---
title: [OR] [PM] [P3] [T] [C] Desired Resilience Behaviour Framework
description: [OR] [PM] [P3] [T] [C] Desired Resilience Behaviour Framework
---

[Operational Resilience](https://blog.bcm-institute.org/operational-resilience)

# [\[OR\] \[PM\] \[P3\] \[T\] \[C\] Desired Resilience Behaviour Framework](https://blog.bcm-institute.org/operational-resilience/or-pm-p3-t-c-desired-resilience-behaviour-framework)

 Written by [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) | Aug 22, 2026, 1:20:50 PM

### Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

#### Appendix C: Desired Resilience Behaviour Framework

 

| **Behaviour** | **Expected Practice** | **Example Evidence** |
| --- | --- | --- |
| Understand What Matters | Employees understand critical business services relevant to their role | Awareness survey |
| Identify Vulnerabilities Early | Employees raise emerging weaknesses before disruption occurs | Risk and issue logs |
| Escalate Promptly | Material concerns are escalated without unnecessary delay | Incident timelines |
| Take Ownership | Owners accept accountability for resilience actions | Action registers |
| Work Across Boundaries | Business, technology, risk, and suppliers collaborate | Exercise reports |
| Challenge Assumptions | Recovery and resilience assumptions are questioned | Review minutes |
| Prepare for Failure | Workarounds, contingencies, and recovery arrangements are maintained | Plans and test records |
| Learn from Experience | Lessons are converted into measurable improvement | Lessons register |
| Consider Resilience in Change | Material changes include resilience impact assessment | Change documentation |
| Protect Service Outcomes | Decisions prioritise the continued delivery of critical business services | Management records |

#### "Sustain" Phase of the OR Planning Methodology

| **Introduce Cultural Change** | **Develop Communication Strategy** | **Implement Training and Awareness** | **Provide Self-assessment** | **Conduct an Independent Quality Review** |   |
| --- | --- | --- | --- | --- | --- |
|  |  |  |  |  |   |

#### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\]

 

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

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| --- | --- | --- |
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|  | If you have any questions, click to contact us. |  |
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[View full post](https://blog.bcm-institute.org/operational-resilience/or-pm-p3-t-c-desired-resilience-behaviour-framework)

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