Operational Resilience

[OR] [PM] [P3] [T] [H] Operational Resilience Competency Matrix

Written by Moh Heng Goh | Aug 25, 2026, 7:59:02 AM

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

 

Appendix H: Operational Resilience Competency Matrix 

 

Role

Awareness

Service Mapping

Impact Tolerance

Scenario Testing

Incident Response

Governance

Assurance

Board

3

1

3

2

2

4

3

Senior Management

4

2

4

3

3

4

3

Service Owner

4

4

4

4

3

3

2

OR Professional

5

5

5

5

4

4

4

Operational Staff

3

2

2

2

4

1

1

Technology Team

3

4

3

4

4

2

2

Risk / Compliance

4

3

4

4

3

4

4

Internal Audit

4

4

4

4

3

4

5

Competency Scale

    • Awareness
    • Working Knowledge
    • Competent
    • Advanced
    • Expert

 

"Sustain" Phase of the OR Planning Methodology

 

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct an Independent Quality Review  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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