[OR] [P1-S1] Assess Capability and Maturity in Operational Resilience

Three-Phase Approach of OR Capability and Maturity Assessment 

Assess the current state of functional capabilities and suitability through various areas within the organisation. These include governance, organisational design, technology, processes, and roles and responsibilities.

The first step, "assess", involves using a scorecard of operational resilience parameters and a radar chart, also known as a web or spider chart.

The scorecard should be completed by senior management and the respective business heads for each of the organisation's verticals.

The "analyse" step is once the appointed operational resilience team lead receives the completed scorecards and linked radar charts. The analysis phase can begin.

The analysis phase aims to identify the most critical parameters on which to start working.

In this last step, "address", senior management and the business heads should meet to address the weaknesses.

One way to collect ideas for improving these areas is to use brainstorming. This technique involves immediately sharing ideas aloud.

After compiling the broad action ideas, the group can drill them down using a decision tree diagram. All attainable action items should be slotted into a Gantt chart to form the improvement roadmap.

targets individual processes with a snapshot of current practices for each assessed OR process.

measures a process's implementation and performance.

helps organisations to understand the current state of their operational resilience and identify areas for improvement to reach the capability level.

provides a snapshot of sets of OR processes within an organisation.  It can be limited to a single unit or department or targeted at the whole organization.

is associated with focus areas and measures how these processes in the focus area achieve that particular capability level by collecting substantial underlying evidence to support enterprise goals.

is a helpful tool for organizations to understand their current operational resilience and identify areas for improvement to upgrade to the next level of maturity.