The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.
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Stakeholder |
Information Required |
Purpose |
Frequency |
Primary Channel |
Alternative Channel |
Owner |
|
Board |
Material resilience risk and assurance |
Oversight |
Quarterly / as required |
Board paper |
Secure briefing |
OR Lead |
|
Senior Management |
Programme status and significant vulnerabilities |
Decision-making |
Monthly |
Dashboard |
Management call |
OR Lead |
|
Service Owners |
Service-specific risks and actions |
Ownership |
Monthly |
Service meeting |
Collaboration platform |
OR Team |
|
Employees |
Awareness and escalation guidance |
Preparedness |
Quarterly |
Email/intranet |
SMS |
HR / OR |
|
Regulators |
Material incident information |
Compliance |
As required |
Regulatory portal |
Formal email |
Compliance |
|
Customers |
Service disruption information |
Customer management |
As required |
Website/app |
SMS/call centre |
Communications |
|
Suppliers |
Escalation and recovery expectations |
Coordination |
As required |
Supplier channel |
Telephone |
TPRM |
|
Internal Audit |
Programme and assessment information |
Assurance |
Planned |
Document repository |
Secure meeting |
OR Lead |
| Introduce Cultural Change | Develop Communication Strategy | Implement Training and Awareness | Provide Self-assessment | Conduct an Independent Quality Review | |
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
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If you have any questions, click to contact us. |
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