[BCM] [SJ] [E3] [BIA] [PS] Key Product and Services

Surbana Jurong Group

In the context of Business Continuity Management (BCM), identifying an organisation’s key products and services is a foundational step in ensuring operational resilience during times of disruption.

For Surbana Jurong (SJ), a global urban, infrastructure, and managed services consultancy, the continuity of critical deliverables is essential to meeting client expectations, safeguarding contractual obligations, and maintaining stakeholder trust.

Purpose of Chapter

This chapter outlines the key products and services that must be delivered or resumed within acceptable timeframes during an incident, emergency, or disaster.

These services directly support Surbana Jurong’s Critical Business Functions (CBFs) and are aligned with the organisation’s Minimum Business Continuity Objectives (MBCO).

The identification of these key outputs enables SJ to prioritise recovery efforts, allocate resources effectively, and maintain its market and operational commitments during adverse events. It also reinforces the organisation’s strategic approach to risk management, client assurance, and service excellence.

As part of ISO 22301's requirement for business continuity management, Surbana Jurong (SJ) must identify and prioritise its key products and services.

These are the deliverables that are essential to maintaining client obligations, regulatory compliance, business reputation, and operational viability during any incident, emergency, or disaster.

These products and services are directly tied to the organisation’s Critical Business Functions (CBFs) and represent the minimum acceptable level of operations (MBCO) that SJ must maintain or restore within its Maximum Acceptable Outage (MAO) period.

Table: Key Products and Services by Critical Business Functions (CBF)

Summing Up ...

The above-listed key products and services reflect Surbana Jurong’s operational priorities in the event of a disruption. These deliverables are crucial for sustaining essential business functions and ensuring that client, stakeholder, and regulatory expectations are met.

Each service is linked to the relevant critical business function and will guide SJ’s recovery planning and resource allocation under the Business Continuity Management System (BCMS).

The identification of Surbana Jurong’s key products and services is critical to maintaining continuity of operations and fulfilling its mission, even in the face of disruptions.

By aligning these outputs with the organisation’s Critical Business Functions, SJ ensures that essential services can be prioritised for recovery and delivered within acceptable timeframes.

This systematic approach not only upholds client satisfaction and contractual compliance but also supports organisational resilience and long-term sustainability.

As Surbana Jurong continues to evolve and expand, this list of key products and services will be periodically reviewed and updated to reflect changing business needs, technologies, and regulatory requirements under the ISO 22301 framework.