Operational Resilience

[OR] [PM] [P3] [T] [X] Operational Resilience RACI Matrix

Written by Moh Heng Goh | Aug 25, 2026, 8:29:45 AM

Sustain Phase Appendices

:

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix X: Operational Resilience RACI Matrix

 

Activity

Board

Senior Mgmt

OR Function

Service Owner

Risk / Compliance

Internal Audit

Approve OR direction

A

R

C

I

C

I

Maintain critical services

I

A

C

R

C

I

Maintain service maps

I

A

C

R

C

I

Review impact tolerance

I

A

C

R

C

I

Conduct scenario testing

I

A

R

R

C

I

Implement cultural change

I

A

R

R

C

I

Deliver training

I

A

R

C

C

I

Conduct self-assessment

I

A

R

R

C

I

Conduct independent review

I

I

C

I

C

R/A

Monitor remediation

I

A

R

R

C

C

Report material resilience issues

A

R

C

C

C

I

R — Responsible
A — Accountable
C — Consulted
I — Informed

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity Analyse Gap Develop Strategy and Roadmap Confirm Risk Appetite Develop and Embed Governance  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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