--- title: [BCM] [ARC] [E3] [BIA] [PS] Key Product and Services description: [BCM] [ARC] [E3] [BIA] [PS] Key Product and Services image: https://blog.bcm-institute.org/hubfs/Autism%20Resources%20Centre%20Morepost/ARC%20BIA/%5BBCM%5D%20%5BARC%5D%20%5BE3%5D%20%5BBIA%5D%20%5BPS%5D%20Key%20Product%20and%20Services.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ##### Resilient Support: Implementing Business Continuity Management at Autism Resource Centre ![BCM Ai Gen_4](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20BCM%20%5BAi%20Gen%20Blog%20Photo%5D/BCM%20Ai%20Gen_4.jpg?width=2000&height=1333&name=BCM%20Ai%20Gen_4.jpg "BCM Ai Gen_4") # \[BCM\] \[ARC\] \[E3\] \[BIA\] \[PS\] Key Product and Services [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/fc2fe0c6-b74a-412d-9096-f8a7b73850f6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fc2fe0c6-b74a-412d-9096-f8a7b73850f6)In alignment with the principles of ISO 22301 on Business Continuity Management (BCM), identifying and prioritising an organisation’s key products and services is foundational to maintaining operational resilience during a disruption. This chapter outlines the essential services and deliverables that the Autism Resource Centre (ARC) must sustain or rapidly resume to meet its obligations to students, clients, caregivers, donors, and regulatory stakeholders during emergencies or adverse incidents. Given ARC’s multifaceted support model, which ranges from early childhood intervention to lifelong employment support for individuals on the autism spectrum, the continuity of its core services is mission-critical. This chapter helps delineate those services that, if disrupted, could significantly impair the well-being, development, or safety of its beneficiaries, as well as impact the organisation’s reputation and funding viability. [Dr Goh Moh Heng](https://blog.bcm-institute.org/arc/author/dr-goh-moh-heng) Aug 5, 2025 ###### Business Continuity Management Certified Planner-Specialist-Expert ###### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/0924e193-dfdd-49f7-b5b6-e7d56d29debe.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0924e193-dfdd-49f7-b5b6-e7d56d29debe) #### ![Bann_BCM_BIA_Key Product and Services](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Long%20Title%20Banner/BCM%20Long%20Title%20Banner/Bann_BCM_BIA_Key%20Product%20and%20Services.png?width=1920&height=384&name=Bann_BCM_BIA_Key%20Product%20and%20Services.png) ### Key Product and Services #### Introduction [![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[PS\] Key Product and Services](https://no-cache.hubspot.com/cta/default/3893111/3819e06a-e6d1-43e3-a7d4-8a8b82f14ce6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3819e06a-e6d1-43e3-a7d4-8a8b82f14ce6) In alignment with the principles of ISO 22301 on Business Continuity Management (BCM), identifying and prioritising an organisation’s key products and services is foundational to maintaining operational resilience during a disruption. This chapter outlines the essential services and deliverables that the Autism Resource Centre (ARC) must sustain or rapidly resume to meet its obligations to students, clients, caregivers, donors, and regulatory stakeholders during emergencies or adverse incidents. Given ARC’s multifaceted support model, which ranges from early childhood intervention to lifelong employment support for individuals on the autism spectrum, the continuity of its core services is mission-critical. This chapter helps delineate those services that, if disrupted, could significantly impair the well-being, development, or safety of its beneficiaries, as well as impact the organisation’s reputation and funding viability. #### Key Products and Services for Autism Resource Centre | CBF Code | Critical Business Function (CBF) | Key Products and Services | | --- | --- | --- | | CBF-1 | Special Education Services (Pathlight School) | - Delivery of structured, autism-friendly classroom teaching for primary to secondary students - Individualised Education Plans (IEPs) - National exam facilitation (e.g. PSLE, GCE N/O) - Integration and transition programmes | | CBF-2 | Early Intervention Programmes (EIPIC) | - Daily therapeutic and educational interventions for children aged 0–6 - Parent training and coaching sessions - Developmental assessments - Individual Family Service Plans (IFSPs) | | CBF-3 | Vocational Training & Employment Support (E2C) | - Employability training and life skills programmes - Supported employment placements and coaching - Job matching and employer engagement - Career pathway planning and reviews | | CBF-4 | Client and Family Support Services | - Social work and case management for families - Counselling