[OR] [PM] [P3] [T] [D] Operational Resilience Communication Strategy Template

Sustain Phase Appendices

:

• Introduce Change Management
• Develop Communication Strategy 
• Implement Training and Awareness
• Provide Self-Assessment
  
• Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix D: Operational Resilience Communication Strategy Template 

Purpose

Define why the communication strategy has been established and how it supports operational resilience.

2. Objectives

Examples:

• reinforce resilience culture;
• clarify responsibilities;
• support management oversight;
• enable effective incident escalation;
• support customers during disruption;
• meet regulatory communication requirements;
• support learning and continuous improvement.

3. Scope

Define:

• business units covered;
• locations;
• critical business services;
• internal stakeholders;
• external stakeholders.

4. Key Messages

Examples:

• operational resilience is a shared responsibility;
• critical business services must remain within impact tolerance;
• vulnerabilities should be escalated early;
• scenario testing is intended to expose weaknesses;
• lessons learned should result in action.

5. Communication Channels

Primary channels:

• email;
• intranet;
• collaboration platforms;
• management meetings;
• dashboards.

Alternative channels:

• SMS;
• emergency notification;
• telephone;
• public website;
• alternative collaboration systems.

6. Governance

Define:

• communication owner;
• message approval;
• regulatory approval;
• external communication approval;
• record retention.

7. Measurement

Define:

• reach;
• engagement;
• understanding;
• timeliness;
• effectiveness;
• lessons learned.

"Plan" Phase of the OR Planning Methodology