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Resilient Support: Implementing Business Continuity Management at Autism Resource Centre (Singapore)
BCM BB ARC_19

[BCM] [ARC] [E3] [BIA] [T3] [CBF] [1] Special Education Services (Pathlight School)

New call-to-actionPart 5: Inter-dependencies

In the delivery of Special Education Services at Pathlight School, the Autism Resource Centre (ARC) relies on a complex network of internal departments and external stakeholders working in synchrony to meet the unique needs of its students.

The chapter on Inter-dependencies explores the critical connections and collaborative relationships between business units, vendors, external partners, and supporting functions that directly impact the continuity and resilience of education services.

Understanding these inter-dependencies is essential for effective business continuity planning. Each Sub-Critical Business Function (Sub-CBF) under Special Education Services does not operate in isolation but is influenced by, or exerts influence on, other functions within ARC or external parties.

These dependencies can be upstream (functions that provide essential inputs), downstream (functions that receive outputs), or mutual (two-way reliance).

This mapping allows ARC to identify potential single points of failure, enhance preparedness, and ensure that contingencies are in place to maintain seamless service delivery during disruptions.

Part 6: Vital Records

In the context of business continuity management at Autism Resource Centre (ARC), the identification, protection, and accessibility of vital records are critical to ensuring the continuity of Special Education Services at Pathlight School and other essential operations.

Vital records are documented information, in any format, that are essential to the continuation or resumption of operations during and after a disruption.

These include curriculum frameworks, student records, individual education plans (IEPs), therapy reports, safety protocols, and other documentation necessary for compliance, accountability, and service delivery.

Given ARC's role in providing education and support for individuals on the autism spectrum, ensuring the integrity and availability of such records safeguards the trust of students, parents, regulatory bodies, and funding agencies.

This chapter details the classification of vital records aligned with each critical sub-function under CBF-1: Special Education Services (Pathlight School), along with their media types, storage locations, and responsible custodians.

This structured approach ensures that essential information is retrievable, secure, and protected against loss, damage, or unauthorised access.

Dr Goh Moh Heng
Business Continuity Management Certified Planner-Specialist-Expert
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[Business Impact Analysis] [Critical Business Function] [T2] Part 5

BCM Bann_BIA_BIAQ Part 5

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CBF 1: Special Education Services (Pathlight School)
 

Inter-dependencies

[BCM] [ARC] [E3] [BIA] [T3] [CBF] [1] Special Education Services (Pathlight School)In the delivery of Special Education Services at Pathlight School, the Autism Resource Centre (ARC) relies on a complex network of internal departments and external stakeholders working in synchrony to meet the unique needs of its students.

The chapter on Inter-dependencies explores the critical connections and collaborative relationships between business units, vendors, external partners, and supporting functions that directly impact the continuity and resilience of education services.

Understanding these inter-dependencies is essential for effective business continuity planning. Each Sub-Critical Business Function (Sub-CBF) under Special Education Services does not operate in isolation but is influenced by, or exerts influence on, other functions within ARC or external parties.

These dependencies can be upstream (functions that provide essential inputs), downstream (functions that receive outputs), or mutual (two-way reliance).

This mapping allows ARC to identify potential single points of failure, enhance preparedness, and ensure that contingencies are in place to maintain seamless service delivery during disruptions.

Table 5: [BIA] [P5] Inter-dependencies for CBF 1: Special Education Services (Pathlight School)
 

Sub-CBF Code

CBF

Name of Business Unit or Vendor/Supplier/Outsource Partner

Type of Dependency - Internal

Type of Dependency - External

Type of Dependency (Upstream / Downstream / Mutual)

Description of Nature of Dependency

CBF-1.1

Special Education Services

Curriculum Team

✔️

 

Upstream

Provides structured curriculum frameworks and instructional resources to classroom delivery teams.

CBF-1.2

Special Education Services

Teachers, ICT Department

✔️

 

Mutual

Teachers rely on ICT for tech-enabled delivery; ICT receives requirements and feedback from teachers.

CBF-1.3

Special Education Services

Allied Health Professionals (e.g., psychologists, therapists)

✔️

✔️ (External therapists)

Mutual

Supports student needs identified by teaching staff and shares progress that informs lesson planning.

CBF-1.4

Special Education Services

Behaviour Support Team, External Counsellors

✔️

✔️

Upstream

Inputs on behavioural plans influence classroom management and lesson delivery.

CBF-1.5

Special Education Services

IEP Coordinators, Parents

✔️

✔️

Mutual

IEPs depend on multidisciplinary input and are used by all staff in instructional planning.

CBF-1.6

Special Education Services

Transport Vendors, School Admin

 

✔️

Downstream

Implements transport arrangements based on school schedules and student enrolment.

CBF-1.7

Special Education Services

Communications Unit, Parents

✔️

✔️

Mutual

Two-way flow of information affects school readiness, attendance, and incident response.

CBF-1.8

Special Education Services

Examination Boards (SEAB, MOE), Academic Coordinators

✔️

✔️

Upstream

External schedules, guidelines, and formats shape assessment processes in schools.

