Operational Resilience

[OR] [PM] [P3] [T] [W] Lessons Learned Register

Written by Moh Heng Goh | Aug 22, 2026, 2:05:21 PM

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity. 

Appendix W: Operational Resilience Change Impact Assessment

 

Lesson ID

Source

Critical Service

Lesson

Root Cause

Improvement Required

Owner

Due Date

Status

LL-1

Scenario Test

              

LL-2

Incident

              

LL-3

Self-assessment

              

LL-4

Independent Review

              

Cross-Service Review

For each lesson, management should determine:

    • Does the lesson apply to other critical business services?
    • Does it indicate a systemic weakness?
    • Does it require policy or governance change?
    • Does training need to be updated?
    • Should scenario testing be expanded?

"Sustain" Phase of the OR Planning Methodology

 

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct an Independent Quality Review  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

 

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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