Business Continuity Strategy
Part 3: BCS - Minimum Resources Required during a Disaster
Notes for BCM Institute's Course Participants: This is the template for completing the "Part 3: BCS - Minimum Resources Required during a Disaster"
CBF-3: Client & Stakeholder Management
In the event of a disruptive incident or disaster, Bandtree's ability to resume critical operations in a timely and efficient manner is paramount.
Purpose of Chapter
This chapter outlines the minimum resource requirements necessary to sustain essential business functions during a disaster. These resources include staffing, workspaces, telecommunications, IT hardware, and other operational tools critical to the continuation of services.
The identification and quantification of these minimum resources are based on risk assessments, business impact analyses, and operational dependency mapping.
By establishing precise recovery requirements, Bandtree ensures that contingency measures are practical, scalable, and aligned with its Recovery Time Objectives (RTOs).
Furthermore, this chapter serves as a foundational reference for activating recovery plans and coordinating efforts with internal teams, stakeholders, and service providers during crisis response.
This structured approach is vital for maintaining client confidence, meeting regulatory expectations, and upholding the company’s commitment to public service and infrastructure management under the oversight of Darussalam Assets Sdn Bhd.
This is a structured table for CBF-3: Client & Stakeholder Management and its associated sub-processes (Sub-CBFs) for Bandtree, using the required headers and format:
Table 1: [BCS] [T3] Minimum Resources Required for CBF-3: Client & Stakeholder Management
Sub-CBF Code |
Sub-CBF |
Recovery Location |
Minimum Resource Requirements Per Function Per Recovery Location |
3.1 |
Client Relationship Management |
Alternate Office (Designated by Darussalam Assets) |
• Staff: 3 • Seats: 3 • Telephones: 2 • PCs/Laptops: 3 • Others: CRM access (1 system), Internet connectivity |
3.2 |
Stakeholder Engagement & Government Liaison |
Alternate Office or Government Liaison Hub |
• Staff: 2 • Seats: 2 • Telephones: 2 (mobile/landline) • PCs/Laptops: 2 • Others: Gov communication platform access, secure file sharing tools |
3.3 |
Service Provider & Contractor Management |
Temporary Operations Centre |
• Staff: 2 • Seats: 2 • Telephones: 2 • PCs/Laptops: 2 • Others: Vendor contact database (1), contract templates, procurement system access |
34 |
Public and Community Engagement |
Media Room or Temporary Communication Centre |
• Staff: 2 • Seats: 2 • Telephones: 2 • PCs/Laptops: 2 • Others: Social media access (1), press release templates, media contact list |
3.5 |
Internal Stakeholder Communication (Staff & Board) |
Board Room / Virtual Conference Room |
• Staff: 1 • Seats: 1 • Telephones: 1 • PCs/Laptops: 1 • Others: Internal communication platform (e.g., email, Teams), Board contact directory |
3.6 |
Client and Stakeholder Records Management |
Secure Digital Records Centre |
• Staff: 2 • Seats: 2 • Telephones: 1 • PCs/Laptops: 2 • Others: Secure document storage system, backup access, printers/scanners (1 set) |
Summing Up ...
Ensuring the availability of minimum required resources during a disaster is not only a technical necessity but a strategic imperative for Bandtree.
By clearly defining the essential personnel, tools, and environments needed for business function recovery, the organisation significantly enhances its resilience and readiness.
This chapter forms a critical part of Bandtree’s broader Business Continuity Management framework and must be regularly reviewed, tested, and updated in line with operational changes and emerging risks.
Doing so will strengthen the company’s capability to manage disruptions with minimal impact to clients, stakeholders, and national infrastructure services, reaffirming its role as a trusted government-linked entity in Brunei Darussalam.
More Information About Business Continuity Management Courses
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].