and behavioural support - Caregiver support groups and workshops - Crisis support referrals | | CBF-5 | Digital Infrastructure & Data Security | - Maintenance of Learning Management Systems and remote learning platforms - Data backup and recovery systems - IT helpdesk and user support - Cybersecurity monitoring and incident response | | CBF-6 | Facilities and Operations Management | - Safe and accessible school and therapy centre premises - Transport and mobility support services - Facility maintenance and cleaning - Emergency facilities response (e.g. power, water, access control) | | CBF-7 | Funding and Donor Management | - Timely donor reporting and stewardship - Continuation of donor communication and fundraising events - Grant application and disbursement tracking - Compliance with financial reporting requirements | ### Summing Up ... The Autism Resource Centre’s success in achieving its mission hinges on the continuity of its key services that directly impact clients with autism and their families. Each product or service listed above has been identified not only for its contribution to business objectives but also for its significance in maintaining societal trust and fulfilling regulatory, educational, and therapeutic responsibilities. Understanding which services must remain uninterrupted or be resumed within critical timeframes is central to planning effective recovery strategies. The next chapters in this guide will explore the continuity requirements, impact analysis, and recovery strategies associated with each CBF in detail.     | ###### Resilient Support: Implementing Business Continuity Management at Autism Resource Centre (Singapore) | | | | | | | | --- | --- | --- | --- | --- | --- | --- | | **eBook 3: Starting Your BCM Implementation** | | | | | | | | **MBCO** | **P&S** | **RAR T1** | **RAR T2** | **RAR T3** | **BCS T1** | ** CBF** | | [![\[BCM\] \[ARC\] \[E3\] \[BIA\] MBCO Corporate MBCO](https://no-cache.hubspot.com/cta/default/3893111/8b5a4659-4e08-4a32-bb71-5e05d8066116.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8b5a4659-4e08-4a32-bb71-5e05d8066116) | [![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[PS\] Key Product and Services](https://no-cache.hubspot.com/cta/default/3893111/3819e06a-e6d1-43e3-a7d4-8a8b82f14ce6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3819e06a-e6d1-43e3-a7d4-8a8b82f14ce6) | [![\[BCM\] \[ARC\] \[E3\] \[RAR\] \[T1\] List of Threats](https://no-cache.hubspot.com/cta/default/3893111/58a62e36-907a-4b20-9047-b0ef2c9b2e58.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/58a62e36-907a-4b20-9047-b0ef2c9b2e58) | [![\[BCM\] \[ARC\] \[E3\] \[RAR\] \[T2\] Treatment and Control](https://no-cache.hubspot.com/cta/default/3893111/51246baa-83ee-4d90-9148-919db2c8730f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/51246baa-83ee-4d90-9148-919db2c8730f) | [![\[BCM\] \[ARC\] \[E3\] \[RAR\] \[T3\] Risk Impact and Likelihood Assessment](https://no-cache.hubspot.com/cta/default/3893111/8a301e1f-2cd0-4a35-b2bd-8204cf830135.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8a301e1f-2cd0-4a35-b2bd-8204cf830135) | [![\[BCM\] \[ARC\] \[E3\] \[BCS\] \[T1\] Mitigation Strategies and Justification](https://no-cache.hubspot.com/cta/default/3893111/efa97435-05c3-4502-8b67-a9a40e07e1cb.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/efa97435-05c3-4502-8b67-a9a40e07e1cb) | [![\[BCM\] \[ARC\] \[E1\] \[C10\] Identifying Critical Business Functions](https://no-cache.hubspot.com/cta/default/3893111/c9f7f8e4-66d9-415e-b2ed-cf55f548e743.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c9f7f8e4-66d9-415e-b2ed-cf55f548e743) | | **CBF 1: Special Education Services (Pathlight School)** | | | | | | | | **DP** | **BIAQ T1** | **BIAQ T2** | **BIAQ T3** | **BCS T2** | **BCS T3** | **PD** | | **[![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[DP\] \[CBF\] \[1\] Special Education Services (Pathlight School)](https://no-cache.hubspot.com/cta/default/3893111/3a7223d8-d6af-4d8e-918a-bbada1718a87.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3a7223d8-d6af-4d8e-918a-bbada1718a87)** | **[![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[T1\] \[CBF\] \[1\] Special Education Services (Pathlight School)](https://no-cache.hubspot.com/cta/default/3893111/aaf14bb8-5296-4aa3-93ff-873e21e02ee8.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/aaf14bb8-5296-4aa3-93ff-873e21e02ee8)** | **[![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[T2\] \[CBF\] \[1\] Special Education Services (Pathlight School)](https://no-cache.hubspot.com/cta/default/3893111/32fa5029-a3b8-405f-bb3a-980afb1e5e59.