[OR] [PM] [P2] [Appendix] [B] Critical Business Service Identification Template

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Implement” Phase into practical application.

The appendices provide practical tools, templates, assessment structures, and implementation aids to support the Implement Phase of the Operational Resilience Planning Methodology.

They are designed to help practitioners translate the concepts described in Chapters 1 to 8 of the eBook "A Practitioner’s Guide to the Implement Phase" into structured organisational activities.

Identify Critical Business Services
Map Interconnections and Interdependencies
Set Impact Tolerance
Conduct Scenario Testing
Improve Lessons Learned

These tools are intended to support consistent implementation, documentation, and review throughout the operational resilience journey.

They should be adapted to suit the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and level of operational resilience maturity.

The tables can therefore serve as practical starting points and be customised to reflect the organisation’s specific operating environment and requirements

Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

Identify Critical Business Services
Map Interconnections and Interdependencies
Set Impact Tolerance
Conduct Scenario Testing
Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix B: Critical Business Service Identification Template

B.1 Service Information

Field	Details
Service Reference
Business Service Name
Service Description
Service Owner
Business Unit
Service Recipient
Geographic Scope
Delivery Channels
Regulatory Relevance
Date Assessed
Assessed By

B.2 Service Boundary

Boundary Element	Description
Starting Point
End Point
Primary Customer / Stakeholder Outcome
Activities Included
Activities Excluded

B.3 Criticality Assessment

Impact Dimension	Assessment	Rating	Justification
Customer
Financial
Regulatory
Legal / Contractual
Operational
Safety / Well-being
Market / Systemic
Reputation

B.4 Criticality Decision

Critical Business Service: Yes / No

Criticality Rationale:

Approved By:

Approval Date:

"Implement" Phase of the OR Planning Methodology

Identify Critical Business Services	Map Interconnection and Interdependencies	Set Impact Tolerance	Conduct Scenario Testing	Improve Lesson Learned

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.