The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.
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Behaviour |
Expected Practice |
Example Evidence |
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Understand What Matters |
Employees understand critical business services relevant to their role |
Awareness survey |
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Identify Vulnerabilities Early |
Employees raise emerging weaknesses before disruption occurs |
Risk and issue logs |
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Escalate Promptly |
Material concerns are escalated without unnecessary delay |
Incident timelines |
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Take Ownership |
Owners accept accountability for resilience actions |
Action registers |
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Work Across Boundaries |
Business, technology, risk, and suppliers collaborate |
Exercise reports |
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Challenge Assumptions |
Recovery and resilience assumptions are questioned |
Review minutes |
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Prepare for Failure |
Workarounds, contingencies, and recovery arrangements are maintained |
Plans and test records |
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Learn from Experience |
Lessons are converted into measurable improvement |
Lessons register |
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Consider Resilience in Change |
Material changes include resilience impact assessment |
Change documentation |
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Protect Service Outcomes |
Decisions prioritise the continued delivery of critical business services |
Management records |
| Introduce Cultural Change | Develop Communication Strategy | Implement Training and Awareness | Provide Self-assessment | Conduct an Independent Quality Review | |
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
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If you have any questions, click to contact us. |
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