CBF-6: Corporate Services and IT Infrastructure
In this chapter, we explore the essential recovery strategies for the Ministry of Manpower (MOM) in the context of its corporate services and IT infrastructure.
The objective is to ensure that critical functions within the Ministry can continue with minimal disruption in the event of a disaster or crisis.
The strategies outlined are designed to address each sub-function of CBF-6, focusing on maintaining operational continuity while ensuring the safety and effectiveness of the Ministry’s governance, financial management, human resources, procurement, IT infrastructure, and internal administration.
This chapter aims to provide a comprehensive recovery framework, detailing the approach and rationale behind each recovery strategy to safeguard the Ministry’s critical operations.
Table S2: Recovery Strategies for CBF-6
|
Sub-CBF Code |
Sub-CBF |
RTO |
Recovery Strategy |
Recovery Location |
Details of Recovery Strategy |
Justification for Selected Recovery Strategy |
|
6.1 |
Governance & Strategic Planning |
4 hours |
Remote leadership continuity |
Alternate office location |
Ensure senior management can operate remotely with access to critical systems. |
To ensure continuity of decision-making and high-level strategic oversight in a disaster. |
|
6.2 |
Financial Management & Resource Allocation |
24 hours |
Cloud-based financial systems |
Cloud service provider |
Backup financial systems and records to cloud platforms for access anytime. |
Protects financial records from system failures, enabling continuous resource allocation. |
|
6.3 |
Human Resource Continuity |
48 hours |
Virtual HR services |
HR system cloud |
Provide HR services through virtual platforms and ensure access to employee records. |
Ensures that HR functions are maintained remotely, preventing disruption to personnel services. |
|
6.4 |
Procurement & Contract Management |
48 hours |
Remote procurement workflows |
Supplier sites & cloud |
Enable remote procurement and contract review through cloud-based systems. |
Ensures supply chain and contract management are maintained without physical office dependency. |
|
6.5 |
IT Infrastructure & Digital Services Continuity |
1 hour |
Data centre failover & cloud |
Alternate data centre |
Use cloud backups and a secondary data centre for rapid recovery of IT infrastructure. |
Ensures continuous IT services and access to digital tools for operational support. |
|
6.6 |
Internal Administration & Facilities Management |
72 hours |
Remote facilities management |
Cloud/Remote admin tools |
Enable remote facilities management tools to monitor and operate building systems. |
Provides uninterrupted internal administrative support even when physical access is restricted. |
The recovery strategies presented in this chapter are integral to the Ministry of Manpower’s broader business continuity plan, particularly within the critical area of corporate services and IT infrastructure.
By leveraging remote capabilities, cloud solutions, and alternate operational sites, MOM can ensure the resilience of its services and minimise downtime during a crisis.
The justification for each strategy reflects the importance of ensuring that MOM can continue to meet its statutory responsibilities, manage resources effectively, and maintain its support for Singapore’s workforce, even during challenging circumstances.
Through these recovery strategies, MOM aims to strengthen its overall resilience and ensure that it remains prepared for any disruptions in its operations.
Resilient Support: Implementing Business Continuity Management at Ministry of Manpower (Singapore) |
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