[OR] [PM] [P2] [Appendix] [B] Critical Business Service Identification Template

Written by Moh Heng Goh | Aug 28, 2026, 3:43:03 AM

Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

Identify Critical Business Services
Map Interconnections and Interdependencies
Set Impact Tolerance
Conduct Scenario Testing
Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix B: Critical Business Service Identification Template

B.1 Service Information

Field	Details
Service Reference
Business Service Name
Service Description
Service Owner
Business Unit
Service Recipient
Geographic Scope
Delivery Channels
Regulatory Relevance
Date Assessed
Assessed By

B.2 Service Boundary

Boundary Element	Description
Starting Point
End Point
Primary Customer / Stakeholder Outcome
Activities Included
Activities Excluded

B.3 Criticality Assessment

Impact Dimension	Assessment	Rating	Justification
Customer
Financial
Regulatory
Legal / Contractual
Operational
Safety / Well-being
Market / Systemic
Reputation

B.4 Criticality Decision

Critical Business Service: Yes / No

Criticality Rationale:

Approved By:

Approval Date:

"Implement" Phase of the OR Planning Methodology

Identify Critical Business Services	Map Interconnection and Interdependencies	Set Impact Tolerance	Conduct Scenario Testing	Improve Lesson Learned

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