Operational Resilience Planning Methodology: A Practitioner’s Guide to the “Sustain” Phase
BB OR [B] 13

[OR] [PM] [P3] [T] [E] Stakeholder Communication Matrix

New call-to-actionThe appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

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  • Introduce Change Management

  • Develop Communication Strategy 

  • Implement Training and Awareness

  • Provide Self-Assessment

  • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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Sustain PhaseSustain Phase Appendices

[OR] [PM] [T] [P3] Appendix ENew call-to-actionThe appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

 

Appendix E: Stakeholder Communication Matrix  

Stakeholder

Information Required

Purpose

Frequency

Primary Channel

Alternative Channel

Owner

Board

Material resilience risk and assurance

Oversight

Quarterly / as required

Board paper

Secure briefing

OR Lead

Senior Management

Programme status and significant vulnerabilities

Decision-making

Monthly

Dashboard

Management call

OR Lead

Service Owners

Service-specific risks and actions

Ownership

Monthly

Service meeting

Collaboration platform

OR Team

Employees

Awareness and escalation guidance

Preparedness

Quarterly

Email/intranet

SMS

HR / OR

Regulators

Material incident information

Compliance

As required

Regulatory portal

Formal email

Compliance

Customers

Service disruption information

Customer management

As required

Website/app

SMS/call centre

Communications

Suppliers

Escalation and recovery expectations

Coordination

As required

Supplier channel

Telephone

TPRM

Internal Audit

Programme and assessment information

Assurance

Planned

Document repository

Secure meeting

OR Lead

 

[OR] [PM] [T] [P3] [TOC] Sustain Phase Appendix

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"Sustain" Phase of the OR Planning Methodology

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct an Independent Quality Review  
OR PM Sustain Introduce Cultural Change Management OR PM Develop Communication Strategy OR PM Implement Training and Awareness OR PM Sustain Provide Self-assessment New call-to-action  

 

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