Resilient Support: Implementing Business Continuity Management at Autism Resource Centre (Singapore)
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[BCM] [ARC] [E3] [BIA] [T2] [CBF] [1] Special Education Services (Pathlight School)

New call-to-actionPart 3: Impact Over Time of Business Functions

This chapter, Part 3: Impact Over Time of Business Functions, provides a comprehensive assessment of how disruptions to critical sub-functions under CBF-1: Special Education Services (Pathlight School) can affect the Autism Resource Centre (ARC) over varying durations of time.

Guided by ISO 22301 and BCM best practices, this analysis helps identify how operational downtime progressively affects ARC’s service delivery, particularly to students with autism who rely on structured, consistent, and supportive educational environments.

Part 4: Supporting IT Systems and Applications

In today's digital learning landscape, the delivery of specialised education services at Pathlight School under the Autism Resource Centre (ARC) relies heavily on robust, secure, and resilient IT systems.

These systems not only support the day-to-day instructional delivery and curriculum planning but also underpin essential student services such as behavioural support, Individualised Education Plan (IEP) tracking, and remote learning tools.

In the context of Business Continuity Management (BCM), it is crucial to identify, assess, and safeguard the IT infrastructure that enables the continuity of CBF-1: Special Education Services.

Dr Goh Moh Heng
Business Continuity Management Certified Planner-Specialist-Expert
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[Business Impact Analysis] [Critical Business Function] [T2] Part 3

BCM Bann_BIA_BIAQ Part 3

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CBF-1 Special Education Services (Pathlight School)

Impact Over Time of Business Functions

[BCM] [ARC] [E3] [BIA] [T2] [CBF] [1] Special Education Services (Pathlight School)

This chapter, Part 3: Impact Over Time of Business Functions, provides a comprehensive assessment of how disruptions to critical sub-functions under CBF-1: Special Education Services (Pathlight School) can affect the Autism Resource Centre (ARC) over varying durations of time.

Guided by ISO 22301 and BCM best practices, this analysis helps identify how operational downtime progressively affects ARC’s service delivery, particularly to students with autism who rely on structured, consistent, and supportive educational environments.

Each sub-function is evaluated against a standardised time-based impact scale—from 4 hours up to 60 days—to understand the severity and progression of disruption impacts.

This includes key considerations such as student safety, legal and compliance requirements, emotional and behavioural support, academic integrity, and stakeholder trust.

The chapter also identifies the Recovery Time Objectives (RTOs), Maximum Tolerable Periods of Disruption (MTPDs), and vulnerable periods, which serve as essential benchmarks for prioritising business continuity strategies and recovery efforts.

Table 3: [Impact Over Time of Business Functions for CBF-1 Special Education Services (Pathlight School)
 

Sub-CBF Code

Sub-CBF

1. Highest-Impact Area

2. 4 Hr

3. 8 Hr

4. 1 Day

5. 2 Day

6. 3 Day

7. 5 Day

8. 7 Day

9. 10 Day

10. 14 Day

11. 21 Day

12. 30 Day

13. 60 Day

14. RTO

15. MTPD

16. Vulnerable Period

CBF-1.1

Curriculum Development and Academic Planning

Academic Continuity

2

2

3

3

3

4

4

4

5

5

5

5

5 Days

30 Days

Mid-Year & Year-End Planning

CBF-1.2

Classroom and Learning Delivery (Onsite & Remote)

Learning Disruption

4

4

5

5

5

5

5

5

5

5

5

5

1 Day

5 Days

Term Start, Exam Weeks

CBF-1.3

Student Support Services (Allied Professionals)

Well-being & Progress

3

3

4

4

4

4

4

4

4

5

5

5

2 Days

14 Days

Transition Periods

CBF-1.4

Behavioural and Emotional Support

Student Safety

4

4

5

5

5

5

5

5

5

5

5

5

1 Day

7 Days

Behavioural Crisis Risk

CBF-1.5

Individual Education Plan (IEP) Management

Legal/Compliance & Progress Tracking

2

2

3

3

4

4

4

4

5

5

5

5

5 Days

30 Days

IEP Review Cycles

CBF-1.6

Student Transport Coordination

Student Attendance & Safety

3

4

5

5

5

5

5

5

5

5

5

5

1 Day

3 Days

Daily Peak Transport Times

CBF-1.7

Parent and Caregiver Communication

Trust & Incident Response

3

3

4

4

4

4

4

5

5

5

5

5

2 Days

10 Days

Incident or Crisis Events

CBF-1.8

Examination and Assessment Administration

Academic Integrity

3

3

4

5

5

5

5

5

5

5

5

5

2 Days

7 Days

National Exam Periods

CBF-1.9

Vocational and Life Skills Training

Future Readiness

2

2

3

3

4

4

4

5

5

5

5

5

5 Days

21 Days

Internship or Training Weeks

CBF-1.10

Emergency and Safety Protocols in Schools

Life Safety & Compliance

5

5

5

5

5

5

5

5

5

5

5

5

4 Hr

1 Day

Anytime Emergency Occurs

 
Scoring Reference (1 to 5)
  • 1: Minimal or No Impact
  • 2: Minor Disruption
  • 3: Moderate Impact (some functions delayed or degraded)
  • 4: Major Impact (significant disruption, needs interim measures)
  • 5: Critical Impact (immediate recovery required to protect life, compliance, or continuity)

Summing Up ... for Part 3

The impact analysis presented in this chapter underscores the critical nature of uninterrupted Special Education Services at Pathlight School, which serve a highly sensitive and dependency-based community.

