--- title: [OR] [PM] [P2] [T] [B] Critical Business Service Identification Template description: [OR] [PM] [P2] [Appendix] [B] Critical Business Service Identification Template image: https://blog.bcm-institute.org/hubfs/Appendix%20Morepost/Implement%20Phase%20Appendix%20Morepost/%5BOR%5D%20%5BPM%5D%20%5BT%5D%20%5BP2%5D%20Appendix%20B.jpg --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Operational Resilience Planning Methodology: A Practitioner’s Guide to the “Implement” Phase ![OR BB_v4_7](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/BB%20OR%20v4/OR%20BB_v4_7.jpg?width=2000&height=1333&name=OR%20BB_v4_7.jpg "OR BB_v4_7") # \[OR\] \[PM\] \[P2\] \[T\] \[B\] Critical Business Service Identification Template [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/0b30db5b-3a78-4312-b4f9-f0214da92951.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0b30db5b-3a78-4312-b4f9-f0214da92951)The appendices bring the concepts discussed in A Practitioner’s Guide to the “Implement” Phase into practical application. The appendices provide practical tools, templates, assessment structures, and implementation aids to support the Implement Phase of the Operational Resilience Planning Methodology. [![\[OR\] \[PM\] \[P2\] 5 Stage of Implement Phase](https://no-cache.hubspot.com/cta/default/3893111/936cc697-2dbe-4ede-a43d-f063ecdedf4b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/936cc697-2dbe-4ede-a43d-f063ecdedf4b) [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/1863c07a-f99d-4824-a004-6b84ab9bd316.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1863c07a-f99d-4824-a004-6b84ab9bd316)They are designed to help practitioners translate the concepts described in Chapters 1 to 8 of the eBook "A Practitioner’s Guide to the Implement Phase"  into structured organisational activities. - Identify Critical Business Services - Map Interconnections and Interdependencies - Set Impact Tolerance - Conduct Scenario Testing - Improve Lessons Learned These tools are intended to support consistent implementation, documentation, and review throughout the operational resilience journey. They should be adapted to suit the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and level of operational resilience maturity. The tables can therefore serve as practical starting points and be customised to reflect the organisation’s specific operating environment and requirements [![Implement Phase](https://no-cache.hubspot.com/cta/default/3893111/ef090ab9-1328-4dad-9a77-6b9f542b9ad4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ef090ab9-1328-4dad-9a77-6b9f542b9ad4) [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Aug 28, 2026 ###### Operational Resilience Certified Planner-Specialist-Expert ### [![Implement Phase](https://no-cache.hubspot.com/cta/default/3893111/ef090ab9-1328-4dad-9a77-6b9f542b9ad4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ef090ab9-1328-4dad-9a77-6b9f542b9ad4) ### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/0b30db5b-3a78-4312-b4f9-f0214da92951.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0b30db5b-3a78-4312-b4f9-f0214da92951) ### Implement Phase Appendices ### [![\[OR\] \[PM\] \[T\] \[P2\] Appendix B](https://no-cache.hubspot.com/cta/default/3893111/6598204c-01b4-43ef-8d02-88653528685f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6598204c-01b4-43ef-8d02-88653528685f) [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c208f922-5ed7-4afd-9d9f-6ec60522a396.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c208f922-5ed7-4afd-9d9f-6ec60522a396)These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the **Implement Phase**: The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.   #### Appendix B: Critical Business Service Identification Template ##### **B.1 Service Information**   | **Field** | **Details** | | --- | --- | | **Service Reference** |   | | **Business Service Name** |   | | **Service Description** |   | | **Service Owner** |   | | **Business Unit** |   | | **Service Recipient** |   | | **Geographic Scope** |   | | **Delivery Channels** |   | | **Regulatory Relevance** |   | | **Date Assessed** |   | | **Assessed By** |   | ##### **B.2 Service Boundary**   | **Boundary Element** | **Description** | | --- | --- | | Starting Point |   | | End Point |   | | Primary Customer / Stakeholder Outcome |   | | Activities Included |   | | Activities Excluded |   | ##### **B.3 Criticality Assessment**   | **Impact Dimension** | **Assessment** | **Rating** | **Justification** | | --- | --- | --- | --- | | **Customer** |   |   |   | | **Financial** |   |   |   | | **Regulatory** |   |   |   | | **Legal / Contractual** |   |   |   | | **Operational** |   |   |   | | **Safety / Well-being** |   |   |   | | **Market / Systemic** |   |   |   | | **Reputation** |   |   |   |   ##### **B.4 Criticality Decision** **Critical Business Service:** Yes / No **Criticality Rationale:**   --- **Approved By:**   --- **Approval Date:**   --- [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/38af87c7-02c7-4267-b5d6-49bc0fa85fa3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/38af87c7-02c7-4267-b5d6-49bc0fa85fa3) [![\[OR\] \[PM\] \[T\] \[P2\] \[TOC\] Implement Phase Appendix](https://no-cache.hubspot.com/cta/default/3893111/e968fb12-bd2a-4501-afa0-7de4d0dbc8dc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e968fb12-bd2a-4501-afa0-7de4d0dbc8dc) #### "Implement" Phase of the OR Planning Methodology | **Identify Critical Business Services** | **Map Inter-connection and Inter-dependencies** | **Set Impact Tolerance** | **Conduct Scenario Testing** | **Improve Lessons Learned** |   | | --- | --- | --- | --- | --- | --- | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/327d1e38-3d2b-46f8-ba67-6c87867c7caa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/327d1e38-3d2b-46f8-ba67-6c87867c7caa) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/5e3dd1b4-6317-40ca-be8a-dd8067b4e7cf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5e3dd1b4-6317-40ca-be8a-dd8067b4e7cf) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c64544e9-072f-4ac1-b56a-9403447f4246.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c64544e9-072f-4ac1-b56a-9403447f4246) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/011a840d-ac82-475a-9872-076e579267f3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/011a840d-ac82-475a-9872-076e579267f3) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/d4dffacd-42a6-4c71-aa73-4af966674a32.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d4dffacd-42a6-4c71-aa73-4af966674a32) |   | #### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\] Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.   | [![BL-OR-3 Register Now](https://no-cache.hubspot.com/cta/default/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [![BL-OR-3_Tell Me More](https://no-cache.hubspot.com/cta/default/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [![BL-OR-3_View Schedule](https://no-cache.hubspot.com/cta/default/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) | | --- | --- | --- | | [![BL-OR-5_Register 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