[OR] [BSN] [E2] [C21] [Back Cover] for eBook 2 OR

Chapter 21

 Operational Resilience for Financial Services: The BSN Malaysia Approach

How does a national financial institution strengthen its resilience to continue serving millions, even amidst disruption?

This eBook provides a behind-the-scenes look at how Bank Simpanan Nasional (BSN), Malaysia’s leading development bank, has structured and implemented an end-to-end operational resilience programme.

Spanning 20 comprehensive chapters, the framework is broken down into three critical phases:

• Plan: Establishing foundational strategies, governance, and capabilities.
• Implement: Translating strategy into action by identifying critical services, testing scenarios, and refining based on impact tolerances.
• Sustain: Embedding a culture of resilience through communication, training, self-assessment, and continual quality improvement.

From leadership alignment to scenario-based stress testing, this resource is essential reading for financial professionals, resilience practitioners, and regulators navigating a rapidly evolving risk landscape.

Key Highlights:

✔ Case-driven insights from BSN Malaysia

✔ Practical implementation steps

✔ Aligned with industry standards and regulatory best practices

✔ A step-by-step guide through 15 resilience-building stages

✔ Tools to future-proof your financial institution

“Resilience is no longer optional—it is strategic.”

Whether you’re designing your first operational resilience strategy or advancing a mature programme, Operational Resilience for Financial Services: The BSN Malaysia Approach provides the guidance and inspiration to build, implement, and sustain resilience that truly matters.

Published by: BCM Institute

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.