Key Product and Services
Introduction
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In alignment with the principles of ISO 22301 on Business Continuity Management (BCM), identifying and prioritising an organisation’s key products and services is foundational to maintaining operational resilience during a disruption.
This chapter outlines the essential services and deliverables that the Autism Resource Centre (ARC) must sustain or rapidly resume to meet its obligations to students, clients, caregivers, donors, and regulatory stakeholders during emergencies or adverse incidents.
Given ARC’s multifaceted support model, which ranges from early childhood intervention to lifelong employment support for individuals on the autism spectrum, the continuity of its core services is mission-critical.
This chapter helps delineate those services that, if disrupted, could significantly impair the well-being, development, or safety of its beneficiaries, as well as impact the organisation’s reputation and funding viability.
Key Products and Services for Autism Resource Centre
|
CBF Code |
Critical Business Function (CBF) |
Key Products and Services |
|
CBF-1 |
Special Education Services (Pathlight School) |
- Delivery of structured, autism-friendly classroom teaching for primary to secondary students - Individualised Education Plans (IEPs) - National exam facilitation (e.g. PSLE, GCE N/O) - Integration and transition programmes |
|
CBF-2 |
Early Intervention Programmes (EIPIC) |
- Daily therapeutic and educational interventions for children aged 0–6 - Parent training and coaching sessions - Developmental assessments - Individual Family Service Plans (IFSPs) |
|
CBF-3 |
Vocational Training & Employment Support (E2C) |
- Employability training and life skills programmes - Supported employment placements and coaching - Job matching and employer engagement - Career pathway planning and reviews |
|
CBF-4 |
Client and Family Support Services |
- Social work and case management for families - Counselling and behavioural support - Caregiver support groups and workshops - Crisis support referrals |
|
CBF-5 |
Digital Infrastructure & Data Security |
- Maintenance of Learning Management Systems and remote learning platforms - Data backup and recovery systems - IT helpdesk and user support - Cybersecurity monitoring and incident response |
|
CBF-6 |
Facilities and Operations Management |
- Safe and accessible school and therapy centre premises - Transport and mobility support services - Facility maintenance and cleaning - Emergency facilities response (e.g. power, water, access control) |
|
CBF-7 |
Funding and Donor Management |
- Timely donor reporting and stewardship - Continuation of donor communication and fundraising events - Grant application and disbursement tracking - Compliance with financial reporting requirements |
Summing Up ...
The Autism Resource Centre’s success in achieving its mission hinges on the continuity of its key services that directly impact clients with autism and their families.
Each product or service listed above has been identified not only for its contribution to business objectives but also for its significance in maintaining societal trust and fulfilling regulatory, educational, and therapeutic responsibilities.
Understanding which services must remain uninterrupted or be resumed within critical timeframes is central to planning effective recovery strategies.
The next chapters in this guide will explore the continuity requirements, impact analysis, and recovery strategies associated with each CBF in detail.
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More Information About Business Continuity Management Courses
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