job Portals

24 hours

2 Days

Internet access, scanners, and onboarding kits

Delay affects staffing timelines and project execution

CBF-7

Employee Records Management

7.2

HRMIS, SharePoint, Document Management

12 hours

1 Day

Secure file storage, digital archive system

Essential for audits, compliance, and internal HR processes

CBF-7

Payroll Processing & Disbursement

7.3

Payroll System, Financial ERP, HRMIS

4 hours

1 Day

Payroll servers, secure banking interfaces

High priority; delayed payroll can cause significant dissatisfaction

CBF-7

Employee Benefits & Welfare Admin

7.4

HRMIS, Benefits Management Portal

24 hours

2 Days

Benefits vendor access, claim forms

Critical during medical, insurance or emergency claims

CBF-7

Performance Management & Appraisals

7.5

HRMIS, Appraisal & KPI System

48 hours

5 Days

Dashboard system, performance data tools

Delays impact promotions and strategic workforce decisions

CBF-7

Training & Development

7.6

LMS (Learning Mgmt System), HRMIS

48 hours

7 Days

e-Learning platforms, projectors, training rooms

Can be delayed temporarily; necessary for certification and skills renewal

CBF-7

HR Policy Development & Compliance

7.7

Document Repository, Policy Mgmt System

48 hours

5 Days

Legal databases, compliance tracking tools

Required to meet evolving legal and policy compliance

CBF-7

Industrial Relations & Employee Grievances

7.8

HRMIS, Case Management System

12 hours

2 Days

Meeting facilities, grievance tracking tools

Delays may escalate internal disputes and legal risk

CBF-8

Vendor Selection & Prequalification

8.1

e-Procurement Portal

2 hrs

8 hrs

Access terminals, approval tokens

Delay affects the procurement cycle and inventory ordering

CBF-8

Supplier Relationship Management

8.4

Supplier Portal, CRM

24 hrs

48 hrs

Communication devices, contact database

Long-term service quality and response tracking depend on system access

CBF-8

Inventory & Logistics Coordination

8.5

Inventory Management System (IMS)

4 hrs

12 hrs

Barcode scanners, warehouse terminals

Physical asset visibility and dispatch coordination depend on real-time data

CBF-8

Compliance & Procurement Governance

8.6

Compliance Monitoring Tools

12 hrs

24 hrs

Audit support tools, policy reference systems

Necessary to meet audit and regulatory deadlines

CBF-8

Risk Management in Supply Chain

8.7

Risk Monitoring Dashboard, BI Tools

24 hrs

48 hrs

Risk tracking sheets, analytics infrastructure

Enables proactive vendor disruption mitigation

CBF-8

Emergency Procurement

8.8

ERP Emergency Module, Mobile Access

2 hrs

4 hrs

Mobile procurement devices, rapid approval access

Requires rapid activation for urgent needs (e.g. facility outages)

CBF-8

Procurement System & Data Management

8.9

Central Procurement System (e.g., SAP SRM)

1 hr

4 hrs

Cloud backup, DR-enabled servers

The core system for all procurement activities must be regularly backed up