Disruptions—especially to functions like classroom learning delivery, behavioural support, emergency protocols, and student transport—have a rapid and severe effect on student well-being and organisational reputation.

By systematically mapping out the impact over time and identifying specific recovery thresholds, ARC is better positioned to allocate resources, activate contingency plans, and reduce the risk of prolonged service degradation.

This forward-looking approach not only strengthens organisational resilience but also affirms ARC’s commitment to its students, families, and mission.

The insights gathered here will directly inform the next phase of planning: the development of targeted recovery strategies aligned with each sub-function’s criticality and tolerance for disruption.


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[Business Impact Analysis] [Critical Business Function] [T2] Part 4

BCM Bann_BIA_BIAQ Part 4

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CBF-1 Special Education Services (Pathlight School)

Supporting IT Systems and Applications

In today's digital learning landscape, the delivery of specialised education services at Pathlight School under the Autism Resource Centre (ARC) relies heavily on robust, secure, and resilient IT systems.

These systems not only support the day-to-day instructional delivery and curriculum planning but also underpin essential student services such as behavioural support, Individualised Education Plan (IEP) tracking, and remote learning tools.

In the context of Business Continuity Management (BCM), it is crucial to identify, assess, and safeguard the IT infrastructure that enables the continuity of CBF-1: Special Education Services.

This chapter outlines the key IT systems and applications that support each Sub-Critical Business Function (Sub-CBF) within CBF-1.

It highlights their Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), along with any specialised hardware or physical resources required for operation.

This structured approach ensures ARC is well-prepared to maintain service delivery even during IT disruptions, safeguarding the educational experience and well-being of students on the autism spectrum.

Table 4: [BIA] [P4] Supporting IT Systems and Applications for CBF-1 Special Education Services (Pathlight School)
 

Sub-CBF Code

CBF

IT Systems and Applications

RPO

System RTO

Supporting Special Equipment or Resources

Remarks

CBF-1.1

Curriculum Development and Academic Planning

Learning Management System (LMS), Curriculum Planning Portals, Google Workspace

24 hours

48 hours

Curriculum templates, subject guides, and internet access

Supports structured and progressive learning for students across age groups

CBF-1.2

Classroom and Learning Delivery (Onsite & Remote)

LMS, Zoom/MS Teams, Google Classroom, Smart Board Systems

4 hours

8 hours

Classroom AV systems, smartboards, tablets, and adaptive tools

High dependency on technology and the environment for inclusive learning

CBF-1.3

Student Support Services (Allied Professionals)

Case Management System, Communication Logs

24 hours

48 hours

Therapy rooms, communication aids, and scheduling software

Includes services from therapists, psychologists, and counsellors

CBF-1.4

Behavioural and Emotional Support

Behaviour Tracking Tools, Student Information System (SIS)

24 hours

48 hours

Sensory tools, calming spaces, specialist access

Essential for managing emotional and behavioural regulation

CBF-1.5

Individual Education Plan (IEP) Management

IEP Management Software, SIS

4 hours

24 hours

Secure records, learning progress trackers

IEPs must be accessible during disruptions to ensure continuity

CBF-1.6

Student Transport Coordination

Transport Scheduling Software, Communication Tools

24 hours

48 hours

Buses, tracking systems, contingency routes

Crucial for safety and punctuality; affected by traffic and weather

CBF-1.7

Parent and Caregiver Communication

Parent Portal, Email, SMS Notification System

4 hours

8 hours

Communication protocols, access to current contact info

Timely updates are critical during emergencies or operational changes

CBF-1.8

Examination and Assessment Administration

Assessment Platforms, SIS, Excel/Database Tools

4 hours

24 hours

Secure storage, printing/scanning tools, proctoring devices

Assessment integrity and timeliness must be preserved

CBF-1.9

Vocational and Life Skills Training

e-Portfolio Tools, Training Software, SIS

24 hours

48 hours

Simulation tools, vocational training kits, kitchen/lab facilities

Includes off-site attachments with external partners

CBF-1.10

Emergency and Safety Protocols in Schools

Mass Notification System, CCTV Monitoring, Incident Reporting Tools

1 hour

4 hours

PA systems, alarms, and evacuation kits

Critical for student and staff safety; needs real-time readiness

Summing Up ... for Part 4

The continuity of IT systems is paramount in ensuring that Pathlight School’s special education services remain operational during unexpected disruptions.

From learning management platforms and student information systems to parent communication tools and behavioural support databases, each system plays a distinct role in enabling consistent, accessible, and inclusive learning experiences.

By clearly identifying system dependencies, establishing realistic recovery parameters, and integrating resilient digital infrastructure into its BCM strategy, the Autism Resource Centre strengthens its capacity to respond to incidents with agility and confidence.

This chapter thus serves as a foundational reference for IT preparedness, reinforcing ARC’s commitment to uninterrupted education and student support in all circumstances.

 

 

Resilient Support: Implementing Business Continuity Management at Autism Resource Centre (Singapore)
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