[BCM] [BT] [E3] [BIA] [DP] [CBF] [1] Asset & Facilities Management

Detailed Business Processes

CBF-1: Asset & Facilities Management

As a key government-linked company (GLC) under Darussalam Assets, Bandtree plays a strategic role in supporting Brunei Darussalam’s infrastructure through professional property and facilities management services.

The organisation manages a broad portfolio of government-owned buildings, commercial real estate, and public infrastructure, ensuring these assets remain functional, safe, and efficient at all times.

Within the context of Business Continuity Management (BCM), one of the most critical business functions for Bandtree is CBF-1: Asset & Facilities Management. This function is essential for maintaining uninterrupted access to government services and public utilities that depend on the physical infrastructure managed by Bandtree.

Purpose of Chapter

This chapter breaks down CBF-1 into specific Sub-Critical Business Functions (sub-CBFs) that cover the full lifecycle of asset and facility management.

These sub-CBFs are designed to ensure business continuity even during disruptions such as equipment failure, natural disasters, vendor lapses, or health and safety incidents.

Real-world examples relevant to Bandtree’s operations have been included to contextualise each process.

By understanding and planning for the continuity of these business processes, Bandtree reinforces its ability to fulfil its public service mandate while supporting national resilience goals.

Here is a detailed outline of Bandtree Critical Business Function (CBF-1): Asset and Facilities Management, broken down into Sub-Critical Business Functions (detailed business processes) that are vital to the continuity of its operations in property and infrastructure management.

CBF-1: Asset & Facilities Management

This critical business function supports Bandtree's role in managing, maintaining, and optimising government-linked property assets across Brunei.

It ensures that all facilities are safe, operational, and meet the strategic requirements of stakeholders, including Darussalam Assets, government ministries, and tenants.

Sub-CBF 1.1: Property and Facility Maintenance Management

Description

Coordinates preventive, corrective, and emergency maintenance of buildings, utilities, and infrastructure.

Examples for Bandtree

• Managing scheduled HVAC servicing at the Ministry of Education headquarters.
• Responding to a burst water pipe in a government-owned office complex in Bandar Seri Begawan.

Sub-CBF 1.2: Asset Lifecycle and Condition Monitoring

Description

Monitors the condition, depreciation, and replacement cycles of physical assets.

Examples for Bandtree

• Using a digital asset management system to track the lifespan of elevators in multi-storey public office buildings.
• Preparing asset reports for Darussalam Assets to justify upgrades or replacements.

Sub-CBF 1.3: Space Planning and Allocation

Description

Optimises space usage within buildings to meet current and future requirements.

Examples for Bandtree

• Reconfiguring office spaces in government-owned administrative buildings to accommodate new departments.
• Planning space allocation during large-scale public events hosted in civic buildings.

Sub-CBF 1.4: Vendor and Contractor Management

Description

Oversees the performance and compliance of third-party vendors for cleaning, landscaping, security, and M&E services.

Examples for Bandtree

• Evaluating a cleaning service provider at the HQ Building in Jerudong.
• Coordinating with outsourced electrical maintenance teams during inspection cycles.

Sub-CBF 1.5: Health, Safety, Security & Environment (HSSE) Compliance

Description

Ensures all facilities comply with national safety standards, security protocols, and environmental sustainability practices.

Examples for Bandtree

• Conducting fire safety drills at managed properties.
• Implementing green building practices for newer government real estate projects.

Sub-CBF 1.6: Energy and Utilities Management

Description

Monitors and controls energy consumption, water usage, and utility efficiency across managed properties.

Examples for Bandtree

• Tracking monthly electricity usage for buildings under Bandtree’s portfolio using IoT-based energy meters.
• Implementing energy-saving measures in a government-owned residential estate.

Sub-CBF 1.7: Emergency and Incident Response for Facilities

Description

Manages immediate response and recovery efforts for facility-related incidents (fire, flood, structural failure, etc.).

Examples for Bandtree

• Coordinating emergency repairs after storm damage to a coastal property in Jerudong.
• Activating continuity protocols during a building-wide power outage.

Sub-CBF 1.8: Capital Projects and Renovation Oversight

Description

Oversees renovation works, upgrades, and new capital projects related to facilities.

Examples for Bandtree

• Supervising the renovation of a heritage government building in Bandar Seri Begawan.
• Managing contractor timelines and budget compliance during the construction of a new facility wing.

Sub-CBF 1.9: Tenant and Stakeholder Relationship Management

Description

Engages with tenants and government stakeholders to resolve issues, address concerns, and ensure service satisfaction.

Examples for Bandtree

• Addressing a government department’s complaint regarding office temperature control.
• Holding quarterly review meetings with Darussalam Assets on property performance.

Sub-CBF 1.10: Regulatory and Compliance Reporting

Description

Prepares and submits reports to comply with national property regulations, safety codes, and audit requirements.

Examples for Bandtree

• Submitting annual maintenance certifications to regulatory bodies.
• Ensuring that all property titles and land use approvals are up to date.

Table 1: [BIA] [DP] Detailed Business Process (Sub-CBF) for CBF 1: Asset & Facilities Management 

Summing Up...

The continuity of Asset & Facilities Management (CBF-1) is pivotal to Bandtree's ability to deliver on its mission as Brunei’s premier corporate property manager.

The sub-functions outlined in this chapter demonstrate the operational complexity and interdependencies involved in managing physical assets that support both government and societal functions.

In times of disruption—whether due to mechanical failure, environmental hazards, or supply chain issues—Bandtree must ensure that essential facility-related services continue with minimal interruption.

By identifying and documenting these sub-CBFs, the organisation strengthens its preparedness and response strategies, enabling swift recovery and sustained service delivery.

Furthermore, this structured approach to Business Continuity Management (BCM) enhances Bandtree’s credibility with stakeholders, including Darussalam Assets, government ministries, and the public, thereby reinforcing its role as a dependable pillar in Brunei’s infrastructure ecosystem.

Moving forward, continuous review and enhancement of these processes will be key to maintaining operational resilience in an evolving risk landscape.

Implementing Business Continuity Management for Bandtree: A Practical Guide
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF 1: Asset and Facilities Management
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

 

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

 

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