Element
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Description
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Purpose
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- To embed a culture of continuous improvement in Operational Resilience (OR) by systematically capturing, analysing, and communicating lessons learned from disruptions, scenario tests, and industry events.
- This ensures the OR framework remains adaptive and forward-looking.
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| Objectives |
- Institutionalise a learning culture across the organisation.
- Capture lessons from internal disruptions, exercises, and scenario tests.
- Learn from external incidents (competitors, industry peers).
- Communicate findings clearly to stakeholders.
- Feed improvements back into OR strategies, policies, and plans.
- Stay ahead of emerging risks and threats.
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Inputs
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- Results of scenario testing and exercises.
- Post-incident/disruption reports.
- Industry reports, competitor case studies, and regulatory guidance.
- Feedback from employees, crisis teams, and stakeholders.
- Existing BCM, Crisis Management (CM), and ITDR lessons learned.
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Activities
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- Conduct structured post-incident and post-exercise reviews.
- Document and analyse lessons learned using standardised templates.
- Benchmark against industry incidents and external intelligence.
- Identify process, system, and governance gaps.
- Develop improvement actions and assign responsibilities.
- Communicate outcomes and updates across the organisation.
- Incorporate improvements into training, policies, and OR framework.
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Outputs
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- Lessons learned register.
- Improved and updated OR strategies, impact tolerances, and response plans.
- Documented recommendations and corrective actions.
- Communication briefs and knowledge-sharing sessions.
- Enhanced employee awareness and skills.
- Evidence of continuous improvement for regulators/auditors.
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Linkages
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- Phase 2 – Stage 3 (Scenario Testing): Lessons feed directly from test results.
- Phase 1 – Stage 1 (Assess Capability and Maturity): Updated maturity assessment incorporates improvements.
- Phase 3 – Sustain (All Stages): Continuous improvement supports governance, monitoring, and long-term sustainability.
- Linked to BCM, Crisis Management, ITDR, and Risk Management processes for integrated resilience.
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"Implement" Phase of OR Planning Methodology
| Identify Important Business Services |
Map Processes and Resources |
Set Impact Tolerance
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Conduct Scenario Testing |
Improve Lesson Learnt |
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More Information About Operational Resilience OR-5000 [BL-OR-5] or OR-300 [BL-OR-3] Course
To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us.
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