[OR] [PM] [P3] [T] [D] Operational Resilience Communication Strategy Template

Sustain Phase Appendices

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix D: Operational Resilience Communication Strategy Template

Purpose

Define why the communication strategy has been established and how it supports operational resilience.

2. Objectives

Examples:

reinforce resilience culture;
clarify responsibilities;
support management oversight;
enable effective incident escalation;
support customers during disruption;
meet regulatory communication requirements;
support learning and continuous improvement.

3. Scope

Define:

business units covered;
locations;
critical business services;
internal stakeholders;
external stakeholders.

4. Key Messages

Examples:

operational resilience is a shared responsibility;
critical business services must remain within impact tolerance;
vulnerabilities should be escalated early;
scenario testing is intended to expose weaknesses;
lessons learned should result in action.

5. Communication Channels

Primary channels:

email;
intranet;
collaboration platforms;
management meetings;
dashboards.

Alternative channels:

SMS;
emergency notification;
telephone;
public website;
alternative collaboration systems.

6. Governance

Define:

communication owner;
message approval;
regulatory approval;
external communication approval;
record retention.

7. Measurement

Define:

reach;
engagement;
understanding;
timeliness;
effectiveness;
lessons learned.

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.