[BCM] [BT] [E3] [BIA] [PS] Key Product and Services

Bann_BCM_BIA_Key Product and Services

Key Product and Services

Bandtree, a government-linked company under Darussalam Assets, plays a pivotal role in managing and sustaining Brunei Darussalam’s corporate real estate and infrastructure assets.

In line with its strategic mission, the continuity of key products and services is crucial to ensure the stability of government operations, public services, and support for critical infrastructure.

Purpose of Chapter

Bandtree BIA Product and Services This chapter outlines the core services and deliverables that Bandtree must sustain or recover promptly in the event of an incident, emergency, or disaster.

Identifying these services is a vital step in ensuring Bandtree’s Minimum Business Continuity Objectives (MBCO) are met, risks are mitigated, and reputational integrity is upheld.

The focus is on maintaining critical business functions (CBF) that are not only operationally significant but also strategically aligned with national development goals and stakeholder expectations.

Key Product and Services of Bandtree During A Disruption

Category	Service / Product	Purpose / Objective
1. Property Asset Management	Facilities Maintenance and Upkeep (Essential Services)	Ensure that essential building operations (e.g. utilities, HVAC, security, fire safety) remain functional and compliant with safety regulations.
	Critical Repairs and Emergency Maintenance	Deliver urgent repairs to maintain safety, continuity, and prevent infrastructure degradation.
2. Tenancy and Leasing Operations	Tenant Support and Communication	Ensure tenants are informed and supported during incidents to avoid service disruptions or reputational damage.
	Lease Management (Critical Agreements)	Continue administering key lease agreements and renewals that support government and strategic tenants.
3. Infrastructure Project Oversight	Project Continuity and Supervision (Priority Projects)	Maintain oversight of ongoing infrastructure projects, especially those related to national development.
	Contractor and Vendor Coordination	Ensure effective communication and coordination with contractors to maintain continuity of works under Bandtree's purview.
4. Safety & Compliance Assurance	Building and Site Compliance Monitoring	Ensure that property assets meet health, safety, and regulatory compliance requirements, particularly for properties that are publicly accessible.
5. Corporate Communication	Stakeholder Updates and Crisis Communication	Provide accurate and timely information to Darussalam Assets, government stakeholders, tenants, and the public.
6. Financial and Administrative Support	Payroll and Essential Finance Processing	Continue critical payments (e.g. staff salaries, urgent vendor payments) to maintain operations and morale.
	Insurance and Risk Management Services	Maintain access to coverage and claims processes in case of damage to infrastructure or liability.
7. Business Continuity Management (BCM)	Activation of Emergency Response and Continuity Plans	Implement response protocols to stabilise operations, protect assets, and initiate recovery.

Notes

These services reflect Minimum Business Continuity Objectives (MBCOs) — the lowest acceptable level of services or products that must be maintained.
Services are prioritised based on their criticality to national infrastructure, government stakeholders, tenant obligations, and Bandtree’s mandate under Darussalam Assets.
Each service should have Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) defined in Bandtree's Business Continuity Management (BCM) plans.

Summing Up...

Maintaining continuity of key products and services is critical to Bandtree Sdn Bhd’s role as a national infrastructure enabler.

By identifying and prioritising essential services—such as facilities management, tenant support, regulatory compliance, and project oversight—the organisation ensures that its operations remain resilient and responsive, even during disruptive events.

This chapter has outlined the core deliverables that form the foundation of Bandtree’s business continuity efforts.

These services must be supported by detailed recovery strategies, assigned responsibilities, and robust communication plans to safeguard operational continuity and uphold public confidence.

Through proactive planning and alignment with Darussalam Assets’ strategic objectives, Bandtree is well-positioned to fulfil its mandate under all conditions.

Implementing Business Continuity Management for Bandtree: A Practical Guide
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF 1: Asset and Facilities Management
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].