Operational Resilience

[OR] [PM] [P3] [T] [X] Operational Resilience RACI Matrix

Written by Moh Heng Goh | Aug 25, 2026, 8:29:45 AM

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix X: Operational Resilience RACI Matrix

 

Activity

Board

Senior Mgmt

OR Function

Service Owner

Risk / Compliance

Internal Audit

Approve OR direction

A

R

C

I

C

I

Maintain critical services

I

A

C

R

C

I

Maintain service maps

I

A

C

R

C

I

Review impact tolerance

I

A

C

R

C

I

Conduct scenario testing

I

A

R

R

C

I

Implement cultural change

I

A

R

R

C

I

Deliver training

I

A

R

C

C

I

Conduct self-assessment

I

A

R

R

C

I

Conduct independent review

I

I

C

I

C

R/A

Monitor remediation

I

A

R

R

C

C

Report material resilience issues

A

R

C

C

C

I

R — Responsible
A — Accountable
C — Consulted
I — Informed

"Sustain" Phase of the OR Planning Methodology

 

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct an Independent Quality Review  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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