[BCM] [BT] [E3] [BCS] [T2] [CBF] [3] Recovery Strategies

[Business Continuity Strategy] [Template 2]

Business Continuity Strategy

Part 2: BCS - Recovery Strategies

Notes for BCM Institute's Course Participants: This is the template for completing the "Part 2: BCS - Recovery Strategies"

Template BCS 2

CBF-3: Client & Stakeholder Management

Bandtree, as a government-linked company specialising in corporate property management, plays a vital role in supporting Brunei Darussalam’s infrastructure and real estate ecosystem.

Ensuring the continuity and rapid recovery of its operations during a disruption is crucial for maintaining service delivery, regulatory compliance, and stakeholder confidence.

Purpose of Chapter

This chapter outlines the Business Continuity Strategies (BCS) developed for Bandtree’s Critical Business Functions (CBFs) and their corresponding sub-functions.

Each strategy is designed with a defined Recovery Time Objective (RTO) and aligns with operational requirements, risk appetite, and available resources.

The recovery strategies are tailored to Bandtree’s organisational structure, infrastructure capabilities, and dependencies on internal and external stakeholders.

The strategies documented here provide a blueprint for maintaining critical service levels under adverse conditions, ranging from minor disruptions to major incidents that affect business operations.

Recovery options span across alternate work locations, remote access enablement, delegation of duties, cloud-based systems, and communication redundancies, ensuring continuity without compromising quality or security.

Here is the requested table for CBF-3: Client & Stakeholder Management of Bandtree, following the structure and recovery strategy guidance from BCM Institute

Table 2: [BCS] [T2] Recovery Strategies for CBF-3 Client & Stakeholder Management

Critical Business Function	Sub-CBF Code	RTO	Recovery Strategy	Recovery Location	Details of Recovery Strategy	Justification for Selected Recovery Strategy
Client Relationship Management	3.1	24 hours	Work-from-Home (WFH) with Communication Tools	Staff Residences / Temporary Office	Enable access to the CRM system via VPN, redirect client communication through email and VoIP.	Enables continuity of client support with minimal disruption using digital channels.
Stakeholder Engagement & Government Liaison	3.2	24 hours	Alternate Worksite & Remote Communication	Pre-designated alternate site or remote	Maintain liaison contact list, use mobile/email to continue coordination with ministries and authorities.	Ensures regulatory alignment and compliance during crises with minimal lag.
Service Provider & Contractor Management	3.3	48 hours	Delegation + Remote Oversight	Remote / HQ (if accessible)	Contract owners liaise via virtual meetings and email; maintain shared contract documents online.	Allows for ongoing oversight of essential contracts and services without requiring a physical presence.
Public and Community Engagement	3.4	72 hours	Social Media & PR Channel Diversion	Digital Channels / HQ PR Portal	Use official digital platforms (e.g., website, social media) for updates and engagement.	Maintains Bandtree’s public image and trust during service disruption.
Internal Stakeholder Communication (Staff & Board)	3.5	4 hours	Emergency Messaging System & Collaboration Platforms	Anywhere (mobile-based)	Activate internal broadcast system (SMS/email), Teams/Zoom for board and departmental updates.	Enables rapid coordination and decision-making across the organisation.
Client and Stakeholder Records Management	3.6	48 hours	Cloud Backup & Alternate IT Infrastructure	Cloud / DR Site	Access digital records via secure backup; ensure data restoration capability.	Protects data integrity and continuity in servicing clients and partners.

* RTO values are illustrative; actual RTOs should be based on Business Impact Analysis (Column 17/18 per BCM Institute's guidance notes).

Explanation of Table Design

Recovery Time Objective (RTO): Maximum allowed downtime derived from BIA findings for each sub-function
Recovery Strategies: Options (resume, degraded services, manual, outsource, suspend) as outlined in Part 2 – selected based on criticality, urgency, and feasibility
Recovery Location: Could be alternate office, home, vendor site, or on-site – aligned with each sub-CBF’s needs and recovery strategy guidance
Details of Recovery Strategy: Specifies staffing, systems, manual workarounds, and backup resources needed.
Justification: Based on criteria from Part 1 mitigation (cost, support, readiness, urgency, risk reduction)

Summing Up ...

The recovery strategies presented in this chapter form the foundation of Bandtree’s resilience framework, enabling the organisation to navigate through operational disruptions effectively.

By assigning specific recovery approaches to each sub-CBF and justifying these selections based on criticality, feasibility, and business impact, Bandtree ensures a structured and reliable response mechanism.

These strategies are not static—they must be reviewed, tested, and refined regularly to remain relevant in a dynamic risk environment.

Moving forward, integration of these strategies into training exercises, awareness programs, and incident response procedures will ensure organisational readiness and reinforce Bandtree’s commitment to operational excellence and service continuity, even in times of crisis.

Implementing Business Continuity Management for Bandtree: A Practical Guide
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF-3: Client & Stakeholder Management
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].