Operational Resilience

[OR] [PM] [P3] [T] [H] Operational Resilience Competency Matrix

Written by Moh Heng Goh | Aug 25, 2026, 7:59:02 AM

Sustain Phase Appendices

:

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

 

Appendix H: Operational Resilience Competency Matrix 

 

Role

Awareness

Service Mapping

Impact Tolerance

Scenario Testing

Incident Response

Governance

Assurance

Board

3

1

3

2

2

4

3

Senior Management

4

2

4

3

3

4

3

Service Owner

4

4

4

4

3

3

2

OR Professional

5

5

5

5

4

4

4

Operational Staff

3

2

2

2

4

1

1

Technology Team

3

4

3

4

4

2

2

Risk / Compliance

4

3

4

4

3

4

4

Internal Audit

4

4

4

4

3

4

5

Competency Scale

    • Awareness
    • Working Knowledge
    • Competent
    • Advanced
    • Expert

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity Analyse Gap Develop Strategy and Roadmap Confirm Risk Appetite Develop and Embed Governance  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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