[BCM] [SJ] [E3] [BIA] [PS] Key Product and Services

Surbana Jurong Group

In the context of Business Continuity Management (BCM), identifying an organisation’s key products and services is a foundational step in ensuring operational resilience during times of disruption.

For Surbana Jurong (SJ), a global urban, infrastructure, and managed services consultancy, the continuity of critical deliverables is essential to meeting client expectations, safeguarding contractual obligations, and maintaining stakeholder trust.

Purpose of Chapter

This chapter outlines the key products and services that must be delivered or resumed within acceptable timeframes during an incident, emergency, or disaster.

These services directly support Surbana Jurong’s Critical Business Functions (CBFs) and are aligned with the organisation’s Minimum Business Continuity Objectives (MBCO).

The identification of these key outputs enables SJ to prioritise recovery efforts, allocate resources effectively, and maintain its market and operational commitments during adverse events. It also reinforces the organisation’s strategic approach to risk management, client assurance, and service excellence.

As part of ISO 22301's requirement for business continuity management, Surbana Jurong (SJ) must identify and prioritise its key products and services.

These are the deliverables that are essential to maintaining client obligations, regulatory compliance, business reputation, and operational viability during any incident, emergency, or disaster.

These products and services are directly tied to the organisation’s Critical Business Functions (CBFs) and represent the minimum acceptable level of operations (MBCO) that SJ must maintain or restore within its Maximum Acceptable Outage (MAO) period.

Table: Key Products and Services by Critical Business Functions (CBF)

CBF Code	Critical Business Function	Key Products and Services
CBF 1	Project Design and Engineering Services	Architectural and engineering design blueprints Structural, mechanical, and electrical design specifications Technical feasibility studies BIM models and design documentation
CBF 2	Project and Construction Management	Project management plans and schedules Site supervision and progress reporting Cost and resource control services Health, safety, and environmental (HSE) compliance oversight
CBF 3	Urban and Infrastructure Planning	Urban development master plans Land use and zoning proposals Sustainability and environmental impact assessments Transportation and mobility studies
CBF 4	Facilities and Asset Management	Building and infrastructure maintenance services Asset lifecycle management reports Operational readiness and transition (ORAT) services Condition assessments and audits
CBF 5	Digital Solutions and Smart Technologies	Smart city platform design and deployment Geospatial and digital twin services IoT-enabled infrastructure solutions Integrated command and control systems
CBF 6	Client and Stakeholder Communications	Crisis and incident communications Client updates and reports Media releases and public statements Stakeholder engagement during disruptions
CBF 7	Finance and Treasury Operations	Payroll processing Financial reporting and regulatory submissions Vendor payment and billing services Fund management and disbursement
CBF 8	Human Resource Management	Staff deployment and resource reallocation plans Employee welfare and support during crises Communication of HR policies Continuity of critical roles and leadership succession
CBF 9	Information and Communications Technology (ICT)	Core business applications and system uptime Data backup and recovery services Cybersecurity monitoring and incident response Remote access and VPN connectivity
CBF 10	Legal and Regulatory Compliance	Contractual and legal advisory services Regulatory and statutory submissions Legal risk assessment during disruptions Compliance with industry standards and government regulations

Summing Up ...

The above-listed key products and services reflect Surbana Jurong’s operational priorities in the event of a disruption. These deliverables are crucial for sustaining essential business functions and ensuring that client, stakeholder, and regulatory expectations are met.

Each service is linked to the relevant critical business function and will guide SJ’s recovery planning and resource allocation under the Business Continuity Management System (BCMS).

The identification of Surbana Jurong’s key products and services is critical to maintaining continuity of operations and fulfilling its mission, even in the face of disruptions.

By aligning these outputs with the organisation’s Critical Business Functions, SJ ensures that essential services can be prioritised for recovery and delivered within acceptable timeframes.

This systematic approach not only upholds client satisfaction and contractual compliance but also supports organisational resilience and long-term sustainability.

As Surbana Jurong continues to evolve and expand, this list of key products and services will be periodically reviewed and updated to reflect changing business needs, technologies, and regulatory requirements under the ISO 22301 framework.

Business Continuity Planning at Surbana Jurong: A Strategic Approach
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF 1: Project Design and Engineering Services
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].