Operational Resilience

[OR] [PM] [P3] [T] [AA] Operational Resilience Body of Knowledge Mapping

Written by Moh Heng Goh | Aug 25, 2026, 8:32:52 AM

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix AA: Operational Resilience Body of Knowledge (BoK) Mapping

 

OR BoK

Phase

Stage

OR BoK 1

Plan

Assess Capability and Maturity

OR BoK 2

Plan

Analyse Gap

OR BoK 3

Plan

Develop Strategy and Roadmap

OR BoK 4

Plan

Confirm Risk Appetite

OR BoK 5

Plan

Develop and Embed Governance

OR BoK 6

Implement

Identify Critical Business Services

OR BoK 7

Implement

Map Interconnections and Interdependencies

OR BoK 8

Implement

Set Impact Tolerance

OR BoK 9

Implement

Conduct Scenario Testing

OR BoK 10

Implement

Improve Lesson Learned

OR BoK 11

Sustain

Introduce Cultural Change

OR BoK 12

Sustain

Develop Communication Strategy

OR BoK 13

Sustain

Implement Training and Awareness

OR BoK 14

Sustain

Provide Self-assessment

OR BoK 15

Sustain

Conduct Independent Quality Review

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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