BIA Questionnaires
Part 1: Identification of Business Functions
Notes for BCM Institute's Course Participants: This is the template for completing the "Overview of CBFs and Business Unit MBCO."
CBF-7: Human Resources & Payroll
The Human Resources & Payroll function (CBF-7) plays a pivotal role in ensuring the operational sustainability of Bandtree Sdn Bhd by supporting the organisation’s most valuable asset—its people.
As a government-linked company under Darussalam Assets , Bandtree is mandated to uphold high standards of workforce management, statutory compliance, and employee welfare in line with national expectations for public service excellence.
Purpose of Chapter
This section identifies the core sub-functions under CBF-7, each of which is critical to supporting staff recruitment, compensation, records management, welfare, performance, training, and compliance.
During normal operations and particularly during times of disruption, these sub-functions must be prioritised and assessed to determine their respective recovery objectives and business continuity requirements.
The identification of these functions lays the foundation for effective continuity planning, ensuring that essential HR services can continue to support the organisation’s mission-critical operations.
The Business Unit Minimum Business Continuity Objective (MBCO) is defined as the minimal level of service or product that must be delivered during a disruption to meet business obligations, based on criticality to Bandtree’s internal operations and its mandate as a GLC.
Critical Business Functions (CBF) |
CBF Code |
Description of CBF |
Business Unit Minimum Business Continuity Objective (MBCO) |
Human Resources & Payroll |
CBF-7 |
The function ensures that all HR-related services, including staffing, payroll, training, welfare, and performance management, are delivered in a timely, compliant, and efficient manner to support Bandtree's workforce and maintain continuity of operations. |
Maintain uninterrupted payroll processing and minimal HR support functions for critical staffing and compliance during disruptions. |
And the breakdown by sub-processes (Sub-CBF) with implied MBCO per unit’s requirement:
Table 1: [BIA] Business Impact Assessment for CBF-7: Human Resources & Payroll
Sub-Critical Business Functions (CBF) |
Sub-CBF Code |
Description of CBF |
Business Unit Minimum Business Continuity Objective (MBCO) |
Staff Recruitment & Onboarding |
7.1 |
Manage hiring processes, interviews, pre-employment checks, and orientation of new hires. |
Ability to onboard essential staff during prolonged disruptions or replacements for critical roles. |
Employee Records Management |
7.2 |
Maintain and secure employee data, including personal info, contracts, and employment history. |
Ensure access to essential employee records for legal, operational, and payroll purposes. |
Payroll Processing & Disbursement |
7.3 |
Process monthly salary, statutory deductions, and direct disbursements to employees. |
Ensure uninterrupted and timely salary payment, even during a crisis. |
Employee Benefits & Welfare Administration |
7.4 |
Manage benefits, including medical, insurance, leave, and staff assistance. |
Maintain access to critical welfare benefits, especially healthcare and insurance support. |
Performance Management & Appraisals |
7.5 |
Manage staff evaluations, promotions, and performance reviews. |
Defer unless linked to contractual obligations; resume within 30 days of stability. |
Training & Development |
7.6 |
Facilitate staff training, upskilling, and certification programs. |
Suspend operations during a crisis; resume when operations stabilise, unless safety or compliance issues are involved. |
HR Policy Development & Compliance |
7.7 |
Develop and enforce HR policies that are aligned with regulatory and internal governance requirements. |
Maintain policies and ensure compliance with labour laws and regulatory guidelines. |
Industrial Relations & Employee Grievances |
7.8 |
Handle disputes, disciplinary action, and union relations. |
Maintain a minimum capability to respond to critical disputes or legal matters. |
Summing Up ...
The identification of Human Resources & Payroll as a Critical Business Function reflects its integral role in maintaining workforce readiness, legal compliance, and organisational stability.
Each sub-function, from payroll processing to employee grievance handling, contributes to sustaining operations and retaining employee trust, particularly in periods of crisis.
Through the proper classification and prioritisation of these HR activities, Bandtree can ensure that essential services to its employees remain uninterrupted, thereby supporting overall business resilience and continuity.
This foundational step enables further planning in subsequent chapters to define recovery strategies, interdependencies, and system requirements.
BIA Questionnaires
Part 2: Impact Area Of Business Functions
Notes for BCM Institute's Course Participants: This is the template for completing the "Impact Analysis of CBFs, including financial implications and effect on MBCO."
CBF-7: Human Resources & Payroll
The Human Resources & Payroll function (CBF-7) serves as a foundational pillar that supports Bandtree Sdn Bhd's operational readiness, employee well-being, and legal compliance.