CBF-1.9

Special Education Services

Vocational Training Partners, Job Coaches

✔️

✔️

Mutual

Practical training is co-delivered by ARC and external partners; feedback is shared bilaterally.

CBF-1.10

Special Education Services

Facilities & Operations, Emergency Services

✔️

✔️

Downstream

Safety protocols affect operational continuity and require coordination with external emergency responders.

Summing Up ... for Part 5

A clear understanding of inter-dependencies provides ARC with a strategic advantage in managing risks and responding to crises that may impact its Special Education Services.

By identifying how each Sub-CBF interacts with other internal units and external partners, ARC can prioritise critical relationships, streamline communication channels, and allocate resources more effectively in times of disruption.

As we move forward with strengthening ARC’s business continuity framework, these inter-dependencies serve as a foundation for scenario planning, recovery strategy development, and resilience-building initiatives.

Ultimately, this approach ensures that the vital educational support ARC provides to students with autism remains robust, coordinated, and responsive, even under adverse conditions.

 


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[Business Impact Analysis] [Critical Business Function] [T2] Part 6

BCM Bann_BIA_BIAQ Part 6

Part 6_ Vital Records


CBF 1: Special Education Services (Pathlight School)

Vital Records

In the context of business continuity management at Autism Resource Centre (ARC), the identification, protection, and accessibility of vital records are critical to ensuring the continuity of Special Education Services at Pathlight School and other essential operations.

Vital records are documented information, in any format, that are essential to the continuation or resumption of operations during and after a disruption.

These include curriculum frameworks, student records, individual education plans (IEPs), therapy reports, safety protocols, and other documentation necessary for compliance, accountability, and service delivery.

Given ARC's role in providing education and support for individuals on the autism spectrum, ensuring the integrity and availability of such records safeguards the trust of students, parents, regulatory bodies, and funding agencies.

This chapter details the classification of vital records aligned with each critical sub-function under CBF-1: Special Education Services (Pathlight School), along with their media types, storage locations, and responsible custodians.

This structured approach ensures that essential information is retrievable, secure, and protected against loss, damage, or unauthorised access.

Table 6: [BIA] [P6] Vital Records for CBF 1: Special Education Services (Pathlight School)
 

Sub-CBF Code

Sub-CBF

Description of Vital Records

Media Type

Location

In Whose Care

CBF-1.1

Curriculum Development and Academic Planning

Approved curriculum frameworks, lesson plans, teaching resources

Digital & Hardcopy

MOE e-Repository, Pathlight Curriculum Unit

Head of Curriculum

CBF-1.2

Classroom and Learning Delivery (Onsite & Remote)

Lesson schedules, student attendance logs, and digital learning platforms access logs

Digital

Learning Management System (LMS)

ICT Administrator, Class Teachers

CBF-1.3

Student Support Services (Allied Professionals)

Case notes, therapy progress reports, consent forms

Hardcopy & Digital Scans

Student Services Office

Allied Health Coordinator

CBF-1.4

Behavioural and Emotional Support

Behaviour intervention plans (BIPs), incident reports, progress notes

Digital & Hardcopy

Behavioural Support Unit

Behavioural Specialist

CBF-1.5

Individual Education Plan (IEP) Management

Individualised Education Plans, parent-teacher conference records

Digital

IEP Digital Repository (School Server)

IEP Coordinator

CBF-1.6

Student Transport Coordination

Transport route schedules, vendor agreements, and contact lists

Digital & Hardcopy

Admin Office, Transport Folder

Transport Officer

CBF-1.7

Parent and Caregiver Communication

Communication logs, newsletters, and emergency contact details

Digital

School CRM System

Admin Executive

CBF-1.8

Examination and Assessment Administration

Examination scripts, assessment criteria, and grading rubrics

Digital & Hardcopy

Exam Office

Assessment Coordinator

CBF-1.9

Vocational and Life Skills Training

Training records, workplace safety forms, and employer MOUs

Digital

Vocational Training Department Drive

Head of Vocational Training

CBF-1.10

Emergency and Safety Protocols in Schools

Emergency response plans, evacuation route maps, and incident reports

Hardcopy & Digital Backup

Safety Command Centre, Admin Office

School Safety Officer

Summing Up ... for Part 6

The preservation and management of vital records form a foundational component of ARC’s business continuity framework.

In times of crisis or operational disruption, having timely access to accurate and complete records allows ARC to maintain regulatory compliance, resume services efficiently, and continue delivering specialised education and support to its students without compromise.

By clearly defining the types, formats, locations, and custodianship of vital records associated with each sub-function of CBF-1, ARC enhances its preparedness and resilience.

As part of the continual improvement cycle, these records and their associated controls should be reviewed regularly to adapt to evolving operational, technological, and regulatory requirements.

Ultimately, this proactive records management supports ARC’s mission to empower individuals with autism to lead meaningful and independent lives.

 

 

Resilient Support: Implementing Business Continuity Management at Autism Resource Centre (Singapore)
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