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/32fa5029-a3b8-405f-bb3a-980afb1e5e59)** | **[![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[T3\] \[CBF\] \[1\] Special Education Services (Pathlight School)](https://no-cache.hubspot.com/cta/default/3893111/e0b729b6-e665-482f-9d26-ce2f1e6ec4c0.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e0b729b6-e665-482f-9d26-ce2f1e6ec4c0)** | **[![\[BCM\] \[ARC\] \[E3\] \[BCS\] \[T1\] \[CBF\] \[1\] Recovery Strategies](https://no-cache.hubspot.com/cta/default/3893111/fc111ebc-cd16-40c7-9ec8-7caf8e7eb7e3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fc111ebc-cd16-40c7-9ec8-7caf8e7eb7e3)** | **[![\[BCM\] \[ARC\] \[E3\] \[BCS\] \[T3\] \[CBF\] \[1\] Minimum Resources Required during a Disaster](https://no-cache.hubspot.com/cta/default/3893111/ecb09d53-ccd9-4f57-9bef-56228f2a9aff.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ecb09d53-ccd9-4f57-9bef-56228f2a9aff)** | **[![\[BCM\] \[ARC\] \[E3\] \[PD\] \[CBF\] \[1\] Special Education Services (Pathlight School)](https://no-cache.hubspot.com/cta/default/3893111/f618f315-8c77-487c-98ab-c59623592e74.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f618f315-8c77-487c-98ab-c59623592e74)** | | **CBF 3: Vocational Training & Employment Support (E2C)** | | | | | | | | --- | --- | --- | --- | --- | --- | --- | | **DP** | **BIAQ T1** | **BIAQ T2** | **BIAQ T3** | **BCS T2** | **BCS T3** | **PD** | | [![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[DP\] \[CBF\] \[3\] Vocational Training & Employment Support (E2C) ](https://no-cache.hubspot.com/cta/default/3893111/f69c54de-7c91-42d0-a2ee-26f5fcf75781.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f69c54de-7c91-42d0-a2ee-26f5fcf75781) | [![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[T1\] \[CBF\] \[3\] Vocational Training & Employment Support (E2C) ](https://no-cache.hubspot.com/cta/default/3893111/9ea07ca1-6dd0-4005-94e3-8f6c182e2424.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9ea07ca1-6dd0-4005-94e3-8f6c182e2424) | [![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[T2\] \[CBF\] \[3\] Vocational Training & Employment Support (E2C) ](https://no-cache.hubspot.com/cta/default/3893111/0a599790-1d60-457d-9e78-1b56219d26ad.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0a599790-1d60-457d-9e78-1b56219d26ad) | [![\[BCM\] \[ARC\] \[E3\] \[BIA\] \[T3\] \[CBF\] \[3\] Vocational Training & Employment Support (E2C) ](https://no-cache.hubspot.com/cta/default/3893111/d35cc058-e5f1-4d2e-84d2-6da32dda2dd3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d35cc058-e5f1-4d2e-84d2-6da32dda2dd3) | [![\[BCM\] \[ARC\] \[E3\] \[BCS\] \[T1\] \[CBF\] \[3\] Recovery Strategies](https://no-cache.hubspot.com/cta/default/3893111/6ba693f5-f3ed-48fa-bf89-8f742bc67901.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6ba693f5-f3ed-48fa-bf89-8f742bc67901) | [![\[BCM\] \[ARC\] \[E3\] \[BCS\] \[T3\] \[CBF\] \[3\] Minimum Resources Required during a Disaster](https://no-cache.hubspot.com/cta/default/3893111/bddfc4d8-6f07-4fa7-a36c-9bb2325af32d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bddfc4d8-6f07-4fa7-a36c-9bb2325af32d) | [![\[BCM\] \[ARC\] \[E3\] \[PD\] \[CBF\] \[3\] Vocational Training & Employment Support (E2C](https://no-cache.hubspot.com/cta/default/3893111/765d17f3-abdf-497a-b724-5d255d9e690c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/765d17f3-abdf-497a-b724-5d255d9e690c) | #### More Information About Business Continuity Management Courses To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer \[BCM-3\] and the BCM-5000 Business Continuity Management Expert Implementer \[BCM-5\]. | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/f3922b80-e96a-46d6-8993-dc150a5de2d5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f3922b80-e96a-46d6-8993-dc150a5de2d5)  | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/9ff8a3dc-e39a-465b-929f-72e232cdd5fb.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9ff8a3dc-e39a-465b-929f-72e232cdd5fb) | [![Register 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Copyright 2026 ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Dr Goh Moh Heng", "url" : "https://blog.bcm-institute.org/arc/author/dr-goh-moh-heng" }, "dateModified" : "2025-08-05T04:13:30.581Z", "datePublished" : "2025-08-05T04:13:30.000Z", "headline" : "[BCM] [ARC] [E3] [BIA] [PS] Key Product and Services", "image" : [ "https://blog.bcm-institute.org/hubfs/Autism%20Resources%20Centre%20Morepost/ARC%20BIA/%5BBCM%5D%20%5BARC%5D%20%5BE3%5D%20%5BBIA%5D%20%5BPS%5D%20Key%20Product%20and%20Services.png" ], "mainEntityOfPage" : { "@id" : "https://blog.bcm-institute.org/arc/bcm-arc-e3-bia-ps-key-product-and-services", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.bcm-institute.org/hubfs/BCMI%20Logo.png" }, "name" : "BCMI Pte Ltd" } } ```