As a government-linked company (GLC) under Darussalam Assets Sdn Bhd, Bandtree is entrusted with maintaining a disciplined, transparent, and responsive workforce management system that aligns with national standards.
Purpose of Chapter
This chapter assesses the potential impact of disruptions to HR sub-functions on various areas, including financial, operational, legal, reputational, and regulatory.
By systematically assessing each sub-function within CBF-7 against these impact areas, Bandtree gains a clearer understanding of the criticality of each activity, the estimated financial losses that may result from interruptions, and how such disruptions affect the organisation’s Minimum Business Continuity Objective (MBCO).
This impact analysis supports informed decision-making in prioritising recovery efforts and resource allocation during continuity planning.
Here is the table for CBF-7: Human Resources & Payroll of Bandtree Sdn Bhd, Brunei, aligned with the structure from the BCM Institute’s Part 2: Impact Area of Business Functions framework.
The financial impact and MBCO impact are estimated based on typical disruptions to HR-related services within a corporate property management GLC setting.
Table 2: [BIA] Business Impact Assessment for CBF-7: Human Resources & Payroll
Sub-CBF |
Sub-CBF Code |
Impact Area |
Financial Impact – Monetary Loss (Estimated) |
Financial Impact – Calculation of Monetary Loss |
Impact on MBCO – Affect MBCO |
Impact on MBCO – Impact |
Remarks – Description |
Staff Recruitment & Onboarding |
7.1 |
Operational, Reputation |
BND 10,000/ month |
BND 2,500 x 4 (avg. critical hires delayed per month) |
Yes |
Delays in onboarding affect staffing for critical operations. |
Critical roles may remain vacant during disruptions, hindering service delivery. |
Employee Records Management |
7.2 |
Compliance, Legal, Operational |
BND 5,000/ event |
BND 5,000 x no. of records not accessible |
Yes |
Inaccessible records can result in non-compliance with audits or employment disputes. |
Legal exposure or operational inefficiencies can occur if employee data is inaccessible. |
Payroll Processing & Disbursement |
7.3 |
Financial, Employee Morale, Legal |
BND 50,000/ pay cycle |
Avg. BND 2,500 x 20 staff delayed payments |
Yes |
Delays in salary payments can cause staff dissatisfaction, resignations, or legal risks. |
One of the most time-sensitive and essential HR functions to maintain continuity. |
Employee Benefits & Welfare Administration |
7.4 |
Staff Well-being, Compliance |
BND 15,000/ month |
BND 500 x 30 staff (health/insurance claims blocked) |
Yes |
Impacts employee welfare and could result in health, safety, or legal issues. |
Must maintain minimum support for medical benefits and insurance-related claims. |
Performance Management & Appraisals |
7.5 |
Operational, Staff Development |
BND 8,000/ quarter |
Avg. BND 400 x 20 staff (promotion delays, morale) |
No |
Can be deferred in the short term, but prolonged delays can affect morale and retention. |
Should resume within 1 month post-disruption for continuity in HR planning. |
Training & Development |
7.6 |
Staff Competency, Compliance |
BND 5,000/ month |
Avg. BND 250 x 20 staff x month deferred |
No |
Delay in training impacts compliance and long-term workforce readiness. |
Resume when normalcy returns unless training is compliance-mandated. |
HR Policy Development & Compliance |
7.7 |
Legal, Governance |
BND 10,000/ event |
Cost of penalties or fines for non-compliance |
Yes |
Policy updates ensure regulatory compliance and operational discipline. |
Required to maintain alignment with Brunei’s labour laws and GLC governance standards. |
Industrial Relations & Employee Grievances |
7.8 |
Legal, Reputation, Operational |
BND 20,000/ case |
Avg. legal dispute or penalty due to unresolved case |
Yes |
Unmanaged grievances may escalate to legal cases or industrial action. |
Critical function to prevent disruption in workforce stability or public image. |
Summing Up …
The assessment of the impact areas associated with Human Resources & Payroll reveals that while some functions, such as training and performance management, can tolerate short-term delays, others—particularly payroll processing, employee records management, and industrial relations—must remain operational to ensure compliance, employee satisfaction, and business continuity.
A disruption in these key subfunctions could result in significant financial losses, reputational damage, and legal complications.
Through this analysis, Bandtree is better positioned to identify which HR services must be maintained at all times and which can be deferred, ensuring a strategic and prioritised approach to resilience planning.
The insights derived in this chapter will directly inform the development of recovery strategies and continuity procedures outlined in the subsequent sections.
More Information About Business Continuity Management Courses
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].